garantibbva.com.tr Avis 

I’m not sure how things work in Turkey but this is my biggest regret that I decided to work with Garanti BBVA. There’s no point of contact that you can address your issues with. Customer service have no idea what I am asking about, cannot make any transactions between my main bank account and Garanti BBVA because of the issue from their end and when I send the helpticket through their website there’s always an automated emails with the update “nothing is wrong from their end” as if problem solved!
Why I cannot email a person or why when I make a call “customer service” advising that this is not a thing that they could be of help.
This is the biggest joke that I cannot reach out to anyone to solve the issue that obviously happening from their end. Nobody is being of help, automated messages not being of help either!

My experience with this bank in each branch of Turkey was at the catastrophic levels. Their employee give you misleading information to let you accept the service, then, you are finding out it wasn't true at all. I received American Express The Platinum Card, they informed that I won't have a fee first year. Just 30 days after, they charged me 2000 lira for card maintenance service which I have been told it should be free. I contacted the head office of the bank and complained about the situation, they offered me American Express Reward Points instead of refunding the maintenance fee. Then, I told them I will go to court with this, they cancelled my card and paid money back after this information. Similar situations continuously occurred in Maltepe Carsi Branch of Garanti Bank because of their misleading company employees.