Genie Splashbacks Avis 

224
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 2 sur 5 étoiles

Staff have been polite during experience But alot of stress along way Mistake their end meaning meaning delay in shipment if splash ack Delivered after kitchen finished Meaning kitchen unfinis... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

Placed order and had receipt 3rd December. 10 working days and No correspondence whatsoever. Even after leaving emailing asking for an update. Could you please update me on my order. #6391 Sorr... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Fantastic service, helpful knowledgable people who want to make sure your order is right. Order the low mod adhesive from them too. Pain to get elsewhere. Web site oredering doesn’t obviously point... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

When refurbishing my bathroom, I don’t want the usual drab and boring grp or tiled bath surround. Found Genie splashbacks in Portsmouth who were inspiring, very helpful and attentive. The end result i... Voir plus

À propos de l'entreprise

  1. Magasin de matériel de cuisine
  2. Architecte
  3. Rénovateur de salle de bains
  4. Magasin de meubles
  5. Service d'impression de photos
  6. Magasin d'impressions et de signalisation

Écrit par l'entreprise

Bespoke made to size scratch resistant acrylic and glass splashbacks, shower panels and wall coverings. Matt & Gloss finishes. NEW ANTI-MICROBIAL ACRYLICS. Clean, tough and modern. Made to your taste and specification. Cut-to-size. Providing our customers with bespoke solutions, flexibility and manufacturing excellence. - Scratch Resistant - Anti-Mould - Chemical Resistant - Anti-Microbial - -6mm Low Iron, Toughened Glass -5mm Premium Hardcoated Gloss (scratch resistant - anti-mould) -5mm Premium Hardcoated Matt (scratch resistant - anti-mould) -5mm Natural Crystal -3mm Natural Crystal -Solid Perspex (various thicknesses)


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

224 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,2

Tous les avis

(224)

0 avis reçus au cours des 12 derniers mois

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Noté 4 sur 5 étoiles

Beautiful, quality product

Beautiful, quality product.

Only criticism to be aware of is that it wasn't clear to us at the ordering stage that you have to leave 2mm either side of the panel for expansion, so we had to cut this off ourselves before installation.

It looks stunning though and we've had great feedback...

20 novembre 2018
Avis spontané
Noté 5 sur 5 étoiles

Super Quality

After original misunderstanding regarding requirements, everything was put right extremely quickly and we now have a lovely splashback with the design exactly as we wanted.

19 novembre 2018
Avis spontané
Noté 5 sur 5 étoiles

We had samples from another company and…

We had samples from another company and went with Genie because their quality was obviously far greater. The service from online order to receipt was as easy as you could wish for. As for the end product? Amazing quality and attention to detail with unbelievable value. Had I paid more I would still have been happy!! Happy to highly recommend them and will go back again. All the best Phil and Gem

16 novembre 2018
Avis spontané
Noté 5 sur 5 étoiles

Excellent service and price,emailed…

Excellent service and price,emailed Genie worried about useing a photo of our granddaughters on splash back,was in contact with Adrian and checked if any flaws he replied no problems,on that email we purchased splash back it took about 10days to arrive,on arrival it was packaged well on openning we were gob smacked, the quality was outstanding more than we expected couldnt stop looking at it,it is now on wall and looks amazing,thanks again to Genie Slashbacks on the price,communication,delivery and product.

6 novembre 2018
Avis spontané
Noté 4 sur 5 étoiles

Great online ordering tool

Great online ordering tool, great product and easy to fit. Good range of colours and finishes. 3m max. length meant we could order one piece with no joins.
Small niggles making this 4 instead of 5 star:
Free samples would have been nice, eg. 4 free then pay if you want more?
Would have liked an estimated delivery date when I ordered, rather than just waiting for a despatch email the day before delivery.
other than that, no problems!

11 octobre 2018
Avis spontané
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Réponse de Genie Splashbacks

Hi Samantha,

Thank you for taking the time to leave us a review. We are glad that you are happy with the process of order and the product.

Just a quick answer to your very good suggestions...

In regards to the samples. This is something that we have looked at before. However, due to all of the products being bespoke made and postage, it was not economical to do this. We did however reduce the samples to half price.

We do advise an estimated dispatch date of 10 - 15 working days on numerous pages of the website. This is due to the processes of manufacturing the bespoke panels to your requirements. As you can image with items like this, there are lots of quality control tests at different stages of manufacture. It is difficult to give you an exact dispatch date until the panels have passed all of QC. The last thing we want to do is give you a dispatch date for the panels to not pass our QC testing.

Some very good points raised and i hope i have gone some way to explaining the reasoning.

Kind Regards

Genie!

Noté 5 sur 5 étoiles

Excellent product.

7 octobre 2018
Avis spontané
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Réponse de Genie Splashbacks

Great, we are glad that you are happy with the product.

Thank you for taking the time to leave us a review.

Kind Regards

Genie!

Noté 5 sur 5 étoiles

Worth the wait for that wow moment .

Delivery took a little longer than expected ( i am only talking a few days) and communication was reactive rather than proactive( it was very prompt when i contacted them ) .

So why 5 stars , the panel is stunning , ordered a 2m long custom printed splash back for our kitchen and both the panel and the cut outs are mm perfect , and the quality of the printout exceeded all expectations and was a real wow moment when we unwrapped it ( arrived very well wrapped )

Prices are very competitive but the quality is unaffected (when cost checking with the competition a lot of the similar costing products are not scratch resistant or based in the uk so do check )

Would also recommend ordering some samples as I was sent a mix of scratch resistant and normal , in my tests both pan scourers or wire wool failed to mark the toughened sample ( has to resort to glass paper to get it to scratch) where the untreated marked under very light pressure with the wire wool (in nothing else i am a very through consumer )

Now wondering where else I can put the panels or may even get one printed to display on the wall

18 septembre 2018
Avis spontané
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Réponse de Genie Splashbacks

Hi Graham,

Firstly let me just say thank you for taking the time to leave us a review...and wow, what a review.

We are happy to hear that we exceeded your expectations.

Due to our panels becoming ever more popular, as well as the competitive prices and discounts that we offer, we have seen a large increase in orders. As all customer panels are bespoke to their requirements and made in house this has inevitably led to a slightly longer estimated lead time. We are working hard, and putting measures in place to ensure that this is kept to a minimum however.

We take on board your comment about communication, and this is something that we are continuously looking at. We have an automated email service. When your order is complete it sends out an email containing the courier tracking number. We only usually contact customers between the order date and the order complete email if there is a problem or a query with the order. We are looking at further developments that may be available so that a customer can track the progress of their order around our factory. This is proving difficult to master, and so we encourage customers that would like a progress report to contact us at any time.

We are glad that you are impressed with the quality of our panels. This is very important to us. Our core values include a quality product and quality customer service, without the high prices. Its nice to hear recognition of our hard work on those values from customers.

Our images are not limited to splashbacks. We can manufacture 'wall art' or pictures with some 'stand off' fixings. This can make a nice image focal point in any room.

Kind Regards

Genie!

Noté 5 sur 5 étoiles

Superb product

Superb product. Looks great and fits exactly right to our measurements. Would highly recommend and would definitely use again.

17 septembre 2018
Avis spontané
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Réponse de Genie Splashbacks

Thank you for leaving us a review Vicki.

As we work entirely from your measurements and drawings we understand how vital it is to you that we manufacture it correctly.

We ensure through various quality control measures that we are millimetre perfect so that your splashbacks can just slide into place - trouble free.

Kind Regards

Genie!

Noté 5 sur 5 étoiles

Great splash back very well packaged

Great splash back very well packaged - not installed yet but looks good in the box for now!!

14 septembre 2018
Avis spontané
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Réponse de Genie Splashbacks

Hi Hannah,

Thanks for the review. We appreciate the time you have taken to write it.

We are thrilled to hear that you are happy with your splashback - without it even being on the wall yet!

Kind Regards

Genie!

Noté 5 sur 5 étoiles

Turquoise kitchen splashback

Everything was exactly as it was supposed to be. The ordering was easy and how to measure explained well on the site.

11 septembre 2018
Avis spontané
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Réponse de Genie Splashbacks

Hello Debs,

Thank you for the time you have taken to leave us a review. We really do appreciate it.

We are happy to hear that you found the whole process of working with Genie Splashbacks an easy one, and that our measuring guide on the website was helpful to you.

Kind Regards

Genie!

Noté 5 sur 5 étoiles

Brilliant service & product from Genie

We chose the glass look acrylic hard coated gloss finish eggshell blue & it looks fantastic
The product is excellent, the cut outs for sockets are really neat & no sharp edges & the edges of the panels are smooth also which makes them easy to handle
The customer service was excellent very helpful people, they even contacted me to double check one of my measurements ( just as well I’d made a mistake ) other companies would have just made them to my spec
Would definitely recommend Genie to anybody who’s is looking for a quality product

8 septembre 2018
Avis spontané
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Réponse de Genie Splashbacks

Hi Geoff,

Thank you for taking the time to leave us a review. We appreciate that time is precious.

We always enjoy hearing about customers experiences when using Genie for their projects. We are thrilled to hear that you are not only happy with the products you received from us, but also the customer service. This is very important to us.

Kind Regards

Genie!

Noté 5 sur 5 étoiles

Superb product

Excellent product, made exactly as ordered and provided very helpful advice when needed. Highly recommended.

5 septembre 2018
Avis spontané
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Réponse de Genie Splashbacks

Hi Peter,

Thank you for leaving us a review.

We are happy to hear that you are please with all we had to offer.

Kind Regards

Genie!

Noté 5 sur 5 étoiles

I haven't bought my splashbacks yet

I haven't bought my splashbacks yet, but I certainly intend to! The samples I received look really nice - it's just deciding which colour at the moment! The customer service guy I spoke to was very helpful.
Just going to measure up now using the templates which you can download which seem to be very helpful.

2 septembre 2018
Avis spontané
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Réponse de Genie Splashbacks

Thank you for taking the time to leave a review.

With the standard range of colours we manufacture picking one out is never easy...don't forget, we can colour match too!

Kind Regards

Genie!

Noté 5 sur 5 étoiles

Splashbacks from a helpful company

Recommended retailer for splashbacks who were helpful via phone and email with my queries. I ordered acrylic pieces and 1 glass to go behind a gas hob. The fitting could have been better but that was down to my builders so I would recommend someone who has fitted splashbacks before - Genie quality is good.

29 août 2018
Avis spontané
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Réponse de Genie Splashbacks

Hi Daljit,

Thank you for taking the time to leave a review.

It is always nice to hear we satisfied a customers expectations.

Kind Regards

Genie!

Noté 5 sur 5 étoiles

Just finished fitting crystal white…

Just finished fitting crystal white hard coated acrylic kitchen splash backs & glass panel for hob, they look great, excellent product & service, packaging superb.

20 août 2018
Avis spontané
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Réponse de Genie Splashbacks

David,

Thank you for leaving us a review.

We spend a lot of time and effort on our products, packaging and service, and so it is always nice to hear the recognition for that.

Kind Regards

Genie!

Noté 5 sur 5 étoiles

This splashback behind the hob is great…

This splashback behind the hob is great quality and was easy to fit. Delivery was as expected. Really happy with it, it finished off our kitchen revamp.

10 août 2018
Avis spontané
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Réponse de Genie Splashbacks

Hi Kim,

Thank you for taking the time to leave a review, it really does help potential customers to see what they can expect from Genie.

We are glad that you are happy with the service you received from us.

Kind Regards

Genie!

Noté 5 sur 5 étoiles

Beautiful glass

Beautiful glass , brilliant after service staff can’t do enough to help . I recommend Genie 100% thanx

3 août 2018
Avis spontané
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Réponse de Genie Splashbacks

Hi Lynda,

We appreciative you taking the time to leave a review, and thank you for your kind words. We are happy to hear that you love your new glass splashback, but also that our service matched our product.

Kind Regards

Genie!

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