Good Energy came out today. Karl was very punctual, polite, friendly and extremely knowledgeable and tidy in the work he carried out, hardwiring a long way from the house to the garage for our rech... Voir plus
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Lisez les avis des autres
Well I have just joined with Good energy. WOW nice and easy switch. I had problems logging in to my account online and app emailed customers service.. replied in 20 minutes customer communication and... Voir plus
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Great service from Alyssia on the Feed in Tariff team. Responsive and clearly knows her way around the the FiT scheme when changes are made to a system. This in juxtaposition to many of the other su... Voir plus
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I got an answer to my phone call quickly without having to put up with delays or robot speaking experts! Angelica took me through the key steps to getting me back on track with my new FIT Meter. It... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Good Energy has been driving the UK’s renewable energy revolution since 1999, helping homes and businesses become greener and more self-sufficient through clean power and green technology. We supply 100% renewable electricity from over 3,000 independent British generators and support more than 180,000 people producing their own energy through the FiT scheme. We also install solar panels, batteries, heat pumps and EV chargers, with tariffs and export rates that reward customers fairly for the energy they share. We exist to fight climate change and power a cleaner, greener, future for all.
Coordonnées de contact
Good Energy LTD, Monkton Park Offices, Monkton Hill, SN15 1GH, Chippenham, Royaume-Uni
- 0345 034 2400
- hello@goodenergy.co.uk
- www.goodenergy.co.uk
Join Good Energy
4,8
Excellent
15 k avis
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Absolutely dreadful service
Absolutely dreadful service! We purchased a property with solar panels 8 months ago and after months of running around including being asked to prove historic ownership of other parts of equipment, we are still being owed 8 months of FIT payments. We have now lodged a formal complaint with the company and will transfer to another energy company as soon as possible. The response is another push it over to the customer and delayed payment tactics.
28 juillet 2026
Avis spontané
Réponse de Good Energy
Hello Petra,
We sincerely regret the difficulties you've faced with your FIT payments and the prolonged process. We understand your frustration regarding the historical ownership requests and the delay in receiving payment. Thank you for raising a formal complaint.
You can also reach us directly on 0345 034 2400, and we are open Monday to Friday, 9am-5pm to discuss this further.
Kind regards,
Good Energy
Small mistake, brilliant service
Good Energy made a little mistake when I switched to them, taking my neighbours gas supply instead. To be fair, our metres had been registered with very confusing versions of our addresses, so I blame the original developer of my flat anyway. When I conplained, their repsonse was awesome!
Matt the metering specialist from Home Team C corrected the addresses against both my gas and electricity meter, and did the same for my neighbour before sending his metering back to old supplier. He also made sure I was compensated, which I hadn't even thought of! I sent him the below, and I am really grateful just to have it sorted.
Thank you very much for your email confirming the outcome of our conversation. Although the initial mistake is frustrating, its a simple error anyone could have made, and I've been really impressed with the service I've had when I've got in touch. I hope I wasn't too harsh to anyone I spoke too. The payments you outlined certainly help with my moving expenses too, so thanks very much!
27 juillet 2026
Réponse de Good Energy
Hello Oscar,
We are truly grateful for your kind words and for taking the time to share your positive experience with us. We understand that the initial mix-up with the meter addresses was frustrating, and we sincerely appreciate your patience and understanding as we worked to resolve it. We are delighted to hear that our team was able to address your concerns effectively and that you were satisfied with the resolution, including the compensation provided. Your feedback is invaluable to us, and we are committed to ensuring our customers receive the best possible service. Thank you for choosing us.
Kind regards,
Good Energy
Par excellence
A professional experience from start to finish. The Good Energy team were a pleasure to deal with. They turned up on time, made an excellent job of installing my solar battery and provided all the supporting paperwork on time. I would definitely use Good Energy again and have no hesitation in recommending them to others.
28 juillet 2026
Avis spontané
Réponse de Good Energy
Hello John,
We are so pleased to hear about your excellent experience with our team! It's wonderful that your solar battery installation was professional and that you received all the necessary paperwork promptly. We appreciate your recommendation!
Kind regards,
Good Energy
PV and Battery installation
I had a PV and battery installation a couple of weeks ago with Good Energy. Leading up to the installation, Graham the seller was extremely knowledgeable and spent a great amount of time answering our questions and providing us with options that would fulfil our household needs. The office team kept me in the loop of when scaffold was going up and when the installers would be arriving.
On the day of the install, Rob, Zander and Dan arrived as plan and let me know what they were planning on doing. The install ran smoothly and Zander gave me a great demo of the system and helped me set up my app.
I would highly recommend using Good Energy for their knowledge, professionalism and passion for renewable energy.
15 juillet 2026
Avis spontané
Réponse de Good Energy
Hello Beth,
We are so pleased to hear about your positive experience with your recent PV and battery installation. It's wonderful to know that our team, from the initial consultation to the installation and system demonstration, provided you with excellent service and expertise. We truly appreciate your kind words and recommendation, as it reinforces our commitment to delivering knowledgeable and professional renewable energy solutions. Thank you for choosing us!
Kind regards,
Good Energy
Good energy have been helpful and…
Good energy have been helpful and responsive in sorting out a meter connectivity problem. We are now sorted and can access the full range of tariffs
28 juillet 2026
Réponse de Good Energy
Hello Alastair,
We're so pleased to hear we could help resolve your meter connectivity issue and that you now have access to our full range of tariffs. Thank you for your positive feedback!
Kind regards,
Good Energy
Ryan was really helpful
Ryan was really helpful. He set up a new account for us quickly and efficiently
28 juillet 2026
Réponse de Good Energy
Hello Jacqueline,
We're delighted to hear that our team member was helpful in setting up your new account quickly and efficiently. Thank you for your positive feedback!
Kind regards,
Good Energy
PV readings query
I raised a question this morning at 08.34 about my PV readings for June. The reply from Gifty A was received at 08.42.
Better than that you could not expect.
28 juillet 2026
Avis spontané
Réponse de Good Energy
Hello John,
We're so glad to hear about your positive experience with our support team's prompt response regarding your PV readings. We appreciate you sharing this feedback!
Kind regards,
Good Energy
Very quick replies …
A reply to my email from this morning was responded to within a couple of hours. Very happy. Excellent customer service. Very happy
27 juillet 2026
Réponse de Good Energy
Hello Rebecca,
We're so pleased to hear that you received a prompt response to your email and that you had such a positive experience with our customer service. Your feedback is greatly appreciated!
Kind regards,
Good Energy
I spoke to a lovely lady called ioana
I spoke to a lovely lady called ioana, who was extremely accommodating with locating the original MCS certificate.
She was very friendly and very helpful
Thank you
27 juillet 2026
Avis spontané
Réponse de Good Energy
Hello Dawn,
We're so pleased to hear about your positive interaction with our team member. It's wonderful to know that you found the assistance friendly and helpful. Thank you for sharing your kind words.
Kind regards,
Good Energy
Having decided to have the powerwall 3…
Having decided to have the powerwall 3 and EV charger installed, dealing with the team at GE has been really easy. Good communication throughout. In particular my installer Enoch, his work was neat and tidy, no question was a problem, very patient when setting up the apps, responded to calls immediately, so thank you Enoch.
20 juillet 2026
Avis spontané
Réponse de Good Energy
Hello Mark,
We are so pleased to hear about your positive experience with our team and the installation of your powerwall and EV charger! It's wonderful that you found the communication clear and the installation process smooth. We appreciate you sharing your feedback.
Kind regards,
Good Energy
A thoroughly positive and professional…
A thoroughly positive and professional experience. All questions answered and follow up email information very useful.
24 juillet 2026
Réponse de Good Energy
Hello Martyn,
We're so pleased to hear you had such a positive and professional experience. It's great to know that all your questions were answered and you found the follow-up information useful. Thank you for your feedback!
Kind regards,
Good Energy
Aftercare from Good energy
Our Solar system was fitted by Empower - subsequently taken over by Good Energy. We had multiple faulty optimizers on the system which Ben at Good energy contacted us about. Ben has been brilliant at sorting this out with the manufacturers, and arranging replacements. Once work was approved Sam (Ops director) has been quick and efficient at getting the work sorted. The aftercare has been excellent. Thanks
22 juillet 2026
Avis spontané
Réponse de Good Energy
Hello,
We are so pleased to hear about your positive experience with our team. It's wonderful to know that we could effectively resolve the issues with your solar system and that our aftercare met your expectations. Thank you for your kind words.
Kind regards,
Good Energy
Nessa at Good Energy was very helpful…
Nessa at Good Energy was very helpful in completing my reading with not much information from me
Nice to be dealing with people who are not jobsworths
15 juillet 2026
Avis spontané
Réponse de Good Energy
Hello,
Thank you for your wonderful review! We are so pleased to hear that our team was able to assist you efficiently and effectively, even with limited information. We always strive to provide excellent service. Thank you for taking time to leave us a review.
Kind regards,
Donna
Fast customer service
I am new to Good Energy. I had a query, sent it as an email, got a reply from Juliana within 10 minutes, all fixed. That bodes well for the future.
23 juillet 2026
Réponse de Good Energy
Hi Alan,
We're so glad to hear about your positive initial experience with us. We always aim for quick and helpful support. Thank you for taking time to leave us a review, we really appreciate it!
Kind regards,
Donna
Resolving a Solar Panel issue
I have been in communication with both Rachel C and Joel regarding a query with my solar panels. Both were extremely helpful and efficient in supporting me to get this resolved.
An excellent service provided.
23 juillet 2026
Avis spontané
Réponse de Good Energy
Hello Mr Harding,
We are delighted to hear that our team was extremely helpful and efficient in resolving your solar panel query. Thank you for acknowledging the excellent service provided and leaving us a 5* review!
Kind regards,
Donna
Réponse de Good Energy
Hi Judy,
We're happy to hear that our customer service met your expectations. We appreciate you taking the time to leave us a review!
Kind regards,
Donna
Craig responded quickly and had already…
Craig responded quickly and had already implemented action to complete comply with my request.
23 juillet 2026
Réponse de Good Energy
Hi Felicity,
We're delighted to hear our team member, Craig, provided such prompt and effective assistance with your request. Thank you for taking the time to review!
Kind regards,
Donna
The saviour if my whole experience with…
The saviour if my whole experience with SMS and smart meter installation was Kein from Good Energy.He managed delays from SMS superbly.He was professional and caring.
23 juillet 2026
Réponse de Good Energy
We're so happy to hear about your positive experience with our team member. It's wonderful to know we could help manage the delays effectively and provide professional, caring support. Thank you for sharing your feedback!
Was going to switch to new supplier but…
Was going to switch to new supplier but staying with good energy as a very nice company
23 juillet 2026
Avis spontané
Réponse de Good Energy
We are so pleased to hear you've decided to stay with us. We appreciate your kind words about our company.
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