Simplelifehomes Avis 

Outstanding service from Jade

Jade made my property move completely smooth and stress-free. She was efficient, fast, and always kept me in touch—calling whenever I needed. Truly professional and so helpful throughout the whole process. Excellent support, highly recommended!
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Currently half way through the process, and so far its been straightforward and stress-free to date.

​Amber R was super helpful, polite, knowledable and incredibly efficient with every question and request we had. She kept communication clear, responded quickly, and ensured everything moved forward without any delays or confusion.

Having someone that professional and genuinely attentive makes a massive difference when sorting out a tenancy.

So far I can't recommend Simple Life enough, especially with team members like Amber making the whole process so easy.

Five stars all around!

Annie E has made my experience great thus far with my application, someone completed an application 5 mins before for the property I wanted, she then found me the same exact apartment for cheaper in the same building.

Things are moving quickly in regard to referencing as well having completed within 1 day.

Absolutely terrible experience – stay away

The only way I could describe this company is SIMPLE — terrible from start to finish.

The communication is shocking. When we were trying to get the house sorted, information was constantly lost and there seemed to be absolutely no internal communication between staff. Different members of staff gave us different information, including incorrect information about what ID we needed when signing for the property.

Once we moved in, the problems continued. Door handles were reported and never fixed during the 18 months we lived there. The washing machine broke down and was left for three months before being repaired. Doors were not refitted properly after the dishwasher was worked on, pipes became blocked, and there was a terrible smell coming from the washing machine.

When we repeatedly contacted them about the washing machine, we explained that we had a sick child in the house. Despite this, it still took three months for someone to come and deal with it. Then, for another three months, I was repeatedly contacted and chased for money relating to the repair, despite explaining that I had been told over the phone that I would be put on an arrangement of £15 per week because of the broken appliance.

The rent was increased every year, and for a two-bedroom property in Middlesbrough we were paying nearly £1,000 a month. For the standard of service and maintenance provided, I think the company should be ashamed.

Rude staff, poor communication, an ineffective maintenance service and an all-round terrible experience.

And even after leaving, the problems haven't ended — we're now having to fight over getting our deposit back and deal with further issues.

If you want to spend months chasing repairs, dealing with poor communication and fighting to get what you're entitled to, then this might be the company for you.

If not, stay well away.

If I could give less than one star, I would.

Today Megan called us regarding our ID verification. She was really good and explained everything so clearly and patiently. I really appreciate her professionalism and the way she guided us through the whole process. Really appreciate it! ❤️

Unfortunately, my experience living at Dracan Village has been really disappointing, particularly when comparing what was originally advertised with what has actually been delivered.

When I moved into my two-bedroom house, it was advertised at £895 per month. Just 14 months later, this has increased to £1,030, which feels like a significant increase for the standard of the development.

Dracan Village was advertised as having a school, nursery and convenience stores, which was a major reason I chose to live here. There are still no convenience stores, and the school hasn’t even started being built, despite more and more houses continuing to be constructed.

The grass that has been laid is extremely poor quality. It constantly remains orange/yellow and seems to grow more weeds than actual grass. This isn’t an isolated issue either - many residents appear to have exactly the same problem.

The development and other reviews was advertised as providing maintenance for the front gardens, yet in the 13 months I have lived here, this has never actually been carried out.

Paulina has been very warm and professional. Just reserved a place today and hoping that the the rest of the process from referencing, which is the next stage, to actually moving in, will be as seamless as has been so far. Thank you Simple Life.

The worst place I’ve ever rented from. They literally rob you of your deposit. Very disorganised management too. Avoid at all costs.

Yes, of course you can't identify me! What a huge joke.

Report a maintenance issue and you will be waiting months to have it rectified. I am now having to get the property ombudsman involved just to get my dishwasher fixed as it is coming up to 6 months now since initially reporting the problem.

Simple Life Homes are a breath of fresh air in a complicated and sometimes unhelpful world. Right from the start contact was friendly and efficient

Very happy with Paulina shes been a star we are on the final stage of application hopefully we will now pass referencing

I sent a email to your team about "Gas Meter Wrong Address" on 30/Jun, I only receive a reply said under investigation on 9/Jul and no more reply till today. Let see when will the problem solved this time. May be 2 more months? You can ask Adam to get more informations, he is the only one reply my email on 9/Jul under email subject "Gas Meter Wrong Address".

Unfortunately, Simple Life Homes response does not reflect my actual experience.

My concern was never just about the cleanliness of the property. It was about how my family was treated after reporting the issues.

I sent three emails and did not receive a response to any of them. I called about 5 times and spoke to different members of staff before our moving time to explain that we were due to move in that day and urgently needed assistance. Despite this, I was repeatedly told that emails are responded to within 48 hours.

I was asked to send photographs, which I did. I was also told that a Property Manager would inspect the property, but nobody ever attended. I requested to speak to someone more senior, but that request was refused. During one call, I was even told to “stop shouting” while I was simply explaining the situation.

I was eventually informed in one of my last calls that the property was considered clean and that nothing further would be done. By the time I finally received a follow up call, we had already cleaned the property ourselves and paid for a professional cleaner because we had no choice but to move in with two young children.

While I appreciate this was a brand new home, that does not excuse the lack of communication or support we experienced. I stand by my review because it is an honest and accurate account of what happened.

Great service and value for money and great team

Paulina has made my experience so far as easy as possible answering all of my questions; I have found Paulina to be very helpful, patient and understanding. Thank you for everything so far, Paulina

TLDR: bad company. Do not use.

Good lord does Simple Life make me giggle. Not only did they ignore us on multiple occassions when we made complaints. They ignored (or responded a MONTH later to) several maintenance issues (mainly existing upon move in our normal faults with white goods) which they now have the audacity to try and reclaim from our deposit.

I'll be upfront when saying I definitely don't deserve my full deposit back but some of their charges are INSANE. Especially considering their negligence towards my issues throughout my almost 2 year tenancy.

It baffles me how some companies truly just run on pure evil. I picture my emails being responded to by some bald henchman in a grey suit, holding a cat, and having to stop to cackle manically every 5 seconds (this is why it takes so long to reply to my emails).

Seriously though - worst place I've ever lived and my whole building has similar stories. Don't choose Simple Life.

Edit following response: I am even more concerned now. I have a paper trail of my complaint and maintenance reports. Meaning Simple Life is also a company that negligently (or worse, purposefully) loses important tenant communication. Very worrisome.

Of course this has been submitted again (wonder if they lose it again) and TDS has been contacted.

EDIT: (04/11/26) We had our adjudication result. Lo-and-behold,SimpleLife are being award £435 instead of the £1430 they were requesting - an entire £1000 difference. Hopefully they are embarrassed by their previous cheeky reply to this review. Do better in the future. And anyone who is considering moving out of a Simple Life property - ALWAYS dispute your deposit. You could save yourself £1000

We are incredibly grateful to Clare Doodson for her outstanding support throughout our tenancy application. From our first interaction, she was approachable, professional, and always willing to help. She took the time to answer our questions, kept us updated throughout the process, and ensured everything progressed as smoothly as possible.
What stood out most was Clare's excellent communication and genuine commitment to providing great customer service. She made us feel valued and reassured every step of the way, turning what can often be a stressful experience into a positive one.
Thanks to Clare's dedication and professionalism, we have now secured a wonderful home for our family. We sincerely appreciate all her hard work and would not hesitate to recommend her to anyone looking for a knowledgeable, reliable, and caring letting agent.
Thank you, Clare, for everything you have done. We wish you continued success and all the very best for the future.

Worst experience I’ve ever had. Not compliant at all with any regulations. You cannot contact them at all and they ignore emails. 1. We were being charged over market price the new properties that came to market were being rented at 1050 and they had upped our rent to 1085 which is not in regulation with the new renters right Act. Again cannot dispute as no one to contact. 2. They keep you liable and paying for a property over your 2 months notice period. 3. Will not put you in contact with any management, say everything is over email then do not email back for weeks and weeks and weeks.
Absolutely worst experience!!!!!
I put my notice in on 2nd and the property is now vacant and after stating they will terminate contract early have said that I will still be liable for 3 weeks that nobody lives there. So go back on their work and take no accountability. Shocking service

Absolutely appalling move-in experience. I agreed a 10:00am key collection after speaking with the team on Thursday, and one of their colleagues even called me back to confirm my preferred time. On the morning of my move, I received an email changing the collection time to 1:00pm. Then, just a short while later, George called me to say the property wasn’t ready after all and that I couldn’t move in until Thursday – three days later.

I had already cancelled my temporary accommodation, rearranged my children’s dentist appointment, and packed my car with all my belongings ready to move into the property. I was left with nowhere to stay and no practical solution offered. The lack of communication, broken promises and complete disregard for the impact this has had on me and my family have destroyed my trust in Simple Life. I expected far better from a professional letting company. I would not recommend them based on my experience.

Update: A couple of hours later, I received a call from Simple Life, who were determined to find a solution as quickly as possible. They asked me to meet their team at the property, where I met Emma, Galy and Nurdans—who I can only describe as “The Three Angels.”

They gave me the option of viewing two alternative apartments in the same building. I immediately chose one, and it actually turned out to be an even better property than the one I was originally due to move into.

I cannot thank Emma, Galy and Nurdans enough for the way they handled the situation. They were professional, understanding and genuinely cared about resolving the issue. I’d also like to thank Simple Life Homes for stepping in and finding a solution on the very same day. While the start of my move-in experience was extremely disappointing, the way the team responded and resolved the problem deserves recognition. Thank you.

I can tell you SimplelifeGood homes gat you covered