GC Motors Avis 

I requested a car that they agreed to find for me .
In a very short time period , they found a suitable car , agreed a price with me including a part ex value of old car and i had my new car !
Dealt with Neil who was very helpful and made the process very straightforward .
Even if GC motors don't have a car you want in stock , i would advise you to speak to them and they will source a car for you .

I've been looking at a new car for the past few months, I was after something very specific, I finally narrowed it down to 2, 1 with main dealer and 1 over at GC Motors, I got in touch with Rob, he was very pleasant, easy going and good with communication, he answered all my questions, there was a little room for negotiation and ultimately his charisma won the deal, I made payment for the vehicle and took a train down from London to collect the car, met Rob in person, had a good chat and drove my new car home. I'd like to thank Rob and hopefully hel get some acknowledgement from this review. If your looking for a new car I would highly recommend GC Motors.

First class team helped us buy our car in a very efficient manner, even though we were 188 miles away. From first contact with Matt it only took a week to trade-in and collect our new car. Laura was great with Admin and additional insurance options and Martin in Service was exceptional, with after care provision, allowing us to have an issue dealt with at a local garage, rather than travelling back to GC Motors.

As soon as I made an inquiry, I had a response. The communication from both Neil and Laura was fantastic. Even sent me extra videos etc. From start to finish it has been a pleasure to deal with such a professional company.

Fantastic customer service from Neil who made sure I was kept in the loop as we progressed.
Attention to detail truly is second to none.

Fantastic place to purchase quality cars!
Rob looked after us from the moment we arrived to driving off the forecourt.
Very knowledgeable and experienced with sound advice - over and above first class service!
They also have competitive after care with service and repairs.
We will be back when next ready to change our car …. Good excuse for a day out for the car service too !
Thank you for everything

Great services from Neil on the sales team , will come back again

Super easy to deal with no hassle Neil was super professional and a genuine guy

The worst car-buying experience I’ve ever had.

After agreeing to purchase a car from this dealer, everything went downhill fast.

Delivery disaster:

The car turned up after a 5-hour drive with a windscreen plastered in flies, seemed odd not one washer clean. When I cleaned it myself the next day, I found a large chip right in the centre of the driver’s view, was the driver trying to hide it. It also had badly mismatched paint and bad panel gaps and loose trim on the front bumper — clear signs it had been in a bump.

Broken promises & miscommunication:

I made it clear from the start I needed the car delivered, and paid a deposit on that basis. Then Pete stepped in saying they don’t do long-distance delivery — contradicting Justin who had just bragged about a delivery to Aberdeen. Complete internal misalignment.

Endless chasing on trade-in:

Despite my trade-in passing an Audi MOT and a specialist inspection with no advisories, they kept requesting unnecessary proof — including brake disc measurements. I sent micrometer readings and written confirmation from the specialist. I even offered to walk away as it became a bit of a farce, but was told they didn’t want to lose the deal. Other dealers were offering more for my car with none of the hassle. Communication was consistently reactive — I had to push for every response.

Potential Privacy breach & no accountability:

On the agreed deadline I gave them to confirm or cancel the deal, I was contacted by strangers on Facebook asking about the RS6 I was “selling” on a trade page! How did they get my details? When I raised it, the salesman gave me a speech about how they “underwrite” older vehicles — no apology or explanation for the potential breach. Ironically, one of those strangers offered me £2K more than they did. I should’ve walked away.

Condition of the car:

The car they sent had clear paint mismatch and misaligned panels and loose trim — even a basic walkaround would’ve revealed it. It’s bad! I was promised a call from Pete while the delivery driver was still present. It never came. The salesman later called back and said, “It is what it is.” Eventually, the driver receives a message ‘they will offer a bit of a refund’ — just lip service to leave. After that: silence. I’m now 3 weeks down the line. Photos of paint available on my lovepetrol insta page.

Lack of paperwork:

No service history, inspection checklist, or paperwork to back up their “checks.” Just a copied green keeper slip I had to ask the delivery driver for. For a nearly £50K car, that’s unacceptable. I’ve bought and sold cars long-distance before — this isn’t how it’s done.

Zero aftersales support:

I was repeatedly told the manager, Pete, would call. He never has. Meanwhile, my trade-in was on Autotrader within days for 25% more than they gave me. They’ve won both ends of the deal and couldn’t care less about aftercare.

Final word:

They might tell you “we sell hundreds of performance cars a month,” but customer care clearly ends once the payment clears. I’ve since found many similar reviews. Social media hasn’t allowed customer tags since 2020 — clearly trying to dodge visible backlash.

I deliberately didn’t chase them after delivery to see if they’d reach out about the refund. They didn’t. I chased them again days later — replies suddenly slowed compared to the sales process. We are 3 weeks down the line. I got an email saying ‘the day has run away from me’ but not a single attempt to call. Maybe he’ll find the time, since he’s had time to reply to Trustpilot reviews.

I contacted the DVLA a week later and they had not even been notified of any change of ownership. Again had to chase. It takes two minutes online. I’m assuming they were waiting for the 14-day return period to lapse.

Buy at your peril.

As written in previous review sales men where great love the car ….. after service has been very bad eight weeks in and still don’t have a resolve of my issue. From the head of the service department Don’t believe this is the site to do that. I am simply looking for purchases who have experience issues. Please record if you have not all ready done so !

Purchased 3 vehicles from GC over the years, always top notch cars and good service. thanks Neil.
Peter

Once again experience buying with GC motors was amazing. Thank you to Bailey for an amazing service and a smooth delivery of the car. Will be returning in the future.

Bought several cars from GC motors and it’s always a pleasure to deal with the team. Rob was first class to helping get the deal done and we couldn’t be happier with the car we have!

Rob an Laura made buying my new car a very pleasant experience, they were welcoming and attentive making the whole process smooth and stress free, A big thank you to you both

Rob angood and laura helped me through purchasing my new car, it took longer than expected (from my side) but they bared with me and helped and supported me through it all. Thanks to them 2 👍

This is the second car I’ve bought from here . I can recommend the quality of the cars sold and the after service are second to none . It was also a refreshing change to deal with a salesman that’s not full of the usual b/s

Neil senior sales executive was fantastic throughout the whole experience, he was focused and energetic but very honest and humble, made the deal easy and gave best px value for my car, excellent choice of vehicles and fantastic selection and service, would recommend and Laura was great at her Part on explaining products and services available, both amazing

Neil at GC helped me with my purchase and was always on hand to answer and questions or queries I had along the way. Very competitively priced but very good service to go with it!

Absolutely superb customer service,Neil abbey in particular went above and beyond to meet my every needs back and forth making sure I was kept in the loop of everything going off.
Would highly recommend these guys and will be buying from them again in the future

Just bought a audi rs3 off noah .excellent service .pleased with whole package .excellent part exchange price .highly recommend noah and his team .best regards john