Godiva Mortgages Avis 

Awful customer service response following a letter which caused distress by implying that the payment plan hadnt been followed when in fact it had. What is wrong with this company that it can treat customers so shoddily?

Short wait to talk to someone and thereafter they were very helpful.
I needed a redemption figure on a BTL mortgage. My first call was to get the redemption figure, which they told me promptly; I then paid an amount to the mortgage account and rang again to check it had been received, which was confirmed, then finally a third call for the final redemption figure which I was promptly given. Very short waiting in the queue, knowlegable and helpful operatives dealing with the issue effectively. Perfect, well done Godiva.

Godiva mortgages made an offer of a buy to let to facilitate the purchase of existing property then later withdrew the offer on enquires from my solicitor

My father passed away suddenly January 2025. I sent the correct documents to Godiva stating this & that I’m executor or the will. January 2026 I called as the house required a new roof, all that was requested was an advancement for this ( I haven’t missed a payment since his passing etc)
I was told they had spoken to my deceased father (1 year after passing) & I would need to pay £5000 as I’m breaking the contract in place with them. After escalating this complaint I’ve since found out, 1. Godiva NEVER processed the government documents correctly regarding my father’s passing 2. They LIED & stated my father signed an e signature document emailed to him after his death which tied my into this contract. 3. No mention regarding lying about speaking to my deceased father a year after his death 4. As the contract was incorrect for the passed year (unbeknownst to me) I’m now in arrears as they have changed it to a variable with back payment required

Don’t ever go near this company. 0 sensitivity training, falsify legal documents, lie about who they’ve spoken to through security checks & zero regard for anyone’s wellbeing. Disgusting

just spoke with Raj so lovely called me back as line bad and dealt with enquiry like an angel

A free phone number, quickly answered direct to a knowledgeable human. What can I say such a relief.

I've had to contact Godiva to arrange two new fixed rate BTL mortgages as a result of their previous fixed term mortgages coming to an end. Paula was excellent, knowledgeable and provided a great selection of options with extremely competitive interest rates.

Godiva is by far the best BTL mortgage broker I've worked with. 5 star service every time.

If you are a first time buy to let borrower then Godiva are efficient. However for existing borrowers remortgaging, further advance indeed anything else then they are not to be recommended and their timescales are lengthy. They will never move beyond rigid criteria which they only disclose after weeks of delay

Why are Godiva waiting until 1st Feb 1026 to reduce their Standard Variable Rate, after the base rate cut on 18th Dec 2025. It should be next day or at most from 1st Jan 2026. Greedy Godiva plain and simple!

Not considerate to customer circumstances. First time to miss payment due to a bereavement and being abroad. Emailed several times and called upon returning and was told money will be collected automatically which has been done successfully. So why this letter yet payment was done. I am not impressed

Our dealings with this bank have been excellent. Waiting time on the phone has not been as painful as some have expressed. Called to redeem our mortgage and was advised to pay my allowable 10%, first, then got our redemption figure. Who says they are greedy. Not many banks would be that helpful. Thanks you so much. Every bit helps. And because we managed to make the redemption payments two days earlier, we got a refund. Kudos 👏. I'm now just hoping the the Land Registry don't take forever to remove the charge on the deeds.

Well, well, well, 4 days turnaround time, I am lost for words. This experience has been exceptional, thanks you so much, it it so nice when something goes so well for a change.

Godiva only cut SVR by 0.15% when Bank of England has cut by 0.25%. Shame on you Godiva. Greedy!

Never anyone to speak to re mtg so took remortgage elsewhere and wouldn’t send my mtg statement to my email address

Had a mortgage with them for two years and they've always been very helpful and efficient giving me information over the phone or sending stuff out. Getting all the paperwork sorted initially was pretty painful but maybe this would be the same elsewhere? Just discovered my mortgage was 2 years and 3 months which has made me happy - I thought it was expiring in December!

I called customer service today and they were really helpful. The guys name was Florin and he really went the extra mile to sort out my issue with a change of address. Lovely telephone manner and I felt valid and listened to as a customer.
Special mention for Florin, his manager should give him some sort of bonus in my opinion.

I recently had cause to contact Godiva Mortgages regarding a question over the completion date for porting my mortgage to a new property. I've spoken to a number of personnel at Godiva during the period my issue was being investigated and have to say that Godiva have been one of the best for responsiveness and helpfulness. I'm very impressed.

One person however stood out above all the excellent personnel I've dealt with at Godiva and that is Hannah Ward. She has listened, taken action, been open and honest and always responded back to me, well within the time I was expecting. This is the first time in many years that I've experienced service from someone who showed they really care about the job they do, the customers they help and the company they work for.

If Godiva employ and retain staff as good as Hannah I will certainly be keeping my business with them.

It's sad to say that I don't often come into contact with people who go out of their way to provide good service but this instance has been an exception and one that I felt is so worthy of praise.

I have been a loyal customer of this organisation for ten years and they have been pretty good up until now. My recent experience with the Buy to Let remortgaging process has been abysmal with them telling me false information first of all, taking more money than they are entitled to and when I complained they have not only been rude and uncaring but one person openly told I would have to wait until after they had had their holiday for it to be sorted. Vile company, not trustworthy so avoid at all costs.

If you looking for Buy to Let mortgage then this is the best company for the good rates and friendly service. I've been with them more than 5 years and have no issues

Luckily I’m not Godiva customer, and never will be after a couple of calls to them. First agent just said no and hanged up.
Wanted to ask them to stop sending correspondence to person who no longer lives at my address. I’ve been sending mails back to sender, clearly stating addressee has moved etc. for nearly 2 years.
They keep sending sensitive information to wrong address. I understand that’s it’s mostly up to account holder to keep details up to date but Godiva won’t even make a note under that person’s account to check for correct address or do anything about it really.

Web site down and told 30 min wait to talk to advisor. 45 mins later and no answer.