Gateway - Everything Property Avis 

Have had a horrible experience with Gateway since last few years. Not one flat owner (out of 250) is happy with the management team. We have paid increased service charge every year with no details on invoices provided and no deductions done for the services that were promised but not provided. They have been charging us for window cleaning for last 3 years, and not once were the windows cleaned. On asking for a refund, they say there are keeping the money as a reserve ( when they will resolv the window cleaning issue with the vendors). Basically most of the service charge we pay every year goes unaccounted for. They don't even water the plants in the development, most of them are dead. Green grass have turned brown, Bin room stinks - list is endless.

Edit: So Gateway replies this standard way to all negative reviews just to make their case. But nothing happens. Horrible service or no service continues as they have been and we keep getting robbed.

Edit #2: ALL THE GOOD OR 5 STAR REVIEWS ARE FAKE. GATEWAY IS RATING THEMSELVES. AFTER GETTING SOME REAL 1 STAR REVIEWS, THEY PUT THEIR MEN TO WORK TO GET THE SCORE HIGH. DO NOT GET FOOLED BY THE 5 STARS - THEY ARE NOT REAL REVIEWS!

One star is far too generous. Been struggling with this company from 2024. This company provides little to no actual service while continuing to charge for services that were never delivered. Every year the fees increase, and they even try to bill previously paid charges again, claiming they are owed, and not little amounts...
Communication is virtually nonexistent. They don’t listen to their customers, don’t seem to care about the people or the properties they manage, and resolving any issue is incredibly frustrating.
I would never recommend this company to anyone—not even my worst enemy. Without a doubt, one of the worst companies I’ve ever dealt with.

I am an flat owner which is unfortunately managed by Gateway Management I am writing this review out of sheer frustration with their continuous lack of professionalism and transparency.

Over the past year, our service charges have been increased significantly 15% with absolutely no clear justification. Despite paying more and more money, the basic standard of maintenance in our building has completely deteriorated.
A few critical issues we are currently facing:
Poor Maintenance & Cleaning: Communal areas are neglected, and basic cleaning or repairs are either ignored or delayed for months.
Lack of Communication: Emails and formal queries regarding budget breakdowns go completely unanswered.
We are constantly hit with extra costs, yet we never where our money is actually going. Especially the window cleaning was the listed item but never happened .

Is a awful company for sure .

I would be careful with this company. They seem to take the service charge payment from the residents but do not pay their suppliers. This happened in more than one occasion so I believe they are having financial issues. Their recent excuse is that they have to sign the cheques to pay their suppliers and there’s a delay to obtain the signature from the person responsible. I’m sorry but a cheque? We are in 2026 and not in the 1980’s.

Unreliable,don’t keep any of their promises.Always have an excuse e.g cheque is in the post so unable to pay contractors and we end up with no service

After reading several reviews about Gateway’s challenges with providing services to the Longhedge estate, I was pleasantly surprised by the excellent service I received from Naomi. Customer care for Gateway

From the moment she greeted me, Naomi was professional, helpful, and reassuring. She clearly explained the process and gave me confidence that my account would be credited by Gateway, even though the refund would take up to six weeks.

Naomi followed up promptly with an email requesting the necessary details. Her communication was again professional, succinct, and friendly. I felt completely at ease speaking with her on the telephone, and her approachable manner made it easy to respond to her request for information.

After sending the required details, Naomi quickly replied to confirm receipt and to let me know that my bank account would be credited within the stated timeframe.

Well done, Naomi. It was genuinely refreshing to speak with someone who is both friendly and highly professional. Thank you for your excellent service.

Stacie, extremely helpful and understanding.

Terrible company! Do not chose them! They don’t pay contractors and leave work outstanding for months! They agree to properties that they can’t handle, don’t respond to messages. Terrible. Would give 0 out of 5 if I could.

I was satisfied to communicate with Miss Paige Heiser, she was so helpful and solved immediately our issue.

Naomi was fantastic, incredibly efficient, professional and helpful.
A pleasure to speak to thank you so much!

Had an issue around if permission was required to install air conditioning unit on external wall of my property. This was time critical due to the installation being booked in a few days time from a company travelling from Kent. Spoke to Layla in Estate Management and dealt with my enquiry very professionally and sent me a confirmation email the same day. Really impressed how quickly this enquiry was dealt with. Many thanks

Awful company!!! They have overcharged management fees on our estate for a number of years and have been caught out, now they are trying to just issue credit notes instead of refunding it back which is unacceptable.

That is my money sat in your account and I will taken every step required to have it refunded in full.

Excellent service on behalf of the Customer Support agent who was prompt and responsive to my email requests.

I live on a new-build estate where the residents' management company terminated its contract with Gateway Property Management Limited in January 2026. Five months on, and despite repeated requests, the client funds and information required by the successor managing agent have not been transferred. The matter has been referred to The Property Ombudsman.

Quick clear response to query

Lottee has been proactive, empathetic and immediately resolved an issue which had been outstanding for some time.

Thank you lottee and the grounds team for an excellent job.

I recently contacted the Credit Control team at Gateway Property regarding an issue with my account, and I was assisted by Stacie Davies. Stacie was incredibly helpful, professional, and patient in explaining the situation. She took the time to understand my query and provided a clear, effective resolution quickly. It is rare to receive such attentive support, and I am very grateful for her assistance. Highly recommend her services!

Very helpful. Thank you.

Omar has done a great job above expectations making sure the parcels are delivered to our doors as they often get left in the lobby and passersby have known to steal them. This is not an expectation of his job yet he still makes sure to go above and beyond for us.

This is my third year consecutively dealing with Gateway - Everything Property.
The support and undivided attention I have received especially from Mark Kleister is beyond outstanding.