Garuda Indonesia Avis 

Garuda flight is great, beats all other airlines from Sydney to Denpasar, however, the flygaruda app is a nightmare. I can't log in to my app because of some unknown issue that can't be resolved unless I jump through many hoops, gave up on that. Check in online is another issue, I went through many questions all goes well until you get to the actual checkin prompt.... You can't checkin online and to reserve a seat you pay $150 for any seat. Very frustrating !
Anja

Flight canceled, 14h of waiting for no solution, Garuda desk was even not able to cancel my initial check-in allowing me to book another tickets!
A real nightmare... avoid Garuda!!!

their WhatsApp customer service representative Firman was not helpful at all and gave me the wrong information regarding luggage allowance for my flight. when I asked to speak to the supervisor he told me to just file a complaint. then he told me "you're welcome" even though I didn't thank him because he didn't help me at all.
I chose my seat during online check-in. then at the airport I realized that they changed my seat to a much worse one without asking for my permission or notifying me. when I brought up the issue to their ground staff, they said there's nothing they can do and told me to file a complaint again. it seems like their staff either in person or online doesn't want to provide any help or take any responsibility. all they say is they can't fix the issue, file a complaint. for an airline that calls itself the flagship carrier or a country, they fall far below the bar expected for a national airline.

Travelled with Garuda Indonesia on the 31st May 2025 and they lost my luggage. I was reunited with it on the 5th June but I spent 5 days without it so needed to buy essentials but also it ruined the first 5 days of my 14 day trip. On arrival I completed a PIR form with the airline and I have been requesting compensation since June to be told they are investigating.
How it takes 4 plus months and still not resolved to trace paperwork that was created in June of this year baffles me.
Avoid this airline if you want to have your luggage with you on holiday.

Awful assistance service... a disaster if you have a request? No humanity: they will refuse any refund even for a special situation. They think policy only. Very disappointing.
<
trustpilot.com
凸
⑦

Jedda Giacarta: Forse anche meglio di Emirates o di altre compagnie molto blasonate.
In economy posti comodi, spaziosi, buon programma di intrattenimento, cibo buono, e cosa davvero piacevole cabin crew estremamente cortese e sorridente, ti sento davvero un ospite coccolato.

Grazie sono stato davvero bene a bordo

My son had a flight with Garuda Airlines from Semarang to Jakarta Indonesia on the 9th of September (DK8NWA). The counter staff kept him waiting and would not let him pass to the gate. They gave some excuse why his ticket was not valid. He missed his flight and his connections to Phnom Penh totaling $300. The staff behind the counter were actually laughing which he caught on camera but there is no place here to add a video file.

In labuan bajo airport, completely incompetent staff, made us wait 40 minutes for baggage drop, completely unwilling to communicate, speak English, or explain the issue. They made us pay for the extra kilos, and then wanted to take a picture of our credit card with their personal phones, including expiry date and so on, claiming that our card wasn't registered on their system.

We do not understand how this airline made it to the sky team alliance. Flying on the back of a pigeon would have been easier.

Rahmi was our teller and she did a miserable job.

Avoid flying with this airline at all costs. Our poor experience makes it very hard to recommend this airline to anyone.

I bought a ticket from Melbourne to Singapore through AirAsia MOVE, but the actual airline was Garuda Indonesia. There was a small typo on the name, and as anyone who travels knows, airlines normally allow name corrections (sometimes with a fee, sometimes without).

I submitted my request three times and each time, AirAsia MOVE failed to process it. Instead, they sent me in circles, refusing to resolve something that should have been straightforward. Out of frustration, I finally requested a refund — only to be told that it’s not guaranteed and could take up to 3 months to process.

This makes absolutely no sense — my flight is less than 3 months away, so by the time they even decide on my refund, the flight will already have passed!

This is unacceptable customer service and a complete lack of accountability. I’ve spent over 30,000 PHP on this booking, and they’ve provided me with nothing but stress and wasted time.

⚠️ Avoid this company at all costs. If anything goes wrong with your booking, you’ll get nowhere.

Lieve Angel en beste Rick Wouters, bedankt dat ik sinds 2022 met mijn medische beperkingen gratis een vliegtuigstoel heb gekregen van jullie die aansluit op mijn medische situatie. In 2026 mag ik bij wijze van uitzondering nog eenmaal gebruik daar van maken. Het beleid vanuit Garuda Jakarta is dat een ieder nu met of zonder medische beperking moet betalen voor een stoelkeuze. Met een baby krijg je nog wel gratis service, maar als je op leeftijd of medisch beperkt bent
jammergenoeg niet meer. Veel liefs en dank van Piet.

The fraud committed by Garuda Indonesia airline. Through its application, regarding the validity period of miles displayed on the application I opened from January to April 2025, where at that time it indicated that there were no miles set to expire for the next 3 months, but in April the Garuda Indonesia application actually indicated that there had already been 2 consecutive deductions of miles, which had already occurred in February and March. When I complained about this, they instead offered me to buy an extension of miles, this is clearly a scam, and they are deliberately committing fraud in the system to sell Garuda products. It has been 5 months since I inquired about updates and there is still no solution, and I am only told to wait indefinitely. Even with the arrogance of Garuda's customer service, they ignore my questions regarding updates on this issue.

Service is pretty poor. It is like an expensive version of Airasia but without any improvements in quality. Food onboard is quite terrible. Check-in assistant was very rude and arrogant in Melbourne ( I saw other counters were nice and polite, but I rate my experience not if those who checked in with other assistants). Absolutely not worth it. I heard nice things about Garuda service , but what I experienced was far from good. Will avoid flying with them whenever possible.

Ik vlieg nooit meer met Garuda. De vlucht is meerdere malen gewijzigd. Uiteindelijk 3,5 uur vertraging gehad. Aansluitende vlucht gemist. Klantenservice van dit bedrijf doet totaal niks om je te helpen. Boek nooit een ticket bij deze maatschappij! Of zorg ervoor dat deze maatschappij geen vlucht moet verzorgen als partner. Door deze maatschappij is bij ons de terugreis uit Bali een grote ramp geworden!

De service van Garuda is goed aan boord de stewardessen zijn vriendelijk en behulpzaam .
Het eten is goed en ook de tussendoortjes en het drinken is goed .
Het enigste min punt zijn de stoelen erg hard voor vijftien uur zitten met Garuda GA089
Ook het vliegen met Garuda zeer te vreden 100 %

De klm kan een voorbeeld nemen de service van klm gaat met stappen achter uit .
De gierigheid spat er van af .
Types Nederlands zoveel mogelijk geld binnen harken .
Over het vliegen zelf 100 % vertrouwen in klm

Kein Essen weil es nicht auf der Bordkarte stand...in Jakatar am Schalter nachgefragt. Die Dame sagte es stehe aber im System das wir essen bekommen. Das Personal im Flugzeug verweigerte uns aber das Essen.
Service Null Sterne!

Such a teribble flight unfriendly staff customer service, not a good food to serve, i have delayed for 19 hours without any compensation or whatsoever, i will never booked flight from garuda anymore.

This is not firat time Garuda let us down, flight delay by a day after checked in, no compensation or whatsoever, no responsibility, never again use this airlines.

My husband suffered a medical incident. Staff unable or unwilling to assist in ANY way. Three air hostesses just stood and watched while incident took place. No action taken at all. Totally unacceptable on every level. Don't fly Garuda Indonesia.

I would have given Garuda 5 stars. However, they failed me for the entire process. I was able to change the reservation which included a charge. However, they failed to include a means to make the payment and waited an entire day. When it came to 5 hours from now, the flight reservation was gone. I was told the payment wasn't made. So I had to purchase a new ticket. I will no longer do business with Garuda. I had a better experience with Batik.