Garden Winds Avis 

I was robbed by Garden Winds. In march i order a replacement for a gazebo i got from Big Lots. I was unsure of the correct replacement so I contacted customer service. Even tho i read them my model number they sent me the wrong replacement at a cost of $207. I wasn't planning on replace it until fall but i had the money then to get is. Mid October I hired someone to put is on only to discover I had the wrong one. Mind you this was the first time it was out of the box. They refuse to exchange it. I had no choice but to order another one. I asked what did with the other one and the customer service said to put it on Craigs list or Face book market. I did and sold it be fore the new one got here which cost another $125. Hire someone again to put on yet again THE WRONG ONE. I sent it back within 10 days. They are refusing again to correct the issue. And want to charge me another $27 to send me the wrong they sent to me back. They have robbed me of almost $459. They are thieves that will take your money even if they make a mistake in sending the wrong product and don't care how they screw you over. Your are a FOOL to do business with them.

Garden Winds is my new " go to " for this type of item ! Beautiful , easy to use website with lots of hard to find items . Items are described clearly ( making finding the right one EASY ) and the checkout process is so simple.
Shipping rates are fair with three different options to pick from based on your needs . Items arrived on time and carefully boxed . Return labels included in the box if needed.

* The manufacturer didn't even have my two needed items - discontinued because the gazebo frame is 20 years old - THEY referred me to Garden Winds :) And Garden Winds had not one , but TWO replacement tops to pick from. WOW ! :)

Purchased an Allen + Roth replacement gazebo canopy. No where near the quality of the original. Poorly fitted, hard to get on. Faded faster during the this summer than the side panels, which we've had for years. Developed a leak through small holes that Garden Winds claims are part of the manufacturing process. Our original never leaked. GW wouldn't issue a refund. Never shopping with them again, and wish I had seen this site prior to purchase. Wish I could give them 0 stars.

Purchased their new riplock replacement cover last spring and it wasn't supposed to rip as quickly as the previous versions but it was infact worse! it barely made it through the first season. It has some kind of ribbing through it that is supposed to make it stronger/better but it does nothing. The edges are the weak point and rip quite easily. Too bad, love our gazebo. These covers are absolute junk. Definitely not worth the money.

I could tell when I was putting this on it was cheap by how thin the fabric was and the lousy stitching. Lasted one summer and ripped when I was taking it down. The original lasted 4 years. Will not by again.

The worst experience ever! I sent photos of my gazebo to these so-called experts. They recommended a model looking exactly like ours except the measure reads 12’x12’. I told them that mine is 10’x10’ post to post. They replied and said the canopy was indeed for a gazebo 10’ post to post and it was normal to add one more inch to each side extending the post… It is absolutely my mistake to trust these so-called experts. The product we received was way too big and the serial number did not even match what I saw online. I contacted them and they said that they believe that a smaller model existed but insisted that I received what I ordered… I wasted over CAD$120 on shipping back and return process fees they deducted from the paid amount. I will not recommend this company and will never purchase from them again!

I ordered 2 canopies and 1 set of curtains for my gazebo. Two years ago, I ordered a canopy and it was fine; better than the original.
This time the canopies were the same material as the last, but the tie-downs had an elastic strap half the size of previous causing the hooks to go sideways resulting in small puckers around the periphery - not that bad, but annoying none-the-less.
The curtains we got were CRAP - totally. The material and zippers were at last 1/3 weight of the originals. PLUS! The tie-backs were installed BACKWARDS. Several emails to their 'support' desk yielded nothing indicating what I was talking about - I sent two emails with photos of the problems; their response...."if you are dissatisfied with the curtains, just send them back" - with their little set of rules on how to do it. No mention of getting some decent curtains. My wife liked the color match with the top and we didn't want the hassle of returning them and possibly not getting our shipping costs reimbursed. Now we'll have to figure out how to reverse the tie backs or cover them with something. Sad!

Worst company ever!!!! Do NOT order from them or you will get faulty products delivered multiple times. This company does not believe in customer service and has no ability to understand the customers point of view! Time is valuable... if you agree then don’t order from this company. They will screw you over and steal your money!

Ordered New canopy and cushion for my 11 year old Home Depot swing June of 2017. Different look then original but ok. Material used is much thinner then original. Just brought both out of house for this season (Maryland) & seat cushion splitting(dry rotted ). Contacted customer service,sent photos,etc. They couldn't help because it was 1 week out of warranty, but offered 10 % off on a new one. Total use of product, 3 1/2 months. The original lasted 10 years. They're selling junk, nothing near the originals quality. Just waiting for the paper thin canopy to shred. They don't care about their customers. Sprint a lot of $$$ for junk. Fred Mueller

This company false advertises. Their products are inferior. Their customer service is more than terrible--it's non-existent. Terrible, terrible company. DO NOT DO BUSINESS WITH THEM.

Gardenwinds.com does not have accurate pics of the item your will purchase. This makes it very easy for a consumer to make an error when selecting a product. In terms of customer support to exchange an incorrect item, gardenwinds.com will not cover the shipping for a customer to return an item.

Gardenwinds.com can fix this very easily by taking an actual picture of the item they are selling.

Worst product and customer service ever. I bought a 10'x12' canopy and expect it to be some ~10'x12' but in fact I receive 10'x11'5". The customer service keep denying their product is defected. Now they want me to send them back the canopy and ask me to pay for the shipping fee both way. This is ridiculous, stay away from them.

garbage canopy....didn't last 6 months. They won't help.
Don't waste your time and money.

An absolute joke. I live in Connecticut and have had two replacement canopies in the past two years. Now remember I live in Connecticut and my gazebo is North facing. The first cover was in Spruce Green and not only faded terribly but degraded to the point where when I took it off the frame in October multiple pocket ripped under the strain of removal applied by hand. This cover was replaced under warranty on the condition that the replacement was not warrantable. Good thing because even though this cover was in the company preferred Beige because of the known fading problem, it too started to noticeably fade within two weeks and again ripped on removal in October. A bad product supplied by a lousy company. AVOID

Don't waste your money on this replacement canopy. If you just want shade it might work for you but if you want to keep patio furniture or yourself dry it's worthless. Mine had pin holes at every sewn seam that leaked and Garden Winds said that it wasn't covered under manufacture warranty because that was normal for the product. Hey offered me 20% refund. After many emails I finally got someone to offer a replacement but the color I wanted was on back order for two months and they told me normally I would have to wait for that color to replace, until I put my foot down! . I'm going to try and reinforce the replacement sent but highly recommend not buying this product. Total dissapointment.

I buy a lot of products online, and I try to remain positive and understanding with issues that may arise, but this company just doesn't stand by their products, nor does it value the customer relationship and future business.

I bought a replacement canopy for my patio. It was brand new in the box for a year before I set it up. On the second day, I noticed it waving like a flag outside, so I went to check it out and noticed that three of the four corner hooks had ripped off from the fabric it was attached to. It wasn't a really windy day, but there was some wind, which I assume these canopies should be able to withstand.

I emailed customer service about this, and since I purchased the canopy over a year ago, there was nothing they could do to replace it or refund me. I understand it is policy for the one-year warranty, but I'm not out to take advantage of these companies; I'm genuinely disappointed that my $130 was literally flapping in the wind. There is no way to reattach the hooks to the fabric as they are completely frayed.

What's the difference if you are willing to replace the part within a year or over a year if you're going to do it anyway? I would expect that you would want to keep a customer for life at the minimal cost to your company. It's short-sighted to hold firm on your policy when it's only hurting you in the long run.

Customer service did offer me discounted shipping on my next purchase or an open box replacement canopy, but I feel I should get a brand new one since that's the one I paid for. I'll have people say, "policy is policy", and sure, it was over their year warranty, but I expect better of companies today to stand behind their products. Just a truly disappointing experience and a complete waste of $130. It didn't even last two days.

Such a dishonest company!! We ordered a replacement canopy for our umbrella that their site stated was the correct replacement. After it was received, we laid it on the ground on top of the old canopy and it was at least two inches too small. We carefully packed it up to return to them and contacted them to let it know it didn't fit. They wanted to charge us to return it, but finally agreed that since it was the not the size advertised that they wouldn't charge us return shipping.

Shortly after this, we received an email from them stating that they were not refunding our money because of damage to the strap and included a picture of the damage. The strap was completely shredded and I can't even imagine how that would happen unless you knew how to do such a thing. I guess the nice thing about a destroyed strap is that they can easily replace the strap and re-sell the canopy AGAIN. The first person we spoke to there was extremely rude - "management" was somewhat better and finally agreed to refund 1/2 of our money.

I have no doubt whatsoever that Garden Winds destroyed the strap so they didn't have to refund our money for a replacement that they mis-represented. Please note: when you buy umbrellas, canopies, etc., they are mostly made/sold by Garden Treasures, NOT Garden Winds. They are trying to fool people into thinking they are the same company and their "replacements", even if they fit, are inferior quality and only last about one season.

There are many reviews here complaining about Garden Winds' replacement canopy covers. I think it important to point out, that neither the original manufacturer or the retailer of our El Porto Gazebo offer replacement parts or canopies. So while Garden Winds' RipLock 350 did not last longer than a year due to wind damage, neither did the original canopy.

To my thinking, Garden Winds is doing better at supporting my original canopy purchase than the OEM.

After the RipLock 350 wore out, we purchased a second replacement made of Garden Winds' RipLock 500 and it held together for 2+ years and then fell victim to 35+ MPH winter storms; had we removed it for the winter I am certain we would have stretched a third or fourth year out of it.

Wish we had seen these poor reviews prior to purchasing our canopy replacement cover. Sent the company a picture and confirmed measurements. What we thought was the exact canopy required came in as a half foot shorter than advertised. When we called the company we got arguments and attitude. So much for the Customer is first. Escalated to the "manager" and got a similar experience. We will go through credit card dispute to address the issue. For a company with a Canadian name, you sure don't respect your Canadian market. Shame on you for your shoddy business practices. If we could rate no stars we would.

Received the replacement cushions from Garden Winds. Extremely disappointed. Fabric was poor quality, no padding in the cushions. If we had not discarded the old cushions we would have returned these in a micro second. We are now forced to buy custom cushions. Very frustrating.