Always love the products, great quality and look great. Only reason for 4 stars was due to delivery issues. Which is a third party but would expect a high end brand to use a more trust worthy deli... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
No issues with the website/purchasing/delivery. The actually products, however, were quite disappointing. Flat packed pieces were packaged well, but the MDF has an extremely thin layer of paint. As... Voir plus
Wake up everyone - beautifully made, very reasonably priced toys that will bring joy for many years to come. £15 for a gorgeous breakfast set complete with a toaster that pops up - absolute bargain... Voir plus
L'entreprise a répondu
My daughter wanted to order something however she lives in the highlands so instead of £3.95 cost for delivery, the delivery jumps to £40!!! We have had to have the items delivered to my house in the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles pour enfants
- Magasin de puériculture
- Magasin de lits
- Foyer pour enfants
- Magasin de jouets pour enfants
- Magasin de design et de décor intérieur
Écrit par l'entreprise
Great Little Trading Company (GLTC) is an award-winning, British business founded by two parents in 1996 to provide genuinely useful products which young families really need. Here at GLTC we design and produce a unique collection of high-quality wooden toys, furniture, and storage ideas for families. Our aim is to help parents create happy, comfortable homes for their children, and to help children learn and blossom through fun, imaginative play. We rigorously test everything we design for safe use by children and we only sell what is beautiful, purposeful, and long-lasting. Check out our full product range at gltc.co.uk
Coordonnées de contact
32a Albion Street, WF10 1EN, Castleford, Royaume-Uni
- info@greatlittletrading.co.uk
- www.gltc.co.uk
3,9
Bien
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 71 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Sally went above and beyond for us (and…
Sally went above and beyond for us (and we're also very happy with their products). Thank you!
12 novembre 2025
Avis spontané
Réponse de Great Little Trading Co.
Thank you so much for taking the time to send this feedback in, it's so lovely to read. Best wishes Lisa
Please get in touch
Please get in touch. No telephone number to contact you re goods sent that are damaged. I paid for premium quality so am very upset that I can’t speak to someone on the phone to sort out this matter. I’ve emailed but not confident I will hear in time to get a replacement for my daughter’s birthday.
Had to arrange someone to build for me and I can’t dismantle it myself so I need someone to get in touch to sort out the replacement pieces. 3 are damaged. I paid £220 via Habitat/Argos for a desk.
11 novembre 2025
Avis spontané
Réponse de Great Little Trading Co.
I am so sorry to hear you have had problems with your delivery arriving damaged, this is below expectations from GLTC. As your order was via another website we aren't able to identify your order without an order ID and delivery address. If you haven't provided these on the email to customer care can I request you email this information in please (I am afraid I can't identify you from your Trustpilot handle) . Then a member of the team will pick this up accordingly. Best wishes Lisa
Professional and Helpful Customer Care
I reached out to GLTC as Aspace, the original manufacturer of a bunk bed I purchased, went into administration and was no longer fulfilling its product guarantee. At first, I was informed that GLTC had not assumed responsibility for previous Aspace warranties. However, after further communication, the Customer Care Manager kindly arranged for replacement slats to be sent to me as a goodwill gesture.
While the process was initially frustrating, I truly appreciated the resolution and the professionalism shown in the end. The Manager was responsive, courteous, and I am grateful for her support in resolving the issue.
29 septembre 2025
Réponse de Great Little Trading Co.
Thank you so much for taking the time to leave this feedback, we're grateful. We also are happy that the issue was able to be resolved. Best wishes
Lisa
Really pleasant experience
This is my first experience with The Great Little Trading Company. I asked them for help sourcing a furniture part. Despite the fact that I hadn’t even bought the piece of furniture myself, they responded quickly and very professionally and in such a friendly manner. Sally, in particular, found which piece it was and immediately sent me a replacement. I couldn’t have asked for a better service. Danielle also checked that I had received everything I needed. If only all services were as efficient and friendly as this one, life would be so much easier and more pleasant. Thank you.
20 octobre 2025
Avis spontané
Réponse de Great Little Trading Co.
Thank you so much for taking the time to provide this feedback, we always aim to resolve your issues swiftly and efficiently so we are delighted to hear this. Best wishes Lisa
Marshmallow play kitchen damaged and poor quality
We ordered the Marshmallow play kitchen for my daughter's 2nd birthday. Time was limited beforehand so my husband only got around to building it the night before her birthday. When he erected it, the wooden counter top was damaged and broken and at risk of causing splinters, towel rail was missing, the magnet for the washing machine didnt hold the door shut and some of the screws didnt bit. It was a shame as such a lovely kitchen. We had a prompt response from GLTC when we emailed them and they issued a full refund to us, just disappointed as it was our first time ordering from GLTC and not to have a kitchen for our daughters birthday.
12 octobre 2025
Avis spontané
Réponse de Great Little Trading Co.
We're so sorry to hear that your kitchen arrived damaged, this must have been a huge disappointment the night before your daughters birthday. It's very rare for one of our products to arrive in this state and I am pleased to see your issue is resolved and a refund issued. Best wishes Lisa
Terrible customer service, avoid!
After returning my order in May and receiving no refund after multiple emails and months of waiting, it took raising a dispute with American Express to get my money back.
When they ask you to send them (another) email on these reviews, they just ignore those too. And they already had my order number as part of the initial review so why do you need another email?
Avoid this company and if you do want to purchase something, use a credit card so you’re protected.
23 avril 2025
Avis spontané
Réponse de Great Little Trading Co.
I am so sorry to read that you have had problems with your refund. I can't see an order number on this review, has this been resolved now or do you still need help? Best wishes Lisa
Extremely helpful customer service
Sally has been so helpful in helping me with furniture instructions for my bunkbeds. She was quick to reply and extremely detailed in her response. Very helpful - 10 out of 10.
14 octobre 2025
Avis spontané
Réponse de Great Little Trading Co.
Thank you so much for the wonderful feedback this is lovely to read.
Exceptional customer care
I have purchased numerous things from this company over the last few months.
Recently I purchased their Toddler Tower. I made an incorrect order re colour so ended up making duplicate purchases.
Sally, from the GLTC customer care team, was sensational. A refund was made immediately upon it being brought to her attention.
Quick, helpful and very kind. I wish more businesses provided this level of customer care.
Thank you Sally x
13 octobre 2025
Avis spontané
Réponse de Great Little Trading Co.
Thank you so much for the wonderful feedback and we will make sure we pass on the feedback to Sally. Best wishes Lisa
Perfect
I ordered the fox savings bank as a gift for my little grandson...it was delivered 2 days later, perfectly packed to protect it in transit. The fox savings bank is absolutely perfect....beautifully made and exceptional quality...
10 octobre 2025
Avis spontané
Réponse de Great Little Trading Co.
Thank you so much for the wonderful review, we are so pleased to read this.
Very poor customer service
This is an expensive brand which is fine if the quality is of an high standard but that has not been the case. Our shelving unit arrived faulty I immediately requested a replacement which they told me would take ten days. At which I responded I will have a refund instead. They said they had already sent a replacement, strange took 7 days to arrive. I still requested the refund. Another 7 days later the delivery company XPD who had confirmed they were collected at the last minute after my husband took the afternoon off work to be home, changed their mind and said it was too far to collect. Then I had to arrange another collection which was not for another 6 days. I am now stuck with two faulty units and no refund after a total of almost 3 weeks!
6 octobre 2025
Avis spontané
Réponse de Great Little Trading Co.
Hi Tanya
Thank you for taking the time to share your experience, and I’m truly sorry to hear about the issues you've faced.
We completely understand your frustration—especially when expectations around quality and service haven’t been met. It’s disappointing to hear that not only did your shelving unit arrive faulty, but the replacement process added further inconvenience and delays. That’s certainly not the standard we aim to uphold.
We’re currently reviewing what went wrong in your case, including the courier’s handling of the collection, to ensure this doesn’t happen again. In the meantime, I want to personally assure you that we’re committed to resolving this for you as quickly as possible.
I can see you have received your refund but should you need any further assistance please reach out to our customer support team directly so we can prioritise this for you.
Kind regards
GLTC
Absolutely terrible
Absolutely terrible. My product came with a missing piece so I was not able to build it. Wrote to customer service 1 week ago with pictures and still have not heard back!
22 septembre 2025
Avis spontané
Réponse de Great Little Trading Co.
Hi Giulia
I'm truly sorry to hear about your experience and the inconvenience caused by the missing piece in your order. This is absolutely not the level of service we aim to provide.
I have checked our inbox and I am unable to locate any correspondence from you using your order number or email address linked to your order or your full name.
Please email us again at info@greatlittletrading.co.uk with your order number so we can ensure this gets sorted immediately.
Kind regards
GLTC
No refund issue upon return
Order was received but the item was not as expected, so we returned it. However, we have received no confirmation that the return was received and no refund has been issued. I am extremely disappointed with this company — despite repeated attempts to follow up, we have had no response for months. £70 is a significant amount of money to lose, and this experience has been very frustrating and unacceptable! Seems like I'm not the only one with this experience from other reviewers!
12 juin 2025
Avis spontané
Réponse de Great Little Trading Co.
Subject: Assistance with Your Enquiry
Thank you for reaching out to us. We recently requested your assistance in confirming your identity to better assist you with your enquiry.
I sincerely apologise for the difficulties you have encountered and the frustration it has caused. This does not reflect the standard of service we strive to uphold, and I fully understand how disheartening it can be to feel overlooked, particularly in matters concerning a refund.
We appreciate your patience and understanding during this time. To expedite the resolution of your issue, I kindly request that you email us at info@greatlittletrading.co.uk with your order number and return tracking information. We will prioritise your case and ensure your refund is processed promptly.
Thank you for bringing this matter to our attention. We are dedicated to resolving your concerns and enhancing our service in the future.
Best regards,
GLTC
Super company quality products and sent…
Super company quality products and sent us replacement parts when we lost them!
22 septembre 2025
Avis spontané
Réponse de Great Little Trading Co.
Hi Jonathan
Thank you so much for your kind words! We're thrilled to hear you’re happy with the quality of our products and service. It’s always our goal to go the extra mile for our customers, so we’re glad we could help with the replacement parts.
If you ever need anything else, we’re just a message away!
Warm regards,
GLTC
Réponse de Great Little Trading Co.
Hi Rachel
Thank you so much for your wonderful feedback!
We’re delighted to hear that you found us great to deal with, appreciated the fast delivery, and found the item easy to build. It’s fantastic to know it looks lovely in your space too. If you need anything else or have any questions in the future, please don’t hesitate to reach out.
Thanks again for choosing us!
Kind regards
GLTC
Grear customer service
Package arrived beautifully packed and very quickly. There was good communication and the 20% discount was great. Sure my granddaughter will live it
11 septembre 2025
Réponse de Great Little Trading Co.
Hi Susan
Thank you so much for your lovely review!
We're thrilled to hear your package arrived quickly and beautifully packed — we always aim to make every delivery feel special. We're also glad the 20% discount was a nice bonus! We hope your granddaughter absolutely loves her gift. If there's anything else we can help with, don't hesitate to reach out.
Kind regards
GLTC
Delivery of items are really slow
Delivery of items are really slow. Part of my delivery was thrown over the fence and part delivery booked for a Sunday when the site is closed. Takes another 3 weeks for delivery to be rebooked if you miss the slot. Almost over a month delivery times! Unable to contact them only by email, so very slow response.
1 septembre 2025
Réponse de Great Little Trading Co.
Dear Jane,
Thank you for your review
I’ve reviewed the details of your order and can confirm that the item you purchased has a lead time of up to 4 weeks, as advised at the time of ordering.
Your order was placed on 30th August, which means delivery is expected to be made by 29th September to remain within the stated timeframe.
I also noted that a delivery date of 14th September was offered but declined. Since then, the delivery address has been changed twice. While I understand these changes were made in an effort to expedite delivery, frequent address updates can unfortunately cause delays rather than speed up the process.
Regarding your communications with our Customer Service team, I’ve reviewed the correspondence and can confirm that all messages were responded to within 12 hours, well within our advised 48-hour response window outlined in our auto-reply.
Our team has made every effort to assist you, and while I appreciate your concerns, we are still operating within the expected lead time. Therefore, at this stage, your query does not meet the criteria for escalation as a formal complaint.
Please let me know if you have any further questions or if there’s anything else we can do to support you.
Kind regards
GLTC
Absolutely gorgeous items
Absolutely gorgeous items. Ordered the teas art and post office for my granddaughters birthday. They are lovely and well made. Only downside was one saucer was missing from the tea set bit really doesn’t take away from the quality of the items. I have since ordered more for her Christmas presenrs. Recommended
24 août 2025
Réponse de Great Little Trading Co.
Hi Zoe
Thank you so much for your kind words and for choosing our items for your granddaughter’s birthday!
We're delighted to hear you loved the tea set, art pieces, and post office — we take great pride in the quality and charm of our products. We're really sorry to hear about the missing saucer, though — please feel free to reach out to our customer service team, and we’ll be happy to help. It means a lot that you've already placed another order for Christmas — thank you for your continued support and recommendation! 🎁💖
Kind regards
GLTC
Excellent customer service
Excellent customer service, would definitely buy from them again!
15 septembre 2025
Réponse de Great Little Trading Co.
Hi Elizabeth
Thank you so much for your lovely feedback!
We're thrilled to hear you had a great experience with our customer service, it's something we truly care about. We're so glad you'd buy from us again, and we look forward to welcoming you back soon. If there's ever anything we can help with, just let us know!
Kind regards
GLTC
Very happy, thank you!
This is our second order of canvas storage cubes from Great Little Trading Co. The cubes are excellent quality. This time we ordered the bear cubes and they are exactly what I wanted - stylish, well made and a great size. I’m a very happy customer!
14 septembre 2025
Avis spontané
Réponse de Great Little Trading Co.
Hi Laura
Thank you so much for your continued support!
We're thrilled to hear you're happy with your canvas storage cubes, especially the bear design! It's wonderful to know they’re just what you were looking for: stylish, well made, and a great size. We love hearing from happy customers like you, and we’re so pleased you’ve come back to order more for Christmas.
Thank you again for your kind words and recommendation! 🐻🎁
Kind regards
GLTC
Fab - would recommend!
Really pleased with the new bookshelf! Looks lovely in the nursery. Very easy to assemble and high quality too. Would recommend!
11 septembre 2025
Réponse de Great Little Trading Co.
Hi Chloe
Thank you so much for your lovely feedback! We're delighted to hear you're pleased with the new bookshelf and that it looks great in the nursery. It's wonderful to know it was easy to assemble and met your expectations for quality. Your recommendation means a lot to us. Thank you again for your support!
Kind regards
GLTC
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.