We called into the site office at Derwent Rise, Seaton without an appointment. This was no problem, the sales representative, Lou, was so accommodating. She was so welcoming and went above and beyond... Voir plus
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We recently purchased a new build home with Genesis Homes and had the pleasure of working with Melanie. From the first viewing to the final handover, Mel was absolutely phenomenal. Buying a new home... Voir plus
L'entreprise a répondu
Initially my new home buying journey seemed very daunting but Mel has always been on hand to answer all of my questions no matter how daft they seemed to be. Mel has kept me up to date throughout the... Voir plus
L'entreprise a répondu
Avoid!!Dont fall for the image!! Customer service is non existent. As soon as you become a customer you are just another number to be ignored. A real shame that the effort which is put into... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At Genesis Homes, we are committed to creating exceptional living spaces that combine quality, craftsmanship, and innovative design. Our mission is to build homes that not only meet the highest standards of construction but also enhance the lives of those who live in them. We focus on blending traditional techniques with modern features to deliver homes that are both functional and stylish. With a commitment to sustainability, customer satisfaction, and long-term value, Genesis Homes is dedicated to shaping communities and building houses that give you that ‘I’m Home’ feeling.
Coordonnées de contact
Agricola House Cowper Road, Gilwilly Industrial Estate, CA11 9BN, Penrith, Royaume-Uni
- 01768 800878
- info@genesis-homes.co.uk
- www.genesis-homes.co.uk
3,9
Bien
57 avis
A répondu à 25 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Poor
Dont bother, cowboys, tell you anything, liars. Existing customer unfortunately.
2 avril 2026
Avis spontané
Melanie has been amazing at Bowland Fold.
Melanie has been amazing at helping us through our new build buying process. Before Melanie started at the development the previous sales person often gave incorrect information and advice when it came to our house choices and the process I just wish Melanie had started sooner as she is very knowledgeable, friendly and approachable. Whenever we have questions she always gets back to us right away, we get informed answers and are confident in what she says, if she needs to branch out to answer them she always keeps us updated. Melanie has really helped us get the move date we needed and has been great at chasing up the updates we needed we are confident that she is always on the other end of the phone to help and there hasn’t been a time we couldn’t get hold of her.
Our experience with buying a genesis home would have been much better if we had Melanie from the beginning as we did not have the opportunity to properly pick our choices in the house in relation to tiling and moving electrics etc… due to old sales teams. I know if we had Melanie during this part of the process we would have had a much better experience.
We are yet to move in but are looking forward to handing over the keys with Melanie.
17 avril 2026
Avis spontané
Réponse de Genesis Homes
Thank you so much for taking the time to share your experience, it really means a lot to us.
We’re absolutely delighted to hear how positive your journey has been with Melanie. She truly cares about supporting our customers every step of the way, and it’s wonderful to know that her knowledge, responsiveness, and dedication have helped give you confidence throughout the process. Ensuring you feel informed, supported, and able to reach us whenever needed is exactly the experience we aim to provide.
It’s especially great to hear that Melanie has been able to assist in securing your preferred move date and keeping you updated along the way, she’ll be thrilled to read your kind words.
We’re so excited for you as you approach your move-in day and hope everything goes smoothly with your new home. If there’s anything further you need in the meantime, please don’t hesitate to reach out - we’re always here to help.
Wishing you all the very best in your new home
Melanie has got you covered...
Initially my new home buying journey seemed very daunting but Mel has always been on hand to answer all of my questions no matter how daft they seemed to be. Mel has kept me up to date throughout the process and I couldn't be happier with her level of customer service!
16 avril 2026
Avis spontané
Réponse de Genesis Homes
Thank you so much for your lovely review!
We’re delighted to hear that Melanie has been able to make your home buying journey feel less daunting and more enjoyable. She takes great pride in being approachable and supportive, so it’s wonderful to know you felt comfortable asking questions and that she kept you well informed every step of the way.
Your kind words about her customer service will mean a lot to her. We’re so pleased you’ve had such a positive experience, and we’ll be here to support you right through to moving into your new home.
Wishing you all the best for this exciting next chapter!
Ask for Melanie!! 🏡
We recently purchased a new build home with Genesis Homes and had the pleasure of working with Melanie. From the first viewing to the final handover, Mel was absolutely phenomenal.
Buying a new home is daunting, but Mel helped make the process as smooth as possible! What sets Mel apart was her patience in answering our endless questions, and her proactive communication regarding timelines and site updates. Mel went above and beyond to ensure our customisation choices were executed.
If you are looking for a professional who genuinely cares about your home-buying experience, ask for Melanie!
27 mars 2026
Avis spontané
Réponse de Genesis Homes
Thank you so much for your fantastic review!
We’re absolutely delighted to hear about your experience with Melanie. Buying a new home can feel overwhelming, so it’s wonderful to know she was able to make the journey smooth, supportive, and enjoyable from your first viewing right through to handover.
Melanie truly embodies our “customer first” approach, and it’s great to hear how her patience, proactive communication, and attention to detail (especially when it came to your customisation choices) made such a positive difference. She takes real pride in going the extra mile, and your feedback reflects exactly what we strive for as a team.
Thank you again for your kind recommendation- it means a lot. We hope you have many happy years in your new home!
Mel from the lunefield rise development…
Mel from the lunefield rise development has been great to work with whilst purchasing my property. Always on had to take my calls and answer any questions I have.
10 avril 2026
Avis spontané
Réponse de Genesis Homes
Thank you for your kind words!
It’s great to hear that Mel has been such a reliable and supportive presence during your home buying journey at Lunesdale Rise. Being available, responsive, and ready to help with any questions, big or small, can make all the difference - so we’re really pleased this has been your experience.
We’ll be sure to pass your feedback on to Mel, she’ll really appreciate it. Wishing you all the best as you continue your journey into your new home!
Excellent service and first impressions
We called into the site office at Derwent Rise, Seaton without an appointment. This was no problem, the sales representative, Lou, was so accommodating. She was so welcoming and went above and beyond to help us. She listened well to our requirements and then arranged for us to view properties of interest. Lou answered all our questions and was very patient with us. We were so impressed with what we saw and with how we were dealt with. Just a matter of choosing the right plot now!
31 mars 2026
Avis spontané
Réponse de Genesis Homes
Thank you for your wonderful review!
We’re so pleased to hear about your positive first impressions at Derwent Rise, Seaton. It’s great to know that Lou made you feel so welcome and was able to accommodate your visit without an appointment - she’ll be delighted to hear your kind feedback.
Providing a friendly, attentive, and informative experience is something we really value, so it’s fantastic that Lou took the time to understand your requirements, guide you through the available homes, and answer all your questions with patience and care.
Best of luck choosing the perfect plot... such an exciting step!
If there’s anything more we can do to help, please don’t hesitate to get in touch.
LOUISE SEATON
I had an appointment with Louise recently to discuss a property i had seen online. The property i was interested in would not have been suitable for me however she showed me other options, two of which i am definately interested in. She was extremlely helpful, anwsered all my questions and i asked alot. Nothing was too much trouble. She made me feel as ease at quite a difficult time of my life and i left the appointment feeling postive. Thankyou Louise xx
10 mars 2026
Avis spontané
Réponse de Genesis Homes
Hi Amy,
Thank you so much for taking the time to share your experience.
We’re really pleased to hear that Lou was able to support you so thoughtfully during your appointment. Taking the time to understand your needs and guide you towards more suitable options is exactly the kind of care we aim to provide, so it’s wonderful to know she made such a positive impact.
It’s especially meaningful to hear that she helped you feel at ease and more positive during what sounds like a challenging time, that truly reflects the level of support we strive to offer every customer.
We’ll be sure to pass your kind words on to Lou. Wishing you all the very best as you consider your options, and please don’t hesitate to reach out if we can help further 💛
I was passing through Seaton
I was passing through Seaton, so thought id just drop in to the temporary office and get some information about the site etc. I never had an appointment booked in advance, but Lou was very welcoming and made time for me. She was very informative and helped me with my concerns. I came out feeling really pleased id called by. Thank you Lou, you are a star 🌟
4 février 2026
Avis spontané
Réponse de Genesis Homes
Hi Mary,
Thank you for taking the time to leave such a lovely review!
We’re so pleased you decided to stop by while passing through Seaton, and even more so that Lou was able to make you feel so welcome without an appointment. It’s great to hear she took the time to talk everything through with you, address your concerns, and ensure you left feeling informed and reassured.
We’ll be sure to pass on your kind words - Lou will be delighted to hear them. Thanks again for dropping in, and if you have any further questions, we’d be more than happy to help!
Fantastic experience
I have had a fantastic experience throughout my house purchase at Derwent Rise, with a special mention to Lou. She is incredibly friendly, approachable, and has made the whole process feel much less stressful. Communication is excellent — she responds quickly, keeps me well-informed with regular updates, and is always happy to answer any questions I have. Nothing ever feels like it’s too much trouble. Her helpfulness and professionalism really stands out, and I feel supported every step of the way. I would absolutely recommend to friends and family
20 février 2026
Avis spontané
Réponse de Genesis Homes
Hi Georgia
Thank you so much for your fantastic review!
We’re delighted to hear that your experience at Derwent Rise has been such a positive one, and that Lou has played such an important part in making your home buying journey feel smooth and less stressful. Her friendly and approachable nature, along with her commitment to clear and timely communication, is exactly what we aim to provide for every customer.
It’s wonderful to know you’ve felt supported every step of the way and that nothing has ever been too much trouble - Lou will be so pleased to read your kind words.
Thank you as well for your recommendation, it really does mean a lot. Wishing you all the very best in your new home!
Genesis Homes helps to make a difference!
Genesis Homes chose Sunbeams Music Trust as their Charity of the year in 2023 and raised significant funds to support Sunbeams Projects across the County of Cumbria. Sunbeams Projects help improve quality of life for children and adults with disabilities through the power of music. The Team at Genesis Homes gave so much time and energy to promoting the work of Sunbeams, fundraising and volunteering. We are delighted to continue to have Lesley who supports the charity by volunteering on her days off from her role as Employee Operations at Genesis Homes. Thank you Lesley and Team Genesis! Lesley you are a superstar!
18 février 2026
Avis spontané
Réponse de Genesis Homes
Hi Liesl
Thank you so much for your wonderful review and for sharing the incredible work of Sunbeams Music Trust.
We’re truly proud to have supported such a meaningful cause, and it’s fantastic to hear how the partnership has helped make a positive difference across Cumbria. The impact Sunbeams Projects have on improving quality of life through music is truly inspiring.
Your kind words about the team’s fundraising and volunteering efforts mean a great deal, and we’re especially pleased to hear Lesley continues to support the charity in her own time - she’ll be absolutely delighted to be recognised in this way. We think she's pretty great too!
It’s been a privilege to work alongside you, and we look forward to continuing our support. Thank you again for everything you and the team at Sunbeams do!
Avoid!!Dont fall for the image!!
Avoid!!Dont fall for the image!!
Customer service is non existent. As soon as you become a customer you are just another number to be ignored.
A real shame that the effort which is put into portraying the image of the company isnt carried into the actual service.
Take a real look at the reviews below, majority of these are not from real customer engagement, where money has been exchanged. Google reviews is mainly staff.
Awful company with shocking management. Do your research, better options out there.
3 novembre 2025
Avis spontané
It would be nice to speak to someone…
It would be nice to speak to someone about getting into our estate across the way from the new build in Carlisle !
Shambles and no one answers the phone
Let us get into the estate please
9 février 2026
Avis spontané
Réponse de Genesis Homes
Access arrangements and road closures are set by the highways authority, but we understand how frustrating this can be for residents. Our team is working to minimise disruption, and we’ve already been in contact regarding this, raising resident feedback with the relevant highways team. We’ll continue to keep the local community updated.
We would like to say a huge thank you…
We would like to say a huge thank you to Lou, John, and Steve for all their help and support. The house was explained clearly and in detail, and they took the time to make sure we fully understood everything, which we were very grateful for.
They were all incredibly welcoming, patient, and approachable, and nothing ever felt rushed or pressured. The whole experience was made easy and reassuring thanks to their professionalism and kindness. We truly appreciate the time and care they put into helping us.
6 février 2026
Avis spontané
Réponse de Genesis Homes
Thank you so much for your kind words - it really means a lot to the whole team.
We’re delighted to hear that Lou, John, and Steve were able to support you so well throughout your experience. Taking the time to explain everything clearly and ensuring you feel comfortable and informed is something we place great importance on, so it’s wonderful to know this came across.
It’s especially lovely to hear that you felt welcomed, at ease, and never under any pressure, that’s exactly the kind of experience we want every customer to have.
We’ll be sure to pass on your thanks to the team.
Wishing you all the very best, and please don’t hesitate to reach out if there’s anything further we can help with!
Penrith Chamber of Trade & Commerce…
The Penrith Chamber of Trade & Commerce would like to thank Genesis Homes for their commitment to a community engagement programme. We would particularly like to thank Lauren Allison, Head of Communities & Engagement for working out of hours and being an excellent judge for our Christmas Window Competition. We look forward to working with Genesis Homes to create another successful Stars of Business Awards in October. Thank you.
4 février 2026
Avis spontané
Réponse de Genesis Homes
Thank you so much for your kind message and for taking the time to share this.
We’re really pleased to hear your appreciation for our community engagement work and the partnership with the Penrith Chamber of Trade & Commerce. Supporting local initiatives and celebrating businesses in the area is something we’re genuinely passionate about, so it’s fantastic to be involved in projects like the Christmas Window Competition and the Stars of Business Awards.
Lauren will be especially pleased to hear your thanks, she puts a great deal of time and care into her work with the community, and your recognition of her efforts, including going above and beyond, means a lot.
We very much look forward to continuing to work together.
Customer services very helpful
Customer services have been as helpful as they can. Sometimes their contractors let them down a bit, but Genesis have put their all in to sort things out.
7 janvier 2026
Avis spontané
Réponse de Genesis Homes
Thank you for taking the time to leave your feedback.
We’re really pleased to hear that our customer service team has been helpful and supportive throughout your experience. We always aim to respond quickly and do everything we can to resolve any issues as smoothly as possible, so it’s good to know this has come through in your experience.
We’re sorry to hear there have been some challenges along the way, but we appreciate your recognition of the effort the team has made to put things right. Your feedback is valued and will be shared with the wider team as we continue working to improve every stage of the customer journey.
If there’s anything further we can help with, please don’t hesitate to get in touch.
Very good experience
Chloe was new to Genesis as she explained to me, but showed a great deal of knowledge and you wouldnt have known she was new. Very helpful and great to deal with! No pressure and very honest.
27 janvier 2026
Avis spontané
Réponse de Genesis Homes
Hi Adam
Thank you so much for taking the time to share your experience.
We’re really pleased to hear that Chloe made such a positive impression during your visit. Starting a new role can be a big step, so it’s fantastic to know her knowledge, honesty, and approachable manner stood out and helped make your experience a comfortable one.
We especially appreciate your comments about there being no pressure and clear, helpful communication, that’s exactly the kind of service we aim to provide.
We’ll be sure to pass your feedback on to Chloe, she’ll be delighted to hear it. Thanks again for your kind words!
Genesis
A friendly and professional team with lots of plans for the future which sound fantastic. Lauren is a pleasure to work with.
8 décembre 2025
Avis spontané
Réponse de Genesis Homes
Hi Cora
Thank you so much for your lovely feedback.
We’re really pleased to hear you’ve had such a positive experience with the team and are excited about the plans ahead. It’s great to know the vision for the future is coming across so well.
Lauren will be especially pleased to hear your kind words - she’ll be delighted to know she’s been a pleasure to work with.
We really appreciate you taking the time to share your thoughts, and we look forward to continuing to work with you.
I’ve met Lauren in her new role as head…
I’ve met Lauren in her new role as head of communities & engagement at networking events, and was very impressed with hers and Genesis Homes’ commitment to getting involved with local communities.
Their community engagement programme is inspiring, and it’s clear to see they’re passionate about supporting local initiatives, and making a positive difference in the local areas where they build.
23 janvier 2026
Avis spontané
Réponse de Genesis Homes
Hi Karen
Thank you so much for your thoughtful feedback.
We’re really pleased to hear your positive impressions from the networking events and that our community engagement work has resonated with you. Supporting local initiatives and building strong relationships within the communities where we work is something we’re genuinely passionate about, so it’s great to know this comes across.
Lauren will be especially pleased to hear your kind words about her new role - she’s committed to making a meaningful difference, and your recognition of that will mean a great deal.
Thank you again for taking the time to share your thoughts, and we look forward to continuing to build those community connections.
A wonderful team with big ambition
A wonderful team with big ambition, such a pleasure to work with
23 janvier 2026
Avis spontané
Réponse de Genesis Homes
Hi Hannah
Thank you so much for your kind words.
We’re really pleased to hear you’ve had such a positive experience working with the team. It’s great to know the ambition and drive you’ve seen in us has also translated into an enjoyable working relationship.
We truly appreciate you taking the time to share your feedback and look forward to continuing to work together.
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