Good Energy Avis 14 577

Gifty was swift and efficient

A problem arose over a possible change of ownership of solar panels which I raised with GE. The GE representative, Kein, was very helpful as the problem was just a communication error and was soon sorted very quickly. Fabulous customer service! Thanks Kein.

Good Energy always reply to email and phone enquiries. We have 5 electricity meters with Good Energy in our workplace and, each time I have contacted them, I have always received a reply within 24 hours and my problem has been solved. Hannah is my usual email contact and she is wonderful and very helpful.

Kerry from team s has been outstanding in sorting out the problem.i have. She replied to emails promptly and chased things up without prompting.

Spoke with Darren yesterday in regards to logging a solar battery installation. He knew his stuff and swiftly sent the forms over for completion. Great service and great to talk with staff who know what is required.

AVOID. Switched solar PV to them in September last year and still not been paid for our generation. Keep blaming British Gas and every time I go back to British Gas they say they have done everything from their side.

British Gas have even said that our solar PV since September last year is on The national database (ECOES) also confirms that Good Energy took over the supply for our SEG tariff on 26/09/2025 - it's pretty clear.

WHICH rate them very poor when it comes to switching, wish I had read this before embarking on this time consuming exercise. Just want our money now and move on!

Joining Good Energy was great. Friendly and informative advice made the switch a real positive experience. I spoke with their agent Matt Ball - Home Team C, who was very knowledgeable and made the whole process a pleasure.

The quality of customer service and general competence of the retail energy sector in the UK is frankly, abysmal. I have experience with 7 different suppliers from “Big 6” to tiny companies which went bust. I have had major problems with all of them.

However, Good Energy’s customer service is second to none. I won’t pretend nothing has gone wrong—my set up is complicated and there have been teething issues, many of them the result of previous companies errors. GE also seem to struggle with automated SEG payments. However, *crucially*, they really seem to invest in good customer service and it’s always possible to speak to an actual human in the UK who will do their best to resolve your problem, which is all you can ask for. This should be a baseline, but sadly in current market it’s very much an exception.

Reducing to 4 stars because it looks like they are using AI to respond to customers here and I hope that’s not the shape of things to come.

Connor (Business Account manager) Perfect
Answered my call within seconds...had sent the email with 15mins all sorted within half a day.
Well done.
PP

While transitioning to a new provider, all my questions and doubts were clarified by Gifty from Customer Service. As always, Good Energy consistently delivered on a great customer service. Objective answers and quick turnaround.

Very Good service from Gifty A today ... swift, clear, freindly email reply.

Still waiting for someone to inspect my meter & pay for the energy they are receiving from my solar panels.
Definitely fake reviews on here.
Just waiting for this company to go bust.

Jonny himself was very helpful , however some of the other good energy team not so good. Often waiting long periods of time to reply emails. Subsequently my account was put on hold, very frustrating as I won’t receive payment on time and clearly not necessary as Jonny put everything right in a matter of minutes
Need more people like Jonny !

Ace service
Speedy response
Green energy
Renewable unpolluting clean energy
Minimising reliance on dirty fossil fuels
All good

Amazing customer service on a Saturday morning from Good Energy's agent Gifty via email.
You don't expect to get a quick answer from an energy company on a bank-holiday-saturday, do you?

Gifty was apt and professional in their response to my enquiry.

Sometimes my energy bill is generated mid month. Today I requested a bill to the end of April via email. The response was so quick - less than 5 mins. This is top quality customer service.

Excellent service today dealing with an issue. The good energy app appears simple and effective but regularly throws up issues with the meter verification process.
I was very impressed to receive a swift response on a Saturday from a service agent called Gifty who has helped me with this verification process straight away.

Gifty was extremely fast, efficient and helpful to work with. Thank you!

Unbelievably quick reply and full explanation from Gifty. Top work