We’ve visited Genesis Homes at Derwent Rise today and Leanne was so helpful she looked after us beautifully. She showed us around and had all the information we needed .
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We purchased two properties off this company in 2023 and have had nothing but defect after defect on both properties i.e. plumbing faults, door fitting faults, carpets fraying, leaking showers, floodi... Voir plus
Lou made our experience viewing the Seaton development very enjoyable! She showed us multiple homes that we were interested in so we could get a real feel for the place. She answered all our questions... Voir plus
L'entreprise a répondu
This was a nice way to meet a selection of new and soon-to-be new neighbours on this new housing development, especially in the early days while there are only a few homes that have completed. The cof... Voir plus
À propos de l'entreprise
- Lotissement
- aussi dans
- Constructeur de maisons personnalisées
- Constructeur immobilier
- Société de construction
Écrit par l'entreprise
At Genesis Homes, we are committed to creating exceptional living spaces that combine quality, craftsmanship, and innovative design. Our mission is to build homes that not only meet the highest standards of construction but also enhance the lives of those who live in them. We focus on blending traditional techniques with modern features to deliver homes that are both functional and stylish. With a commitment to sustainability, customer satisfaction, and long-term value, Genesis Homes is dedicated to shaping communities and building houses that give you that ‘I’m Home’ feeling.
Coordonnées de contact
Agricola House Cowper Road, Gilwilly Industrial Estate, CA11 9BN, Penrith, Royaume-Uni
- 01768 800878
- info@genesis-homes.co.uk
- www.genesis-homes.co.uk
4,4
Excellent
75 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Melanie has got you covered...
Initially my new home buying journey seemed very daunting but Mel has always been on hand to answer all of my questions no matter how daft they seemed to be. Mel has kept me up to date throughout the process and I couldn't be happier with her level of customer service!
16 avril 2026
Avis spontané
Réponse de Genesis Homes
Thank you so much for your lovely review!
We’re delighted to hear that Melanie has been able to make your home buying journey feel less daunting and more enjoyable. She takes great pride in being approachable and supportive, so it’s wonderful to know you felt comfortable asking questions and that she kept you well informed every step of the way.
Your kind words about her customer service will mean a lot to her. We’re so pleased you’ve had such a positive experience, and we’ll be here to support you right through to moving into your new home.
Wishing you all the best for this exciting next chapter!
Ask for Melanie!! 🏡
We recently purchased a new build home with Genesis Homes and had the pleasure of working with Melanie. From the first viewing to the final handover, Mel was absolutely phenomenal.
Buying a new home is daunting, but Mel helped make the process as smooth as possible! What sets Mel apart was her patience in answering our endless questions, and her proactive communication regarding timelines and site updates. Mel went above and beyond to ensure our customisation choices were executed.
If you are looking for a professional who genuinely cares about your home-buying experience, ask for Melanie!
27 mars 2026
Avis spontané
Réponse de Genesis Homes
Thank you so much for your fantastic review!
We’re absolutely delighted to hear about your experience with Melanie. Buying a new home can feel overwhelming, so it’s wonderful to know she was able to make the journey smooth, supportive, and enjoyable from your first viewing right through to handover.
Melanie truly embodies our “customer first” approach, and it’s great to hear how her patience, proactive communication, and attention to detail (especially when it came to your customisation choices) made such a positive difference. She takes real pride in going the extra mile, and your feedback reflects exactly what we strive for as a team.
Thank you again for your kind recommendation- it means a lot. We hope you have many happy years in your new home!
Mel from the lunefield rise development…
Mel from the lunefield rise development has been great to work with whilst purchasing my property. Always on had to take my calls and answer any questions I have.
10 avril 2026
Avis spontané
Réponse de Genesis Homes
Thank you for your kind words!
It’s great to hear that Mel has been such a reliable and supportive presence during your home buying journey at Lunesdale Rise. Being available, responsive, and ready to help with any questions, big or small, can make all the difference - so we’re really pleased this has been your experience.
We’ll be sure to pass your feedback on to Mel, she’ll really appreciate it. Wishing you all the best as you continue your journey into your new home!
Excellent service and first impressions
We called into the site office at Derwent Rise, Seaton without an appointment. This was no problem, the sales representative, Lou, was so accommodating. She was so welcoming and went above and beyond to help us. She listened well to our requirements and then arranged for us to view properties of interest. Lou answered all our questions and was very patient with us. We were so impressed with what we saw and with how we were dealt with. Just a matter of choosing the right plot now!
31 mars 2026
Avis spontané
Réponse de Genesis Homes
Thank you for your wonderful review!
We’re so pleased to hear about your positive first impressions at Derwent Rise, Seaton. It’s great to know that Lou made you feel so welcome and was able to accommodate your visit without an appointment - she’ll be delighted to hear your kind feedback.
Providing a friendly, attentive, and informative experience is something we really value, so it’s fantastic that Lou took the time to understand your requirements, guide you through the available homes, and answer all your questions with patience and care.
Best of luck choosing the perfect plot... such an exciting step!
If there’s anything more we can do to help, please don’t hesitate to get in touch.
LOUISE SEATON
I had an appointment with Louise recently to discuss a property i had seen online. The property i was interested in would not have been suitable for me however she showed me other options, two of which i am definately interested in. She was extremlely helpful, anwsered all my questions and i asked alot. Nothing was too much trouble. She made me feel as ease at quite a difficult time of my life and i left the appointment feeling postive. Thankyou Louise xx
10 mars 2026
Avis spontané
Réponse de Genesis Homes
Hi Amy,
Thank you so much for taking the time to share your experience.
We’re really pleased to hear that Lou was able to support you so thoughtfully during your appointment. Taking the time to understand your needs and guide you towards more suitable options is exactly the kind of care we aim to provide, so it’s wonderful to know she made such a positive impact.
It’s especially meaningful to hear that she helped you feel at ease and more positive during what sounds like a challenging time, that truly reflects the level of support we strive to offer every customer.
We’ll be sure to pass your kind words on to Lou. Wishing you all the very best as you consider your options, and please don’t hesitate to reach out if we can help further 💛
I was passing through Seaton
I was passing through Seaton, so thought id just drop in to the temporary office and get some information about the site etc. I never had an appointment booked in advance, but Lou was very welcoming and made time for me. She was very informative and helped me with my concerns. I came out feeling really pleased id called by. Thank you Lou, you are a star 🌟
4 février 2026
Avis spontané
Réponse de Genesis Homes
Hi Mary,
Thank you for taking the time to leave such a lovely review!
We’re so pleased you decided to stop by while passing through Seaton, and even more so that Lou was able to make you feel so welcome without an appointment. It’s great to hear she took the time to talk everything through with you, address your concerns, and ensure you left feeling informed and reassured.
We’ll be sure to pass on your kind words - Lou will be delighted to hear them. Thanks again for dropping in, and if you have any further questions, we’d be more than happy to help!
Fantastic experience
I have had a fantastic experience throughout my house purchase at Derwent Rise, with a special mention to Lou. She is incredibly friendly, approachable, and has made the whole process feel much less stressful. Communication is excellent — she responds quickly, keeps me well-informed with regular updates, and is always happy to answer any questions I have. Nothing ever feels like it’s too much trouble. Her helpfulness and professionalism really stands out, and I feel supported every step of the way. I would absolutely recommend to friends and family
20 février 2026
Avis spontané
Réponse de Genesis Homes
Hi Georgia
Thank you so much for your fantastic review!
We’re delighted to hear that your experience at Derwent Rise has been such a positive one, and that Lou has played such an important part in making your home buying journey feel smooth and less stressful. Her friendly and approachable nature, along with her commitment to clear and timely communication, is exactly what we aim to provide for every customer.
It’s wonderful to know you’ve felt supported every step of the way and that nothing has ever been too much trouble - Lou will be so pleased to read your kind words.
Thank you as well for your recommendation, it really does mean a lot. Wishing you all the very best in your new home!
Genesis Homes helps to make a difference!
Genesis Homes chose Sunbeams Music Trust as their Charity of the year in 2023 and raised significant funds to support Sunbeams Projects across the County of Cumbria. Sunbeams Projects help improve quality of life for children and adults with disabilities through the power of music. The Team at Genesis Homes gave so much time and energy to promoting the work of Sunbeams, fundraising and volunteering. We are delighted to continue to have Lesley who supports the charity by volunteering on her days off from her role as Employee Operations at Genesis Homes. Thank you Lesley and Team Genesis! Lesley you are a superstar!
18 février 2026
Avis spontané
Réponse de Genesis Homes
Hi Liesl
Thank you so much for your wonderful review and for sharing the incredible work of Sunbeams Music Trust.
We’re truly proud to have supported such a meaningful cause, and it’s fantastic to hear how the partnership has helped make a positive difference across Cumbria. The impact Sunbeams Projects have on improving quality of life through music is truly inspiring.
Your kind words about the team’s fundraising and volunteering efforts mean a great deal, and we’re especially pleased to hear Lesley continues to support the charity in her own time - she’ll be absolutely delighted to be recognised in this way. We think she's pretty great too!
It’s been a privilege to work alongside you, and we look forward to continuing our support. Thank you again for everything you and the team at Sunbeams do!
My experience over the last 15 years.
Since composing my review I have reviewed an email from Trustpulot asking for more information and verification that my review is based on my own experience before it can can reciwve a response. I have had my review and experience confirmed by their bare faced lack of accountability and precept of it's contents . They know DAMNED WELL that my review and it's contents are factual and blatantly demonstrable. All ANYONE has to do is look at the way GREEDY, IGNORANT, IRRESPONSIBLE money grabbing developers are DECIMATING GREEN BELT SITES WITH TOTAL DISREGARD to anything except their own selfish monetary ends. My experience ??? The "Olive Green View" development in Halton is a total oxymoron. I DID have a "Green View", with trees, sheep and cows sprawled for as far as the eye could see. Now all I've got is a great big carbuncle of a housing estate, a WHITE MONSTROSITY of a housing development, ffs, in my once beautiful, idyllic vista. Needless to say my "Forever" retirement bungalow is now up for sale. GREEN BELT LAND SHOULD NEVER BE BUILT ON !!! There are plenty of brown belt sites in the middle and edges of big towns and cities to bolt these new homes to. LEAVE GREEN BELT HAMLETS AND VILLAGES ALONE. Build these development at the end of the city dweller planning applications officers road. NOT MINE.
16 février 2026
Avis spontané
Réponse de Genesis Homes
Hi James,
Thank you for sharing your views.
We appreciate that new development can represent a significant change for people who have lived alongside previously undeveloped land for many years, and we understand that you are disappointed by the change to the outlook from your property.
Your review does not relate to the purchase of a Genesis home or our customer service, but rather to your objection to the principle and visual impact of the Olive Green View development.
The development has progressed through the appropriate planning process and we remain committed to delivering the homes and wider development in accordance with the permissions and requirements applying to the site, while seeking to be a considerate neighbour to the existing community.
The works on the development are now largely complete, subject to final road remedials and surfacing.
Genesis Homes
We would like to say a huge thank you…
We would like to say a huge thank you to Lou, John, and Steve for all their help and support. The house was explained clearly and in detail, and they took the time to make sure we fully understood everything, which we were very grateful for.
They were all incredibly welcoming, patient, and approachable, and nothing ever felt rushed or pressured. The whole experience was made easy and reassuring thanks to their professionalism and kindness. We truly appreciate the time and care they put into helping us.
6 février 2026
Avis spontané
Réponse de Genesis Homes
Thank you so much for your kind words - it really means a lot to the whole team.
We’re delighted to hear that Lou, John, and Steve were able to support you so well throughout your experience. Taking the time to explain everything clearly and ensuring you feel comfortable and informed is something we place great importance on, so it’s wonderful to know this came across.
It’s especially lovely to hear that you felt welcomed, at ease, and never under any pressure, that’s exactly the kind of experience we want every customer to have.
We’ll be sure to pass on your thanks to the team.
Wishing you all the very best, and please don’t hesitate to reach out if there’s anything further we can help with!
Penrith Chamber of Trade & Commerce…
The Penrith Chamber of Trade & Commerce would like to thank Genesis Homes for their commitment to a community engagement programme. We would particularly like to thank Lauren Allison, Head of Communities & Engagement for working out of hours and being an excellent judge for our Christmas Window Competition. We look forward to working with Genesis Homes to create another successful Stars of Business Awards in October. Thank you.
4 février 2026
Avis spontané
Réponse de Genesis Homes
Thank you so much for your kind message and for taking the time to share this.
We’re really pleased to hear your appreciation for our community engagement work and the partnership with the Penrith Chamber of Trade & Commerce. Supporting local initiatives and celebrating businesses in the area is something we’re genuinely passionate about, so it’s fantastic to be involved in projects like the Christmas Window Competition and the Stars of Business Awards.
Lauren will be especially pleased to hear your thanks, she puts a great deal of time and care into her work with the community, and your recognition of her efforts, including going above and beyond, means a lot.
We very much look forward to continuing to work together.
Customer services very helpful
Customer services have been as helpful as they can. Sometimes their contractors let them down a bit, but Genesis have put their all in to sort things out.
7 janvier 2026
Avis spontané
Réponse de Genesis Homes
Thank you for taking the time to leave your feedback.
We’re really pleased to hear that our customer service team has been helpful and supportive throughout your experience. We always aim to respond quickly and do everything we can to resolve any issues as smoothly as possible, so it’s good to know this has come through in your experience.
We’re sorry to hear there have been some challenges along the way, but we appreciate your recognition of the effort the team has made to put things right. Your feedback is valued and will be shared with the wider team as we continue working to improve every stage of the customer journey.
If there’s anything further we can help with, please don’t hesitate to get in touch.
Very good experience
Chloe was new to Genesis as she explained to me, but showed a great deal of knowledge and you wouldnt have known she was new. Very helpful and great to deal with! No pressure and very honest.
27 janvier 2026
Avis spontané
Réponse de Genesis Homes
Hi Adam
Thank you so much for taking the time to share your experience.
We’re really pleased to hear that Chloe made such a positive impression during your visit. Starting a new role can be a big step, so it’s fantastic to know her knowledge, honesty, and approachable manner stood out and helped make your experience a comfortable one.
We especially appreciate your comments about there being no pressure and clear, helpful communication, that’s exactly the kind of service we aim to provide.
We’ll be sure to pass your feedback on to Chloe, she’ll be delighted to hear it. Thanks again for your kind words!
Genesis
A friendly and professional team with lots of plans for the future which sound fantastic. Lauren is a pleasure to work with.
8 décembre 2025
Avis spontané
Réponse de Genesis Homes
Hi Cora
Thank you so much for your lovely feedback.
We’re really pleased to hear you’ve had such a positive experience with the team and are excited about the plans ahead. It’s great to know the vision for the future is coming across so well.
Lauren will be especially pleased to hear your kind words - she’ll be delighted to know she’s been a pleasure to work with.
We really appreciate you taking the time to share your thoughts, and we look forward to continuing to work with you.
I’ve met Lauren in her new role as head…
I’ve met Lauren in her new role as head of communities & engagement at networking events, and was very impressed with hers and Genesis Homes’ commitment to getting involved with local communities.
Their community engagement programme is inspiring, and it’s clear to see they’re passionate about supporting local initiatives, and making a positive difference in the local areas where they build.
23 janvier 2026
Avis spontané
Réponse de Genesis Homes
Hi Karen
Thank you so much for your thoughtful feedback.
We’re really pleased to hear your positive impressions from the networking events and that our community engagement work has resonated with you. Supporting local initiatives and building strong relationships within the communities where we work is something we’re genuinely passionate about, so it’s great to know this comes across.
Lauren will be especially pleased to hear your kind words about her new role - she’s committed to making a meaningful difference, and your recognition of that will mean a great deal.
Thank you again for taking the time to share your thoughts, and we look forward to continuing to build those community connections.
A wonderful team with big ambition
A wonderful team with big ambition, such a pleasure to work with
23 janvier 2026
Avis spontané
Réponse de Genesis Homes
Hi Hannah
Thank you so much for your kind words.
We’re really pleased to hear you’ve had such a positive experience working with the team. It’s great to know the ambition and drive you’ve seen in us has also translated into an enjoyable working relationship.
We truly appreciate you taking the time to share your feedback and look forward to continuing to work together.
Fantastic advice at the careers fayre…
Fantastic advice at the careers fayre from the ladies. Very knowledgeable and friendly
22 janvier 2026
Avis spontané
I have visited Genesis showhomes for…
I have visited Genesis showhomes for filming and they are immaculate and everything is such a high standard. Everyone i have communicated with is friendly easy to work with! 10/10 😊
10 décembre 2025
Avis spontané
Réponse de Genesis Homes
Jessica, thank you so much for your lovely kind words. Coming from someone like yourself who films the best of the best, we are delighted you think our product is 10/10 - we love our homes too!
Work experience project, Kendal
We recently engaged in a work experience project with Lauren and the team at Genesis Home. they created a bespoke work experience day for the students which was a huge success on all parts.
The students were inspired and went away feeling more prepared for their next steps in their careers.
12 novembre 2025
Avis spontané
Réponse de Genesis Homes
Lauren - thank you for sharing this lovely review. It was our absolute pleasure to support you with this work experience initiative. It was extremely worthwhile and we're so glad yourself and the students found it so beneficial.
Kate and the team at Genesis were so…
Kate and the team at Genesis were so helpful, friendly and professional. They helped us get amazing mortgage advice which allowed us to buy our house. They were then super easy to work with. Our house is beautiful and we’re really happy.
28 novembre 2025
Avis spontané
Réponse de Genesis Homes
This is music to our ears - we are so happy to hear you're enjoying your beautiful new home and found the process of buying with us so supportive and friendly.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.