London Gatwick Airport Avis 

I work for “ Options Supported Holidays", and, we frequently use gatwick airport to fly to other countries on holidays. We usually have a minimum of 7 to 12 Clients with learning disabilities taking on their holiday, some for the first time. Special Assistance staff are absolutely brilliant, as this process can be bewildering and stressful for some people. They treat us all with the utmost respect and with minimal fuss escort us gently to where we need to be. Fantastic staff and we seem to see some regularly. One said staff member who goes out of her way to help is a kind lady called Alison Conneely. She has escorted us on many occasions, with great care and always a big smile. We'd like to thankyou Alison and staff for making our journey so smooth and fun

If you are a non-UK or non-EU resident, you will likely have to wait about an hour for visa checks. The last two times I arrived at Gatwick, I waited at least an hour because there were only two officers checking passports, which was very frustrating.

Better than Stanstead but that's nothing to proud about... Be careful at the roundabout that you don't unintentionaly enter the drop-off! Easily done at night with such poor signage. Long Stay car park difficult to find from postcode alone so plan the journey. Also, on paper there are free water fountains near toilets but they always appear broken so it's £3.50 water bottles from WH Scams perhaps complemented by a Pret-a-Fleecer £7.50 sandwich! In the very likely situation of not being able to find a seat to enjoy these, there is plenty of floor space, which at the time of writting, was was still free...

Beware,
I book 15 days at the long stay carpark and was provide with a post code by Gatwick parking booking site which took me directly to the passenger drop off zone where I was promptly charged £7 for driving through ( Not even stopping !) Then after the holiday I nearly did the same thing at another drop off zone.
If you ask me the whole place is a trap to rinse as much money out of people as possible.

Phone in the room to front desk no answer room service no answer operator no answer...why bother having a phone in the room if you can't be bothered to answer it...
Restaurant sells French fries with main foods ..most meals average £40 plus..
Overall if there is anything emergency there is no telephone help at all

I have just come through Stansted airport and have to say that is the worst experience I have ever had at an airport. For the first time I my life I had to ask for assistance.
When I got to a check-in desk they told me that I would have to wait for an hour or so.I then walked as I would have missed my connection.
On the bus from the plane was a Man who could not walk and the way he and his wife were treated was disgusting, you would need to experience too see how bad it was.
Never again.

Drop off fees £7 and you need to have a £1 coin to borrow a trolley! I had to struggle to carry awkward size bags because I didn't have a pound coin in my pocket despite deciding to pay £7 to be dropped off at the terminal thinking I would get a trolley.
Drop off fees rise to £10 in January! Almost 50% increase - that's either management incompetence in managing costs or pure greed. When will politicians stop this money grab? Remember to pay your fee or its £100 fine - don't bother asking for clemency between NCP and Gatwick the line is, plenty of signs so pay the fine!

Drop off charge. Another reason to loathe UK and capitalism

Rip off Airport -- just to drop off 1 min someone £7 zero stars !

Ba wouldn’t allow online check in - so 1 hour queue - then they gave me Isle seat instead of asked for window - then bags get pulled while going through the xray - 10 minutes wait - with no reason shown… it’s embarrassing- most of the world does so much better… that said the lady taking tickets for the plane was lovely

Woeful experience flying to Belfast this morning from the North Terminal. Security is usually fantastic but this morning was terrible. Then we were bussed to the South Terminal which took at least 10 mins. It's just a rotten way to start the day.

Bad signage, hardly anyone to speak to, you go floor to floor, hardly any seats, I only saw flight screen on 0 floor, and I thought Heathrow was bad, what a shitty place.

About iparkgatwick parking who is authorised by Gatwick airport authority.

Worst parking provider in uk. Avoid this company. The person to whom you call to report of your arrival lie everytime you call and very rude and arrogant. At my first call he said 1 hr then after 1.30 hours I called again he said it’s traffic. Third time he said driver will call you once he is near by and when I got angry and asked him what’s going on give me driver no. So I will ask him how far he is then suddenly the person got angry on me and said why keep calling to me and then in a rude way he said your car will be there in 3 to 4 min. which by now I realised that he is telling me the lie again. Then 4th and 5th time my wife called the number and been told that car is defrosting and will be there in 20 min. So from 6.52am to 9.00am and over 5 calls the only thing we heard is lie. This people are shameless and not ashamed of anything. It was freezing cold this morning and I got 2 kids one of which already had a fever and on medicine before the flight. While waiting for my car I decided to check this company and its review and I wish I should have checked it before booking with this company. And when finally the car arrived at 9.30am to my surprise the car had no sign of ice or ice crystal and it was 95% dry and only had few drops of water on it. I wonder how this company is still authorised to operate as a parking operator. This company and its reviews all of them are negative and still Gatwick airport allowing them as a authorised parking provider such a shame.

Sorry but Gatwick is an unmitigating champion of holding the naive traveller to ransom. They have no compunction whatsoever in NOT appropriating extortionate exchange rates......16/11/25
£400 turned into only £240 worth of Morroccan Diahrams.
No SHAME just GAIN
"YOUR" London Airport.......YEAH RIGHT......

Me and my mum both disabled with medical conditions was taken of the plane put in area of the airport with not disabled toilets freezing cold. For over a hour. Special assistance suggesting me and my poor mum whos 79 years who has copd and dementia to go up in the lift walk along this corridor then another corridor to go to the toilet. No wheelchairs available and not even an offer from the special assistance man to find a wheelchair. Just excuses that it's nothing to do with him. Feel like we were an inconvenience to them.

Very bad signage on the exit from long stay car parks directs you through the drop off zone. This forces you to pay an extra fee - and because the signs there state a charge for drop off, it does not appear that you have to pay if you are merely exiting from the long stay car park. They then charge you £60 for 45 seconds of driving.

Rip off scam merchants!!!

Gatwick is so shi* 12 of us missed our flights because they "couldn't" let us in for bag check unless an authority came to the bag check entrance. There was no line up as well. Completely empty. To be fair we were running late due to multiple car accidents on our way to Gatwick. However, something like this shouldn't happen. We arrived 30 minutes before the gate closed, so more than enough time to make it to the gate. Absolutely unbelievable. Also DO NOT fly with Vueling. They couldn't even issue a refund - said they can't do anything

Some of the security staff are nasty pieces of work. I got through the bag check after wrongly being told to take off my shoes, along with my belt, coat and scarf. Only moments after getting through the body scanner, and trying to collect my belongings, a male member of staff starts shouting in my ear to "stop holding the queue up" and take my things. There were ZERO people standing behind me, and even if there was, my belongings were right at the end of the long conveyor belt and wouldn't have held anyone up. I didn't acknowledge the staff member, to which he kept repeatedly and aggressively shouting the same thing in my ear. I then told him that I'd only just managed to get through the body scanner and to stop shouting at me. To this he snapped "I thought you couldn't hear me" and made a sarcastic remark bidding me to enjoy my day.

Seeing what had happened, the guy's manager, who was watching me like a hawk and clearly has too much time on his hands, then approached me and started talking down to me in an equally vile and condescending manner. For what? The crime of me taking 10-15 seconds to collect my belongings from an empty queue, and telling an aggressive staff member to stop yelling abusively at customers?! The Gatwick airport security checks are clearly a dumping ground for ugly, inadequate little men who get a demented kick from bullying and intimidating customers. It's not the customers' fault these pathetic thugs have failed at life.

Gatwick Airport do not answer emails and do not help with issues regarding the autopay failing on the drop off which is run by their contractor NCP (national crap parking). But of course Gatwick are happy to have a cut of this scam. My conclusion is that Gatwick shouldn’t be given a second runway as they can’t run an airport with one runway. Will never fly from there again.

This whole place is just a money-making scam. The road signs for pick up send you through a car park ( nowhere near pick up point ) and then you are charged £7 for the pleasure of wasting time & petrol following road signs that are incorrect. AN ABSOLUTE SCAM