Good Energy came out today. Karl was very punctual, polite, friendly and extremely knowledgeable and tidy in the work he carried out, hardwiring a long way from the house to the garage for our rech... Voir plus
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Lisez les avis des autres
Well I have just joined with Good energy. WOW nice and easy switch. I had problems logging in to my account online and app emailed customers service.. replied in 20 minutes customer communication and... Voir plus
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Great service from Alyssia on the Feed in Tariff team. Responsive and clearly knows her way around the the FiT scheme when changes are made to a system. This in juxtaposition to many of the other su... Voir plus
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I got an answer to my phone call quickly without having to put up with delays or robot speaking experts! Angelica took me through the key steps to getting me back on track with my new FIT Meter. It... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Good Energy has been driving the UK’s renewable energy revolution since 1999, helping homes and businesses become greener and more self-sufficient through clean power and green technology. We supply 100% renewable electricity from over 3,000 independent British generators and support more than 180,000 people producing their own energy through the FiT scheme. We also install solar panels, batteries, heat pumps and EV chargers, with tariffs and export rates that reward customers fairly for the energy they share. We exist to fight climate change and power a cleaner, greener, future for all.
Coordonnées de contact
Good Energy LTD, Monkton Park Offices, Monkton Hill, SN15 1GH, Chippenham, Royaume-Uni
- 0345 034 2400
- hello@goodenergy.co.uk
- www.goodenergy.co.uk
Join Good Energy
4,8
Excellent
15 k avis
Demande des avis aux clients
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Erin gave me a prompt reply to my…
Erin gave me a prompt reply to my request for a bit of info.
As always Good Energy has been helpful and available.
5.8.2026
5 août 2026
Réponse de Good Energy
We're so pleased to hear that you received a prompt reply and found our team helpful and available. We appreciate you taking the time to share your positive feedback!
Brilliant customer service as EVER
Brilliant customer service as EVER! Thank you Mclean for your patience answering my multitude of questions and your knowledge!
5 août 2026
Avis spontané
Réponse de Good Energy
We appreciate you taking the time to leave us a review! We're happy to hear that our team was patient and knowledgeable in answering your questions.
I got a quick response to my phone call…
I got a quick response to my phone call and was very pleased to be able to speak to a human . Rachel was polite , understood my query and answered succinctly. I support BCorps .
5 août 2026
Réponse de Good Energy
We're so pleased to hear that you had such a positive experience with our team. It's wonderful to know that your query was understood and answered clearly. We appreciate your support!
Really impressed by customer service
Really impressed by customer service - quick response, clear information and answers to questions. Thank you, Rachel C & Gifty.
4 août 2026
Avis spontané
Réponse de Good Energy
We appreciate you taking the time to leave us a review! We're happy to hear that you were impressed by our customer service and received a quick response with clear information.
Craig
Craig, did a great job sorting out my queries. He was super easy to deal with and very professional
4 août 2026
Avis spontané
Réponse de Good Energy
We're delighted to hear that your queries were sorted out efficiently and that you found our team member easy to deal with and professional. Thank you for your positive feedback!
My question was answered and my problem…
My question was answered and my problem was solved.
4 août 2026
Réponse de Good Energy
We're so glad we could assist you and resolve your concern. Your positive feedback is truly appreciated!
Very helpful helped with more than I…
Very helpful helped with more than I expected very understanding
4 août 2026
Réponse de Good Energy
We are so pleased to hear that we were able to provide you with such helpful and understanding service. Thank you for taking the time to share your positive experience with us!
Ryan was very helpful and handled all…
Ryan was very helpful and handled all my problems in one phone call.
Thankyou
(:
4 août 2026
Réponse de Good Energy
We are delighted to hear that our team member was very helpful and efficiently resolved your problems in one phone call. Thank you for your positive feedback!
I received professional support from…
I received professional support from Kerry (Team S). She made sure that I had everything I needed to decide what to do after Good Energy wanted to change our tariff.
She made enquiries on our behalf, giving me the knowledge to make an informed decision.
Thank you.
23 juillet 2026
Avis spontané
Réponse de Good Energy
We are so pleased to hear about your positive experience and the professional support you received. It's great to know that our team provided you with the information needed to make an informed decision. Thank you for sharing your feedback.
The successful installation of a new gas meter
The purpose of my interaction with Good Energy was to connect a new meter to my gas supply. It has involved a lengthy process as the regional supplier has to inspect the supply and access in order to give the go ahead for Good Energy to supply the meter. This in turn is subcontracted out to SMS. There were many texts, missed calls, voicemails from SMS but finally a very competent gas engineer from SMS , Malek (Wirral Gas) spent 3 1/2 hours solving the issues presented. Throughout the process Rob Ellison from Good Energy responded frequently and promptly to the process and followed up with SMS when an appointment was cancelled a day before the scheduled time. He also followed up after the appointment was successful to ensure I was satisfied with the job. His support was reassuring and very necessary especially with several parties being involved. Thank you Rob.
24 juillet 2026
Réponse de Good Energy
We appreciate you taking the time to share your positive experience with us. We understand that connecting a new meter can involve a complex process with multiple parties, and we are glad that our team was able to provide the necessary support and follow-up to ensure a successful outcome. It is wonderful to hear that our colleague's frequent and prompt communication made a difference, especially when navigating the various stages and appointments. We are also pleased that the engineer from our subcontractor was able to resolve the issues efficiently. Your feedback is truly valued as it helps us understand the impact of our efforts.
Delighted
The installation was timely and neat, any issues have been dealt with promptly, the forecast performance data has become actuality almost exactly and our net electricity cost has disappeared. This review is posted one year after install.
31 juillet 2026
Avis spontané
Réponse de Good Energy
We are so pleased to hear about your positive experience with our installation and the excellent performance of your system over the past year. It's wonderful to know that your electricity costs have disappeared. Thank you for sharing your feedback!
5 Stars for Josh
5 Stars for Josh! : Josh was incredibly thoughtful, efficient, and helpful over the phone. He made sure to follow up immediately with an email confirming everything we discussed so I had it all in writing. Exceptional service—thank you, Josh!
31 juillet 2026
Réponse de Good Energy
We are so pleased to hear about your excellent experience with our team! It's wonderful that you found the service thoughtful, efficient, and helpful. We appreciate you highlighting the immediate follow-up and confirmation.
I got prompt and friendly replies from…
I got prompt and friendly replies from the same individual which was helpful. So excellent service.
However, I find the terminology used somewhat confusing. I now realise that a 'smart meter' is a box put on top of the meter, rather than the meter itself, so using different terminologye.g. 'smart box' would be helpful.
25 juillet 2026
Réponse de Good Energy
We're so glad to hear you received excellent service and prompt, friendly replies! We truly appreciate your valuable feedback regarding the terminology used for smart meters. We understand how confusing this can be and we are actively reviewing our language to ensure greater clarity for everyone. Your suggestion of "smart box" is insightful, and we will consider it as we refine our communications. Thank you for helping us improve!
Some of the best customer service I've had
Great attention to detail, helped me get the best tariff and payment method for my needs.
31 juillet 2026
Réponse de Good Energy
We're happy to hear we could help you find the best tariff and payment method for your needs. We appreciate your kind words!
We've recently renewed our business…
We've recently renewed our business energy contract through Purely Energy and the whole process was much easier than dealing with suppliers directly. The team explained everything clearly and there was no pressure at any stage. Very happy with the service and would happily use them again.
30 juillet 2026
Avis spontané
Réponse de Good Energy
Hello Areeba,
We are so pleased to hear that renewing your business energy contract was a much easier process with us! It's wonderful that our team explained everything clearly and that you felt no pressure. We truly appreciate your kind words and look forward to assisting you again.
Kind regards,
Good Energy
BadEnergy?
I changed back to GoodEnergy for Energy supply in Feb 2026 (been with them for FiT for about 30 years, but I had switched to Octopus for supply for a while). Since I switched back they have failed to credit me for my energy export. Lots of emails have gone unanswered and promises that they would credit my account have been made, but no actual credit. It is intesting that there are lots of "5*" reviews about how helpful they are when things go wrong. Well be assured, over many decades I can say, things go wrong alot at this thoroughly incompent company. I stick with them because of their green credentials. So, if you want truly green energy, switch to GoodEnergy and suffer. If you want people who know what they are doing, shop elsewhere.
The matter has been referred to the Energy Ombudsman.
8 avril 2026
Avis spontané
Réponse de Good Energy
Hello,
We’re really sorry to hear that you’ve felt this way about your experience.
This isn’t the experience we want for our customers, and we’d really like the opportunity to look into this properly for you and get it resolved.
If you haven’t already raised this as a formal complaint, we’d encourage you to do so.
You can contact us via:
Email: hello@goodenergy.co.uk
Phone: 0345 034 2400 (Monday–Friday, 9am–5pm)
Online form: Through the contact section on our website
We appreciate you bringing this to our attention and hope we can put this right for you.
Kind regards,
Good Energy
Excellent communication and…
Excellent communication and correspondence when dealing with a transfer of ownership following my divorce. No question I asked was too much for Darren M to go above and beyond in helping me put the panels in my name even when I had gone back to my maiden name. Highly recommend as you can speak or email the same person so you don’t have to keep re-explaining what needs to be done. thanks DarrenM ☺️
29 juillet 2026
Avis spontané
Réponse de Good Energy
Hello Louise,
We are so pleased to hear about your positive experience with our team during what can be a challenging time. We always aim to provide clear and consistent communication, and we are glad that our efforts to assist with your ownership transfer and name change were helpful. Thank you for recognizing our dedication to personalized service.
Kind regards,
Good Energy
Craig was very helpful and efficient…
Craig was very helpful and efficient when dealing with our enquiries about our new battery for the house and for our switch over.
I would recommend Good Energy as an environmental energy provider
29 juillet 2026
Avis spontané
Réponse de Good Energy
Hello Helen,
We're happy to hear about the helpful and efficient service you received regarding your new battery and switchover. We appreciate your recommendation of us as an environmental energy provider!
Kind regards,
Good Energy
Quick response on phone
Quick response on phone. Understood my point and arranged a resolution promptly.
29 juillet 2026
Réponse de Good Energy
Hello Susan,
We're so pleased to hear that you received a quick response and that a resolution was promptly arranged for you. Thank you for your positive feedback!
Kind regards,
Good Energy
Lack of regular payments
I bought my solar panels on credit in 2015 and will be stuck with this company for another 10 years or so.
I keep sending verification photos of my meter whenever they ask, and as yet I have never received a payment from them this year.
Whenever I have contacted them in the past, the call receiver has been abrupt and rude.
A payment is due in August when I send another photo of my meter. I will await with bated breath to see if I get one!
Over the years I have not seen any benefit from having them as I still pay my electric bill every month with Octopus. I feel I have wasted good money on something which is not effective.
29 juillet 2026
Avis spontané
Réponse de Good Energy
Hello Angela,
We appreciate you sharing your experience and feedback with us. We are truly sorry to hear about the difficulties you've encountered regarding your payments and the interactions you've had with our team.
Please kindly get in touch directly with us so we can look into this issue urgently, open a complaint on the account and resolve it to your satisfaction.
Our contact number is 0345 034 2400, and we are open Monday to Friday, 9am-5pm.
You can also reach us via email if you prefer, at hello@goodenergy.co.uk
Kind regards,
Good Energy
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