Garuda Indonesia Avis 

Even though the airlines changed the flight to a week later, they were still pushing a voucher and not a credit card refund. This airline has terrible customer service.

Airline itself was very pleasant, staff was friendly, although food service on the plane was lacking (no option for paid snacks so just 2 meals in a 14 hour flight) But most annoyingly, my luggage was lost upon arrival in Lombok (apparently never arrived in Jakarta and wasn't transferred). Garuda promises compensation for every day my baggage was lost, and although it was found and returned to me after 16 days, I never received any compensation. Contacted them numerous times without a reply.

*SCAM* *SCAM* *SCAM*
HORRIBLE customer service! Did a chat to modify flights, unable to do that. Certain flight options disappear, and then other flight prices go up by $200!! was only offered a 25% penalty, and “voucher” when trying to cancel within 24hrs. chat ends, and unable to get a refund. WTH is going on!?

Dear People of Middle-east or any part of this world,
Please be-careful using https://flygarudaindonesia

They are fake Co a group of thief , this is not Indonesia airlines website. after paying you will suddenly find yourself paying 4 times higher than the ticket price, no refund, no call back. Shame on Indonesia airlines allowing such kind of Co to promote their tickets. Please be careful and don't ever use this website.

Garuda Miles Frequent Flyer programme is appalling & a complete waste of time.

A number of my points are due to expire in June & July 2022. I have spent the last week emailing Garuda Miles Customer Service to request a free 6 month extension on my points. I am currently holidaying in Bali & had to book tickets last Oct 2021with another airline provider flying Sydney Bali return as Garuda we’re not operating. So much for using my points!

Garuda are now only flying 1 day per week out of Sydney to Denpasar & visa-versa. Too bad if you can’t fly on that particular day.

I fail to understand why my points will be deducted when a full flight service is unavailable.

In typical Indonesian fashion, Customer Service are unwilling to work outside their policies & regulations.
Their rules are very black & white, with no room for flexibility. Rather than trying to understand the problem, they simply state that “in accordance with the applicable regulations extending miles cannot be done”

Clearly, their is no room within Garuda for independent thinking, problem solving or loyalty to its members. This rewards programme needs tremendous improvement.

Shame on you Garuda.

Just flew to Bali from Jakarta. Using the same cabin luggage I've used on Garuda flights every flight. Today they're telling me I can't bring it as cabin luggage and they want to charge me for being forced to check it in even though it has never been a problem before. Worst experience - cherry on top after getting married

Edit: Upon getting to the gate, plenty of passengers had larger carry ons and did not get stopped or denied entry - only our carry on was apparently an issue even though we've flown with it on Garuda every time before without issue.

Garuda houd zich niet aan de europese regels rufund.
Garuda annuleerd op 1 april de tickets .Ik verzoek 14 april een refund. Reactie u heeft bij Tick.NL geboekt daar moet u een verzoek indienen. Wij willen wel een open ticket verstreken prijs blijft ongewijzigd kosteloos u krijg hulp van ons Dus dat word in April 2022 boeken.
Garuda bericht dat een open ticket niet mogelijk is daar er is april 2021 Refund aangevraag Ik moet met Tix het probleem oplossen. Even voor alle duidelijkheid ik heb nooit een refund aangevraagd. Het systeem bij Garuda kan ook een copy van dat verzoek produceren . Krijg plots naar 2 jaar bericht van Tix dat zij voor mij een voucher hebben en dat ik mag kiezen Refund of voucher. Ondanks divers verzoeken blijf Garuda het antwoord schuldig en op het aanbod voor een open ticket.Voor alle duidelijkheid Garuda heeft deze open ticket per mail bevestigd,Zij gaan voorbij aan de europese regels dat als de Vlieg maatschappij anuleerd ondanks dat er via Tix geboekt is moet Garuda Refund geven of omboeken Zie ILT regels overheid (Inspectie Leefomgeving en transport. Garuda heeft totaal geen begrip voor deze situatie en kom met geen enkele redelijk voorstel Inmiddels is de correspondentie gedeeld met Tros radar. Op mijn reactie dat ze zicht aan de europese regels moeten was het van je bekijk het maar. Update 20-0502022 Flygaruda customer service aangeschreven Update 23-05-2022 Gate 1 stuurt op 27-03-2020 tickets vlucht Bali Maar Garuda bevestigd dat er op 23-03-2020 een Refund is aan gevraag Vreemd een Refund geven terwijl de vlucht nog gemaakt moet worden. update 25-mei 2020 Garuda gaat een voorstel doen korting op nieuwe tickets Wacht nu 2 weken opeen reactie Mijnheer R Wouters wanneer gaat u dit probleem oplossen !!!!!!!!!! We zijn er gfelukkig uit gekomen Bedankt Garuda we gaan weer voeken

In 2020 tickets gekocht bij cheaptickets naar ambon (waar je nooit meer een antwoord krijg)
In 2021 1 x gemaild naar Garuda met een verzoek en binnen 24 uur had ik 3 vouchers
In 2022 een verzoek ingediend voor een refund , omdat mijn gezondheid deze reis niet meer toelaat en binnen 2 weken stond het op mijn rekening.
Daarom mijn dank, aan personeel Garuda Schiphol voor de hulp die ik van jullie heb gehad.

Onwijs slechte service, ondanks diverse toezeggingen en beloftes heb ik nog steeds geen refund gekregen van mijn ticket. Processen mogen vertraagd zijn maar 6 maanden na jullie eigen bericht dat het geld terug komt is wel een beetje gortig.

Het begint mij ook te irriteren.

Kunnen jullie het per ommegaande oplossen? Oftewel zorgen dat het deze week op mijn rekening staat. Thx.

If not dan voel ik mij genoodzaakt om alle mogelijke middelen in te zetten om mijn beloofde refund te krijgen.

Bedankt voor het oplossen

Be careful booking for a flight. theres another website that has a similar name with this airline and charges 4 times the normal price. the ticket is legit but the price is astronomical. Also, i didn't noticed it till i checked everything and i wanted to get a refund but they only give out vouchers. not cool especially during the pandemic.

Currently enforcing the ‘No Jab, No Fly’ policy.

Had your last ever rupiah from me Garuda!

Never flying with you again...

HALLO Garuda wanneer reageren jullie eens een keer op mijn e-mails heb maar 1duidelijke vraag of jullie al het geld hebben terug gestort naar cheaptickets zodat ik mijn geld van cheaptickets krijg zit al bijna een jaar hier op te wachten

I have tickets booked with Garuda in November 2020.
First, they cancelled part of the itinerary and did not notify me. I called them to check something about luggage and it appeared part of the itinerary is cancelled and they are going to cancel whole flight with vouchers as a refund.
Second, they messed with the charge from my credit card and it appeared they actually charged me after the flight was cancelled.
Third , they offered vouchers instead of refund.
---------------
To win my money back I claimed the refund via Halifax credit card.

I am very disappointed about the customer service from this airline. All the other airlines gave me the money back from the flights that I booked and that where cancelled because of COVID. But Garuda only gives me a EMD voucher that I cannot even use, because there is no Garuda ticket center next to me AND as I live in Europe I will also not use this EMD voucher anymore! I payed in money and they only give me back an EMD voucher that I cannot even use! How disappointing! I expected more from them!

Thieves. Waiting for 10’months for a refund and their customer service by phone or email’s main goal is to frustrate you so they you eventually give up . I will never fly them - People will remember which companies treated their customers right when this pandemic is over and I hope this company goes out of business.

Net als vele andere is onze vlucht geannuleerd door corona. Wij hadden via een reisagent geboekt wat een en al drama was (vliegtickets.nl). Gelukkig werden wij goed op de hoogte gehouden door Garuda Indonesia (klanten service in Amsterdam) en met elke vraag konden we bij hun terecht via de mail. Binnen 1 dag altijd reactie en zelfs werd ik een keer gebeld zonder hier om te vragen. Ook kreeg ik info over de status van mijn refund via hun, terwijl andere vluchtmaatschappijen dit weigerde te geven, omdat ik via een reisagent had geboekt.

Dus zonder echt ervaring te hebben met hun vluchten, zou ik ze alsnog aanbevelen door hun goede klantenservice!

In January 2020 I booked domestic flights with Garuda for October 2020. These were cancelled due to Covid and I was informed that Garuda will offer me some travel vouchers to be taken by 2021. I explained that this is not acceptable as I did not plan to return to Indonesia in 2021. Based on other customer reviews I did not expected a refund and intended to contact my bank to reverse the charge for a service which was never provided. I was wrong. I did receive a full refund as I should have. I hope to return to Indonesia at some point soon and would not hesitate to book Garuda again. Thank you

My husband and I booked our return flights to Bali in September 2019 for beginning of April 2020 with Garuda Indonesia. We had flown with them for our trip to Bali in 2019 and really rated them, so was a no brainer to choose them over all the budget airlines.

Obviously little did any of us know by March we would be in the middle of a pandemic and the world would be shutting down. At the time we were due to fly to Bali the borders were closed, a flight ban was imposed by the Australian government and Australia was in lockdown.

When contacting Garuda Indonesia at that time they informed us that a refund was not possible but they were willing to keep our flights on hold and we could fly up to March 2021, which was later extended to June 2021. At the time I thought it was a reasonable compromise and it didn’t seem impossible that we would be travelling internationally by the beginning of 2021.

Obviously the COVID situation has changed considerably since then. Our international borders are no where near being reopened, in WA our state borders are closed indefinitely as other states experience experience new outbreaks.

It now seems inconceivable that there will be any international travel at all during 2021. The international travel ban remains in place in Australia & Bali even have extended their ban on international tourists until the end of 2020. We’ll be lucky if we can travel interstate at this point.

Have reached out to Garuda Indonesia requesting a refund. All my communications have been ignored which is extremely disappointing and appalling customer service. There are other airlines doing the right thing and refunding their customers. People will remember which companies treated their customers right when this pandemic is over. With Qantas we have not been out of pocket with any of our flight bookings which we’ve had to cancel due to COVID. We will make a point of only making our future bookings with companies who value their customers and have treated them well during this pandemic.

My next step is to refer my compliant to the ACCC and my local Consumer Protection agency in WA. I really didn’t want to go to these lengths but really feel in have no choice.

No refund and short voucher only
Flight cancelled due to covid , even though tickets were booked full flex and terms / conditions were for full refund , totally refused and voucher only offered , there is only so much head banging you can put up with , even better when the vouchers were issued they only had 10 months til they expired- useless to us , Poor Airline behaviour , i hope they all realise Customers do have memories about how they are treated both good & bad