Simplelifehomes Avis 

Initial tenancy process: Smooth generally.
Moving in: The property was not cleaned upon moving in.
Maintenance: The hot water thermostat did not work for the first 2 months and was not resolved. There were teething issues that were not fixed and it was impossible (still is), to get in touch with maintenance people. Every time Simple Life are called, they say they're not responsible for maintenance.
Area/ Building Management: There are rats all over the outside bins and they have NEVER been emptied by the council - only by a random man that pulls the excess bin bags from the bin store. The building door has been broken since moving in. The car park gate has locked me in before and locked me out several times etc. etc.

The property is simply amazing, peaceful and safe. The estate is well located, and I will recommend it to anyone who wants a break from the busy city of Manchester.
Shout out to James for his support to ensure we are satisfied with the property.

Absolutely avoid!! I lived at the new build apartments West Park Quarter, Sunderland and I paid a FORTUNE for what the place actually was.
Firstly, we had CRACKHEADS & homeless people breaking into the communal areas almost every month because of how unsafe the building is - leaving used needles and other residue all over the place as well as smoking inside - when Simple Life was alerted they done absolutely nothing but send out an automated email to ‘reassure’ tenants that they hired some randomer to walk around the outside of the building once every 3 months - certainly not paying £785 a month for a one bedroom apartment to allow crackheads to be breaking in.
Secondly, when I first moved in I was promised a car parking space and when it was time reserve one they claimed they were all full. This ordeal has lead to me having to leave my car in an unsafe area (it’s Sunderland town…no where is safe) over night and the car being seriously damaged. Luckily I parked in view of one of the simple life cameras… it’s now 3 months since I’ve left the apartment and I’m still waiting for them to respond to myself and the police inquest with the footage.
Thirdly, when I was finally able to leave the place they’ve now tried to deducted almost £300 off my initial deposit because of cracks in the skirting boards, which are very clearly a structural issue that comes with new builds - the best thing is I took pictures of this problem back in January when it first started to happen to flag it with maintenance and no one ever responded! Absolute JOKE of a company cannot wait to see them dissolve their business because it’s bound to happen with how terribly it’s ran. Any business partners should be embarrassed to work with them, external partners have also been alerted about these issues.

I’ve just recently gone through the application and reserve process, James was so helpful and made the process really simple and easy. He made everything really clear and quick! Thank you for all your help James.

Professionalism at its best.
James was really helpful with my inquiry process.

Honestly the best agency for renting. James from the admin side was so so helpful with me doing my application and proceeding with everything. And Jonathan the property manager is so so lovely and helpful and the whole experience has been really good so far so I would definitely recommend to anyone!

I can’t recomened Simple Life Homes enough. Helpful along the way, always there to answer any queries. Thoroughly professional and friendly, especially James. He went above and beyond and is a credit.
Thank you so much :)

We’ve just finished up our ID checks just awaiting on a date to move in,

Brilliant customer service provided special thank you to (James)

James has been really helpful and responsive in sorting out my new place. He has answered any queries and helped me troubleshoot when having difficulties with the website very promptly.

Joe in the move out team has also been very helpful in navigating a difficult situation.

Thank you!

I rented a property through simple life for two years.
The whole duration of the tenancy I had a bathroom that was leaking, it took multiple complaints to get this resolved, it only became an urgency to them when water was pouring through my living room ceiling. They then reassured me everything was sorted but there was MOULD all in my two year olds room that they failed to check or repair.

On leaving the property they are supposed to leave you a lock box to put the keys in.
They didn't leave me a lock box by my move out date so I posted the keys through the letter box and they are now trying to charge me for lock replacements and saying I didn't leave the keys.

The issues I raise are ignored by "Harriet" in every email and she just refers me to the TDS deposit scheme for adjudication because we cant agree.. sorry agree on what? that you didnt leave a lock box and now you want to charge me for lock replacements that you won't have replaced because you have all the keys back??

Also they want to charge me because the external bins are not empty even though I put them out for the bin men to empty as your tenant does not move into the property until the 9th November . I have two young children and i'm sorry I needed to use my bins? they are my bins to use until the date I vacate the property and all of the bins will be empty before the new tenant moves in.

I would not recommend renting through simple life because they don't respond to your emails for weeks and they just want to charge you for anything they can.

I left that house repainted and absolutely spotless but apparently they need to have it cleaned for £144 which is funny because I paid for a cleaner to clean the whole property the day I left.

Awful company

I’ve had a wonderful experience with Simple Live! The service is excellent, the team is friendly and helpful, and everything has been great. I’m very happy with my experience and would definitely recommend it to others. Thank you for the amazing service!

Jake O’connor has been a really great help and genuinely polite which has been a breathe of fresh air when it comes to looking for a home.

10/10

I would highly recommend simple life to everyone… the communication and help that I received was amazing.. James went above and beyond to help and was very fast with all correspondence which made the whole process easy and not stressful.
He’s customer service was brilliant.
I will definitely carry on using simple life from now on.

we just concluded right to rent and everyone have been dealing with are fantastic people

The guys are efficient, handled my renting request swiftly and being very helpful along the way

**THE JOKE OF A COMPANY CONTINUES!**

Simple Life Homes’ response is yet another example of the unacceptable way this company handles matters.

You claim you only became aware of the court order when I contacted you last week. This is simply not consistent with our experience. My partner and two of your executives were on a call when the court decision was given. So how can you now claim that you were not notified?

You also claim that you requested our bank details on Friday, 23 October, and have not received a response. The bank details were provided within a minute of receiving your request!Yet, a week later, you are still making excuses instead of resolving this matter.

My partner had to call your company countless times. Every time, we were met with people pretending they knew nothing about the case. On one occasion, the very same person who previously claimed not to know anything suddenly managed to find the address when my partner mentioned it without actually saying what the call was about. This raises serious questions about how your company handles customer enquiries and information.

We have kept records of everything: the phone conversations, emails, and correspondence sent to various contacts within your company. We have evidence of what has been said and what has happened throughout this entire process.

**We are done with the excuses, the delays, and the lack of accountability. If you fail to comply with the court’s decision and pay what is owed, we will pursue further legal action as necessary to enforce it.

A company should not need countless phone calls, repeated emails, and a court order before taking responsibility for its obligations.

**An absolute disgrace.**

My advice to anyone considering using this company: think twice and read the reviews carefully.

James has been very helpful and responsive at anytime

I highly recommend simple life, im really excited to move in and also can not rate james enough he really helped me this morning and answered all my questions- thank you again 🤍

Megan is extremely helpful and supportive, very good correspondence, thank you simple life homes