Gifts for Geeks Avis 

574
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Such a great experience from start to finish. Fab communication (with Dustin), dispatch and delivery time - Items also packaged with care, thank you so much! Just placed another order for my daughter'... Voir plus

Noté 5 sur 5 étoiles

I recently searched everywhere for an Ascended Heroes ETB for my son and couldn't find one for a reasonable price , I eventually found Gift For Geeks who had one left and hadn't inflated the price so... Voir plus

Noté 5 sur 5 étoiles

I was a little apprehensive as I was ordering Magic the Gathering cards. I had tried other retailers who having taken my money decided that the items were Out of Stock . I needen’t have worried. I p... Voir plus

Noté 5 sur 5 étoiles

Really good experience with Gifts for Geeks. First time customer and the whole process was minimal stress, order was dispatched swiftly and incredibly well packaged. Would highly recommend, great valu... Voir plus

À propos de l'entreprise

  1. Magasin de jeux

Écrit par l'entreprise

The UK's independent specialist for wargaming, Trading Card Games (TCGs), and hobby supplies since 2007. We stock the full range of cheap Warhammer, Pokémon TCG, and Magic: The Gathering (MTG) sealed products. Get great prices on miniatures, paints (Vallejo, Army Painter, Colour Forge), figure cases (Tabletop Tyrant), and games from Hordes, Warmachine, Mantic, and Fantasy Flight. Fast UK shipping and a friendly retail store. Buy cheap TCG products and gaming gear from a trusted independent retailer!


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

574 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 60 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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4,5

Tous les avis

(574)

57 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

Damaged product, well remedied.

I ordered a box of warhammer, which arrived on time, however there was no confirmation the product had been dispatched so after 6 days I sent an email, which has still not been replied to.
The main issue is the product I received is damaged with some of the plastic warped.
Good price, quick despite the holidays but no communication and damaged goods.

Update: I have received a speedy response after a delay following up on my part. Gifts for geeks have agreed to replace the damaged parts with as little hassle as possible.

31 décembre 2024
Avis spontané
Logo de Gifts for Geeks

Réponse de Gifts for Geeks

Hello, sorry to see this. Please can you email us at giftsforgeek@gmail.com with the details?

I've checked the email history and we sent the following email to you;

"Hello,

Apologies, it arrived squashed. I'll take this up with Royal Mail.

I've attached a return label.

You can arrange a free collection via the Royal Mail website.

Once it has returned, we can exchange the item or send a full refund.

Regards,

Dustin "

If you didn't the above please email me at giftsforgeeks@gmail.com with your order number and an image of the issue. We have not received your previous correspondence.

Noté 1 sur 5 étoiles

Worst Customer service i have ever delt with

This is the worst customer service i have ever dealt with. I have been emailing them for over 6 months. I entered the incorrect delivery address on the 25th of July. It took 6 weeks for them to reply to tell me what the issue was as it was not delivered (9th sept) despite me sending multiple emails. I paid extra postage to have it delivered to the correct address on that date. 7 emails later it had still not arrived and they agreed to pay the refund on the 19th Nov. Another 7 emails after this and they have agreed to refund postage as i never received the item. The amount of time i have wasted is truly shocking and the main reason for writing this review. I have shown the dates of our emails to highlight how poor they have truly been in replying. Ultimately you should NEVER BUY IF OUTSIDE OF THE UK

25TH July – ordered
30th July - order dispatched
15th Aug – emailed company as not delivered yet
15th Aug – Company replied with just tracking address
15th Aug- I Replied immediately saying there is an issue – No reply
2nd Sept – I emailed as order still not delivered yet. Looking for refund or new order to be shipped
9th sept – Company emailed asking would I like it to be reshipped as I had put in the wrong delivery address (UK instead of ireland).
9th sept – I emailed agreeing. Paid via paypall

23rd Oct – emailed as still not received item. Asked for a refund
23rd Oct – Company replied with tracking info.
23rd Oct – I replied stating it has not arrived as per tracking.
31ST oct – email sent asking for refund – No reply
7th Nov – Emailed again asking for refund – No reply
14th Nov – emailed again asking for refund – No reply
18th nov – email sent asking for a refund
19th Nov – Company emailed apologizing and will give refund
26th Nov – I emailed wanting full refund as postage refund not included – No reply

2nd Dec- another email sent asking for postage refund – No reply
3rd Dec – Another email sent – No reply
9th Dec – Company replied apologizing, asking for address
9th Dec -I Replied to email with information immediately – No reply
13th Dec- I sent another email as no response from him.
17th Dec- Company replied stating he will refund postage.

Hope this helps.

17 décembre 2024
Avis spontané
Logo de Gifts for Geeks

Réponse de Gifts for Geeks

The customer placed an order, and we shipped it to the address given.

Sadly, the customer gave the incorrect address, and Royal Mail returned the item. This is a 2-4 week process, which is out of our control.

We then shipped the item to the correct address, but it was not claimed by the customer, and it got stuck in customs. This takes another 4-8 weeks. Once again out of our control.

When the item was eventually returned to us, a full refund was issued, minus the first postage costs, as this was a customer mistake.

Noté 1 sur 5 étoiles

I ordered 2 weeks ago and still haven't…

I ordered 2 weeks ago and still haven't received anything. I sent a message via the form, by email and I received no response. I tried to call but the number doesn't work...

24 novembre 2024
Logo de Gifts for Geeks

Réponse de Gifts for Geeks

Sorry for the delay. International deliveries can be slow. Royal Mail and Le Poste should have been emailing you updates. I can see your order was delivered 9/12/24.

Noté 2 sur 5 étoiles

Don’t bother paying extra for delivery

The website states that the cut off for next day delivery is 12pm. I ordered courier delivery at around 11:40am, thinking this would mean I would get next day delivery. 24 hours later my order hadn’t even been dispatched, and when I called and spoke to customer service almost 8 hours after that, I was told my order was packed and ready to go, and would be with me “in the next few days”. So there was no point paying for courier delivery… I’m giving two stars rather than one because they did refund the delivery cost, but still. Not a great experience, not to mention I was asked to give a review before I’ve even received my item… Despite the email coming more than 24 hours after I ordered next day delivery.

20 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Excellent

I was unsure about using a different website for paints but this company was excellent delivery was on time and the price for the paints were amazing compared to the normally cheaper places like Amazon will be using again for all paints and terrains

5 novembre 2024
Noté 1 sur 5 étoiles

Sent me wrong product

Sent me wrong product. Sent it back with promise of replacement with correct product. Still no sign of it. Three weeks plus since original order made.

5 octobre 2024
Logo de Gifts for Geeks

Réponse de Gifts for Geeks

The order was returned by the customer and refunded.

Noté 5 sur 5 étoiles

10/10, will return to re-order!

Item was as described, perfect for my needs. The team dispatched my order very quickly and I had no issues with delivery - in fact, it arrived much earlier than expected. Thanks very much!

7 juillet 2024
Noté 1 sur 5 étoiles

Bad experience

I'm a regular customer and I didn't hesitate to promote your site to my friends. In principle, Gift for geeks allows you to order warhammers at a reduced price.
Unfortunately, my last order was a disaster. First of all, I had a lot of trouble finalising my purchase (for some as yet unknown reason). Moreover, I was unpleasantly surprised to have to pay a hefty customs fee. I would recommend warhammers players to go to other sites, I don't think I would recommend Gift for Geeks again.

28 mai 2024
Logo de Gifts for Geeks

Réponse de Gifts for Geeks

Please note that all orders leaving the UK have UK sales tax removed. VAT is 20%. This reduction usually covers most, if not all, the import duties.

Any order entering the EU from the UK should have a customs fee. This is entirely out of our control.

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