Garuda Indonesia Avis 

Had a flight booked to Bali via Dubai.
Then the US/Iran war kicked off.
Absolutely no chance of a refund.
They were the worst.
Booking.com was no better or more helpful.
£1600 for a flight I couldn’t even get on.

Eerste keer en laatste keer!!! Wat een ramp. Je ziet het personeel alleen bij het brengen van het minimale voer wat ook nog eens koud was. Het mocht geen eten genoemd worden. Een doorgezakte stoel een voeten bankje dat 15 x op mijn voet belande! Water rondbrengen ho maar, ze verbleven vooral in de business class om die te pamperen, terwijl het grootste gedeelte van de passagiers het leeuwendeel van de vlucht betaald! Ze kunnen een voorbeeld nemen aan Emirates of EVA! GARUDA SCHAAM JE!

1. Saya booked tickets PP dr Hongkong -Jkt, Jkt- Srg. harusnya sy return ke HK tgl 1 maret, tp krn ada kpentingan klrga sy cancel /undur ke tgl 7 maret 2026,&bersamaan dg tiket suami. sy hrs byr lg 1,5 jt pdhl airplane &seatnya lbh kcl dr 2-4-2 ke 3-3.
2.perubahan jdwal penerbangan suami dr Semarang,harusnya tgl 7Mar jam 6pm, diganti jam 15.25 pm tanpa alasan yg jelas. cuma pemberitahuan dr email.
3.Sy trpaksa jg menyesuaikan jdwl penerbangan suami
4. Penerbangan dr Jkt-HK dg GA 860, sangatlah tdk nyaman, sempit &seat sy tdk bs di maju mundurkan, dg mengingat penerbangan yg ckup lama amatlah sangat capek. Mngkin yg seharusnya airplane buat penerbangan domestic malah jd international.
5. Dg alasan no.4 td, sy berfikir utk pindah seat belakang sy yg 3 seatnya kosong semua, tp apa kata pramugarinya, tdk boleh. Very disappointed.
6. catering buat mkn, yg biasanya ada rotinya,, eee tdk di kasih. cm butternya aja, nasi,lauk, fruits dan dessert. hrsnya crew cabinnya pay attention about this.
1 baris seat sy tdk dpt roti,. pdhal 2 pramugari lho yg nyiapin&ngasih.

I never use any other airline than Garuda if I am in Indonesia. But never find a difficulty to get a refund (even before with promotional ticket) but really disappointed now, I bought (not promotional) ticket and promotional return one. But due to what happened with Middle East at the moment, I had to change my flight which going to bali straight away , hence not using my jkt-bali ticket and only want to use the return ticket.. in which I supposedly able to get a refund of my one way (not promotional ticket). But they refused this and basically said I get nothing because one of the ticket is the promotional one? I don’t get this as if both way are a promotinal ticket, This is understandable. But this is not!! And all this think with re routed etc and if I don’t do it, I can’t even use my bali- jkt if I don’t re route as classified I won’t use my first ticket?! it just feel been tricked by this airline ..

Sudah mau take off, tiba2 seluruh penumpang d minta turun, krn ada kesalahan pada engine, memang sebelum departure gak d check dulu atau gimana? Kursi juga sudah pada old dan kusam. Tapi yang naik masih banyak. Heran…

Solid airline. I took a flight straight from Amsterdam (directly) to Jakarta. Got treated nicely by staff in economy class both ways. No delays either. Flight staff was accomodating. Would recommend overall!

pPersoneel aan boord en aan de balie is, net als bij de meeste vliegmaatschapppijejn, vriendelijk en behulpzaam, hoewel je ze tijdens de reis (15 uur) alleen nog ziet bij het eten. Wanneer je iets te drinken wilt hebben moet je naar de " keuken" om het te bestellen. Alcohol is daar tegenwoordig weer wel te verkrijgen.
Zitplaatsen, beenruimte, is aan de krappe kant. Miles punten verdwijnen na een aantal jaren. Hierdoor kan het dus gebeuren dat je je Gold/Platinum kwijtraakt wanneer je wel nog steeds ieder jaar vliegt, maar je vliegfrequentie wijzigt. Personeel op hoofdkantoor in Jakarta totaal niet klantvriendelijk, eerder arrogant. Eten aan boord erg slecht. In tegenstelling daarmee is het eten in Business Class fantastisch. Het kan dus wel. Maar om daar nu ca 3500 euro meer voor te betalen......
Ook het entertainment aanbod is belabberd.
Wel vind ik het een groot voordeel om in Jakarta al door de douane te gaan zodat je op de Domestic aankomst zo naar buiten kunt lopen.
Ik erger mij echter over het feit dat je de miles status kunt verliezen ondanks dat je ieder jaar met deze maatschappij vliegt. Kortom, ik ga vanaf nu ook weer kijken naar andere maatschappijen. Deze zijn vaak goedkoper en een aantal bieden (veel) meer op ruimte, (comfort) eten en entertainment

I would give less than 1 star if I could!!
I was on live chats for an hour.
They just stopped responding to me!!!
WTF????
WORST SERVICE EVER, TERRIBLE

Terrible. They offered dinner on the flight and I took it, I was hesitant because I know Indonesian food is not the cleanest but I had just came from Bali and didn’t have a bad experience with any of the restaurants I ate at. The food on this flight tasted weird but I ate it anyways because I was starving... the green beans were like grey, the chicken was rubbery and tasted very strange. 5 hours later I’m having really bad stomach pain. I lay down in my terminal and buy myself a Caesar salad and can’t bring myself to eat it because the smell alone was making me gag. I’m walking around the airport sweating, crying cause I’m in so much pain. All of a sudden I’m running to the bathroom and I am continuously vomiting 1 hour before my international flight. I got really bad food poisoning and was throwing up my whole 17 hour flight home. Wish I could get a refund this flight was so terrible and ruined the whole way home for me

The flight itself was fine but our return flight was delayed overnight. Despite me trying to contact Garuda at the time to get help with accomodation for the night I was ignored. I have since returned home and reached out to them for compensation. I have received nothing but patronising communications and arrogance. I would never fly with them again based on their disgraceful customer service team.

As an Indonesian, I wouldn't recommend this airline to anyone.
Their customer service is very unprofessional. I made a request in the afternoon via chat to change my date and was told to pay the price different. I agreed and did so straight after. But to my surprise, they chatted again 5 hours later to say that I had to pay another 1000 AUD because they made a mistake in the first place.
When I contacted their cs via chat, I was also considering to cancel my ticket and buy a new ticket in the afternoon, which was a similar price to my original penalty. But now, the ticket is no longer available. Now i was left with no option but to pay 1000aud.
I complained and refuse and ask them to honor their price they gave me, but it went nowhere. They don't have a proper call center, just WhatsApp. And knowing Indonesian policies myself, I know very well the customer is not well protected. Hence, to be safe, don't use this airline.

My Garuda Indonesia return flight from Mumbai to Melbourne on 31 December was cancelled close to the travel date, causing serious disruption and stress.

What made this experience unacceptable was not just the cancellation, but how poorly it was handled. There was no clear communication, no ownership, and no urgency. I was repeatedly told different things by different representatives.

When I contacted Garuda directly, I was informed that alternative flights on the same day were available, but they could not rebook me because a refund request had already been initiated by the booking agent. This created a deadlock where Garuda would not act, and the agent kept redirecting responsibility back to the airline.

As a passenger travelling internationally with fixed dates, this level of service is inappropriate. Being left without confirmed return tickets just days before travel is unacceptable for a full-service airline.

Cancellations may happen, but the lack of coordination, accountability, and customer care shown here reflects very poorly on Garuda Indonesia. Based on this experience, I would not recommend Garuda for international travel, especially when reliability and support matter most.

This was my first time using Garuda Indonesia for a round trip between Melbourne and Tokyo (Narita) via Bali.
Unfortunately, the experience revealed serious and repeated problems with the airline’s systems and customer support.
Key issues I experienced:
• A fully paid ticket for one family member could not be issued at Melbourne Airport due to “system limitations,” despite payment being confirmed.
• I was told the missing ticket would only be issued after arriving in Indonesia, which caused significant anxiety.
• On the return journey from Narita, I was denied boarding because a visa number could not be confirmed, even though this requirement was never clearly communicated in advance.
• I arrived more than two hours early, but long queues and a very short deadline at the counter made resolution impossible.
• Staff acknowledged that similar cases had happened before, yet no prior warning was given to passengers.
• Information provided by customer service in advance (regarding onboard use of an inflatable footrest) was contradicted on board.
• After the trip, repeated email complaints resulted only in one-sided responses denying responsibility, with many questions left unanswered.
• In addition, two acquaintances of mine have experienced baggage being lost when flying with this airline.
Based on these experiences, I believe Garuda Indonesia has serious issues with system reliability, internal communication, and customer service consistency.
I will not use this airline again and cannot recommend it to others.

On a flight from Tokyo to Melbourne with a stop over in Jakarta, the flight from Jakarta was "delayed" for 20 hours. This flight was cancelled with no explanation. It looked like a purely commercial decision.

Garuda put us up for a night in Jakarta as they could not put us onto any other flights to Australia. The organisation and customer service around this delay were terrible. It was a frustrating and bad way to finish a great trip. I will never fly with Garuda again.

If you are thinking to fly internationally with Garuda from Jakarta at around midnight, think again. The check in lines were one of the worst thing I've ever experienced. There were 5-6 international flights at around the same time and they only open 6 counters for economy class so yes chaos and unnecessary anxiety whether you are going to make it to the flight or not. Please reconsider flying with Garuda, for your sake.

Cancelled online and it said I'd get a full refund. Multiple months and multiple threads with the airline later and I both don't have any refund nor any reason they're even claiming for not issuing it; they just keep asking for more information that they already have. Horrible; avoid.

Impossible to check-in online and select a seat until you get to the airport check-in desk.
Their system doesn't talk to other airlines (ie Qatar), leaving you without a seat until the last minute.
Aircrafts are pretty old, still with the entertainment remote on the armrest. Seats are old and recline maybe by 5 degrees, making the journey very uncomfortable.

Extremely poor customer service and food preparation.
They force you to eat you didn't order.
They don't occomadate alleges.
Force you to eat fruit high in sugar food.
Doddy customer care. On my food request confirmed to give me a fruit platter I didn't order.
Forcing passengers skip meals during the flight especially business.
Don't use them for long/business flights. Not intelligent enough to read, listen, anderstend especially Doddy.

Garuda flight is great, beats all other airlines from Sydney to Denpasar, however, the flygaruda app is a nightmare. I can't log in to my app because of some unknown issue that can't be resolved unless I jump through many hoops, gave up on that. Check in online is another issue, I went through many questions all goes well until you get to the actual checkin prompt.... You can't checkin online and to reserve a seat you pay $150 for any seat. Very frustrating !
Anja