Simplelifehomes Avis 

It’s been a great experience so far especially Paulina who has been very helpful and professional

Where do I start,
We moved into a property in August 2025 with our dog.
Issue after issue, the maintenance team take 3 months to get anything done - a fence fell down in a storm over Christmas, causing an unsafe garden for our pet and took nearly 3 months for the maintenance team to finally have this repaired.
When it came to moving out, the handover of the keys was the most casual experience I've ever had, no receipt and the lack of keys even flagged on our check out report.
The report we received was horrendous, declaring every room needed a clean or repair despite in our opinion the property being in a better condition than when we moved in for various reasons - most notably we moved in to a property with bins overflowing and needles and nappies loose in said bins.
Trying to get the deposit back has been a nightmare from start to finish.
Emma has been helpful in the moving out team but it has now been 3 weeks since we moved out and despite an email claiming we will receive our full deposit back after disputing original charges we are yet to receive it and TDS are yet to hear from them.
Slow and frankly simple across the board.
Must also add they tried to increase our rent by almost £200 for the 2nd year in an area that definitely does not justify that which prompted us to move out in the first place.

Megan- very good and helpful, easy process and pleasant to chat to

I would like to share my feedback regarding my recent experience with the simple life agency.

The staff were highly professional. They provided detailed information about the property and were patient in explaining everything clearly.

The property is in excellent condition and well-maintained. It has been renovated with a modern interior, which makes it very attractive. I am fully satisfied with it. The location is also very good.

In addition, a welcome package was provided, which was a thoughtful and satisfactory gesture.

Overall, I love the property and would definitely recommend your services to others.

I am very happy with service I got. Amber was very helpful , from receiving the first call, to answering queries , from showing us the nice properties, and walking us through every step of the process in detail.

Excellent, proactive service from Megan

Really pleased with the service I received from Megan while going through referencing and the right to rent check for my new tenancy. She was clear, responsive, and kept me updated at every step.

What stood out was that while we were on a call together, she went out of her way to sort a viewing confirmation with another department on the spot, rather than leaving me to chase it up myself. That kind of initiative makes a real difference when you're in the middle of a move.

Would happily recommend Megan and the team to anyone renting through them.

I was planning my move with this company. Everything was very fast and qualitative, at the viewing of the house Olivia Mantle showed herself very professionally and gave confidence that we will be happy in this house. She was constantly in touch and helped to resolve all the misunderstandings. I recommend this agency, quickly, qualitatively and professionally. Thank you

Moved into our property 2 weeks ago. We are already facing issues with the house, first being a leak in the bathroom which has come through to the living room and has stained the ceiling. Obviously a huge health and safety risk with a leak and water dripping. I reported this on the portal ( class it as urgent ) a week later I’ve only just received confirmation it’s being processed, I now have to wait an extra 3 days for someone to come and have a look at it. For 10 days now we’ve not been able to use the bath or shower ( absolutely shocking ). Also to add I made it clear they had to have tenant presence ( myself ) to gain access into the property, the email I received says no tenants access required - everything seems extremely slack and quite worrying.

Our living room internal door doesn’t close properly, we have a dog at our house which means it’s dangerous due to not being able to close the living room door when we receive deliveries etc, also reported this 10 days ago and now having to wait 5 weeks for this to be sorted. Basic things like this should be checked before a tenant moves in.

When we moved into we received our inventory which was incorrect, stating the house had certain items eg bulbs which it hasn’t! Also states kitchen was up to a professional standard of cleaning, it wasn’t - loose carpet fittings from when they replaced the bedroom upstairs was all over the kitchen floor when we got our keys, bath had stains all over.

Extremely disappointed that from the get go we’ve not had a positive / reassuring experience. We’ve rented plenty of properties before and have never had to wait this long for an emergency repair.

Be careful with your deposit! I have not had a good experience with Simple life and getting back my deposit. I have sent several emails to the maintenance team who does not respond to emails or take calls. I left the simple life home on August 20th and still have no confirmation on my deposit return. I got sent an email telling me that a list of items needed to be done and I was getting deducted for wear and tear that should be done after a tenancy by the landlord...be very careful!

Most of the products sell are with quality and with full satisfaction, will continue to support this company👍

Pleasant interaction with staff from applying to moving in. Home was thoroughly cleaned, looked and smelled lovely. Everything on hand if I need anything. Thankyou to all 😀

Had a great and smooth experience with simple life home

⭐ 1 star — I would avoid Simple Life Homes if you can.

Our experience with Simple Life Homes has been extremely disappointing, from the moment we moved into Fernwood Village in May 2025 right through to our second property with them.

Within the first week of moving into our Fernwood home, a man actually entered our house claiming that he also had a tenancy for the property. He showed us working keys to the house. I was pregnant at the time, and as you can imagine, this was incredibly frightening and stressful.

We contacted the emergency maintenance team later that evening, only to be told that they are an external company and Simple Life apparently didn’t actually own the house for them to come and do anything. Which is completely not true,we had to then go all night wondering if we had been completely scammed until we could get hold of the company when it opened the following morning, We were left feeling extremely unsafe in our own home and were unable to comfortably leave the property unattended with our belongings inside. I also had to miss work while waiting for the locks to be changed.

After all of this, the compensation offered was a £50 Amazon voucher. For what was an incredibly serious and stressful situation, we felt this was completely inadequate.

Despite this experience, we decided to give Simple Life another chance and moved to Witham St Hughes after our baby was born. Looking back, this was a huge mistake.

The one positive thing I can say is that Rachel was brilliant and was genuinely helpful throughout the move from Fernwood to Witham St Hughes. Unfortunately, the problems with the company itself continued.

We reserved our Witham St Hughes property at an agreed price. Around a month later, we received a phone call telling us that the price advertised and reserved was incorrect and that the property was actually £150 more per month than we had been expecting.

Then, the day before we were due to move in, we still hadn’t even received a contract to sign. We had to chase this ourselves. When we eventually received one, it was the wrong contract, still showing the original price, and nobody seemed to know whether it was correct.

We eventually received the correct contract at around 4:55pm, just five minutes before the business closed at 5pm. We were then expected to arrange payment and sign everything before they closed that same evening, despite the delays and confusion being completely outside of our control.

We moved in the following day and immediately noticed that the bath panel was cracked. We reported this to Simple Life because, after our experience leaving Fernwood, we knew how closely the condition of the property could be scrutinised when moving out. We wanted it documented from the beginning so there could be no argument that we had caused the damage.

Fast forward to moving out of Witham St Hughes — and, unbelievably, Simple Life attempted to charge us hundreds of pounds for the very same bath panel we had reported as already being cracked when we moved in.

This is exactly the kind of experience that makes you feel like you are constantly having to protect yourself as a tenant and keep evidence of everything because you don’t know what you will be charged for when you leave.

From someone entering our home during the first week (this was not a snagger per their response following, it was a previous tenant I can confirm as we was in contact with the person who entered as he showed he had a tenancy to us), to the confusion over ownership, having to take time off work, inadequate compensation, unexpected rent increases, incorrect contracts, last-minute paperwork and then attempting to charge us for pre-existing damage — our experience has been exhausting.

The only real positive experience we had was Rachel, who was helpful during our move.

Unfortunately, based on our overall experience, I would not recommend Simple Life Homes and would seriously encourage anyone considering renting from them to do their research first, keep photographic evidence of absolutely everything and get everything in writing.

Our experience has been extremely stressful from start to finish, and also good luck in getting a response from any emails/anyone on the phone as no one has any idea or take several days/weeks to respond

When you first apply for a Simple Life Propeety they come across as efficient and professional.

Don’t be fooled.

The houses are made from the cheapest possible products by, it seems, the cheapest possible builders, the finish is poor at best.

Anything wrong? Then if you are very lucky a repair may be carried out within 6 months.

Demanding emails declaring that they will let themselves into your home to carry out gas checks.

Yearly increases on your rent (usually 10%+)

You need anything? Help? Maintenance ? Nuisance on your estate? Won’t happen zero interest unless rents are not paid.

Please take my advice and look at anyone and everyone else before this company - they are preying on people needing houses and fleecing you for a home

Some feedback regarding my recent experience with Amber.
She was an excellent first point of contact, providing great support from arranging the property viewing to submitting my application.

She is a great asset to your team.

The Barking branch of this company is completely awful, unprofessional and incredibly incompetent. First, a horrendous pre-move experience where our previous agreed apartment was taken away due to ‘maintenance works’ which never got proven, just two weeks before our agreed move in date. And we were only given an option to move in to another apartment which was more expensive than the already agreed apartment, the company didn’t even offer any act of goodwill or provide any support to us. We were just told move in to the new and more expensive apartment or find somewhere else to live on your own. After that, on the day we were meant to pick up the keys, after agreeing to meet at the apartment the office representative did not show up and made us go all the way to the office to pick up the keys. Upon arriving, the representative wasn’t at the office either and had made no arrangements for us to pick up the keys from colleagues, no one at the office knew anything about the whole agreement which further shows the level of incompetence. After finally getting the keys hours later, the apartment was in a mess, it looked like no one had been there since the previous tenant left. The place was dirty, wardrobes broken, and completely not in a state ready for move in. The level of incompetence, unprofessionalism and lack of ethical standards displayed by this company has been astounding. I would seriously caution anyone hoping to use their services.

Update: a few weeks have passed since moving in. I am still waiting for a response regarding a broken washing machine and chest of drawers. I’ve chased multiple times, with no response and I’m having to pay for a laundromat when i have a washing machine. Despite their promises of urgently resolving the issues, here we are weeks later, still with pending issues.

Megan was proactive in helping our move in smoothly. We had excellent service.

Absolute rip off merchants!!

I’ve lived in my apartment for 4 years and they have increased my rent by at least £100 each year which apparently is ‘non negotiable’.

I won a tribunal case last year meaning my rent didn’t increase because it was absolutely ridiculous, and now this year they want to increase my rent by £110 per month.

I’d dodge this scam artist company like the plague and find a more ethical landlord.

Also, if you do get a rent increase, go to the rent tribunal service.

I was told by the judge managing my case that Simple life homes are renowned for unreasonable rent increases.

Fight your corner people!