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Cristina was great! I had a few quick questions about my emails, and she answered everything clearly and professionally. She was very fast, knowledgeable, and made the whole process easy i really appreciate he excellent customer service and would definitely recommend their services.

DearDoc's support is exceptionally outstanding. I don't think I've experienced customer support and response as quickly as they do and always knowledgeable and gets solved right away without hours and days of back-and-forth. Cristina took care of my request today smoothly and without any hiccups at all. Thanks for the professionalism and timely solution.

It was quick

Very helpful answer all of my questions in a timely manner.

Camille responded immediately and efficiently. Thank you for your speedy help!

Alberto was super helpful! He made sure everything got squared away, very efficient and kind.

The customer service at DearDoc has been outstanding. Every interaction has been professional, responsive, and genuinely helpful. Their team takes the time to answer questions, resolve issues quickly, and make sure everything is handled smoothly. It's refreshing to work with a company that values its clients and provides such reliable support. Highly recommend DearDoc to anyone looking for excellent service and a team that's easy to work with.

Very happy with the option to send bulk requests through our dear doc platform and Alberto was on it immediately. We used this option for closing July 4 and now for office vacation. Very professional, great communication and service.

Great costumer services! Explained everything thoroughly & solved our problems

We needed something adjusted and they were quick to respond and make the change!

Pablo has been very helpful and clear so far - as for the effectiveness of the call and our requested changes, that remains to be seen. I am definitely not in a place to give Dear Doc more than 2-3 stars yet. Time will tell. We've had a rough start. The staff we have worked with have all tried to be helpful.

DO NOT USE THIS SERVICE! We signed up with them based on a written guarantee that they would help our business secure 20 reviews within 60 days. They completely failed to hold up their end of the bargain. When I tried to cancel, they became incredibly difficult and rude. Specifically, a representative who will remain unamed was highly argumentative and disrespectful.

From the start, the sales process was an extreme, high-pressure tactic. They refused to let me off the phone to discuss the details with my business partners, insisting on waiting on hold instead. We were stuck on the phone with the sales representative for over three hours. We did look at the negative reviews beforehand, and we truly should have listened to them in the first place. Avoid this company!!!!!!!

I called DearDoc customer support today with concerns about whether a request for payment was legitimate because the ACH transfer I originally set up to make a payment did not go through. Cristina Tapia from DearDoc customer support called me back nearly immediately to reassure me that the request was legitimate, and she even connected me via phone with the original representative who requested the payment. The end result was that I felt well supported, and my concerns were treated with professionalism and understanding. I am very happy with my interaction with Cristina.

Tyler was very helpful and is a great rep for the company. Very thorough and professional

Audrey P. was a great help. She was quick with response time, was attentive and helped me out with getting in touch with a specialist. I really appreciate all of her guidance and help.

DearDoc made the entire process fast, smooth, and incredibly easy. Everything was straightforward, and the experience was seamless from start to finish. I really appreciated how simple and efficient it was. Highly recommend DearDoc to anyone.