Well I have just joined with Good energy. WOW nice and easy switch. I had problems logging in to my account online and app emailed customers service.. replied in 20 minutes customer communication and... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Good Energy came out today. Karl was very punctual, polite, friendly and extremely knowledgeable and tidy in the work he carried out, hardwiring a long way from the house to the garage for our rech... Voir plus
L'entreprise a répondu
I got an answer to my phone call quickly without having to put up with delays or robot speaking experts! Angelica took me through the key steps to getting me back on track with my new FIT Meter. It... Voir plus
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Great service from Alyssia on the Feed in Tariff team. Responsive and clearly knows her way around the the FiT scheme when changes are made to a system. This in juxtaposition to many of the other su... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Good Energy has been driving the UK’s renewable energy revolution since 1999, helping homes and businesses become greener and more self-sufficient through clean power and green technology. We supply 100% renewable electricity from over 3,000 independent British generators and support more than 180,000 people producing their own energy through the FiT scheme. We also install solar panels, batteries, heat pumps and EV chargers, with tariffs and export rates that reward customers fairly for the energy they share. We exist to fight climate change and power a cleaner, greener, future for all.
Coordonnées de contact
Good Energy LTD, Monkton Park Offices, Monkton Hill, SN15 1GH, Chippenham, Royaume-Uni
- 0345 034 2400
- hello@goodenergy.co.uk
- www.goodenergy.co.uk
Join Good Energy
4,8
Excellent
15 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Error resolved quickly...
V prompt responses to an error I had made, all resolved to my satisfaction.
Person I communicated with was Gifty and I send my sincere thanks for a job well done.
21 juillet 2026
Réponse de Good Energy
We appreciate you sharing your positive experience! We're delighted to hear that the responses were prompt and that everything was resolved to your satisfaction. We're especially pleased that our team member provided excellent service.
Best company ever and great value for…
Best company ever and great value for gas and electric i would never go with anyone else and if you get stuck with anything they are happy to help to make things easier for you brilliant service
22 juillet 2026
Réponse de Good Energy
We're so pleased to hear you're happy with our service and value for gas and electricity! It's wonderful to know our team is able to help make things easier for you. Thank you for your kind words.
Quick and helpful email reply.
I emailed meter readings as I was having internet problems, and Craig immediately replied thanking me for the readings and offering to try and help with the internet problem. I explained the problem was at our end not yours, but it was good of Craig to try and help.
22 juillet 2026
Réponse de Good Energy
We're so pleased to hear about your positive interaction with our team member. It's wonderful to know they were helpful and offered assistance, even with an issue outside our direct service. Thank you for sharing your experience!
Everytime I have contacted them I have…
Everytime I have contacted them I have received a positive response
Changed to Utility warehouse a bout two years ago al it was being bomdarfed with offers that we didn’t want to do , soon changed back to Good Energy
19 juillet 2026
Réponse de Good Energy
We're happy to hear that our team has consistently provided you with positive responses. We appreciate you choosing to return to us after your experience with another provider. We value your loyalty.
I have moved and had to change the…
I have moved and had to change the supplier at the new house. Thanks, GE, simple. Perhaps not the cheapest, but their customer service is brilliant.
20 juillet 2026
Réponse de Good Energy
We're so glad to hear that our customer service made your transition to a new supplier a smooth one. We appreciate your kind words!
Great customer service, thanks josh!
We are new to good energy and so we had some trouble getting our account set up. In a world where customer service is non-existent I was pleasantly surprised to actually get help and prompt communication! Thank you to Josh who helped us get everything sorted right away! Feeling so thankful for a company that actually has quality customer service!
21 juillet 2026
Réponse de Good Energy
We're so happy to hear that you had a positive experience getting your account set up! It's wonderful to know that our team was able to provide prompt and helpful communication. We truly appreciate your kind words about our customer service.
Excellent Customer Service. I was connected immediately to
I was connected immediately to an operator who was clear and helpful.
My request was sorted out without fuss, and she suggested a few helpful ideas that may make it easier in the future.
21 juillet 2026
Réponse de Good Energy
We're delighted to hear that you had such a positive experience with our team member. It's wonderful to know that your request was handled efficiently and that you received helpful suggestions for the future.
Excellent service and advice
Speedy service, clear, well-informed and helpful support
(Joel).
20 juillet 2026
Réponse de Good Energy
We're glad to hear our support was speedy, clear, and helpful. Thank you for your kind words!
Prompt and helpful response out of normal working hours
I asked Good Energy for help with a problem out of normal working hours and received a very prompt reply from Donna M who was very helpful.
20 juillet 2026
Réponse de Good Energy
We're so pleased to hear that our team provided such a positive and helpful experience, even outside of normal working hours! We appreciate you taking the time to share your feedback.
Cannot recommend highly enough
Following on from the excellent roofing team, Enock the electrical expert came the next day as arranged. He worked patiently, politely and professionally all day in the extreme heat to get the inverter and associated fixtures installed and wired up along with the WiFi connection to monitor the finished system. He went out of his way to ensure the various components were placed according to our preferences and we could not have wished for a better job. Cannot recommend highly enough!!
16 juillet 2026
Avis spontané
Réponse de Good Energy
We are so pleased to hear about your positive experience with our electrical expert. It's wonderful to know that the installation of your inverter and associated fixtures, including the WiFi connection, was handled with such patience, politeness, and professionalism, even in challenging conditions. We're especially glad that the components were placed to your preference.
Helpful staff
I didn’t have to wait long to talk to someone who sorted my problem quickly and sent me a confirmation email.
It’s lovely to talk to a real person.
20 juillet 2026
Réponse de Good Energy
We're delighted to hear that your problem was sorted quickly and that you appreciated speaking with a real person. We value your positive feedback!
It was an excellent customer service…
It was an excellent customer service ,name, Josh
20 juillet 2026
Réponse de Good Energy
We are so happy to hear that our customer service was excellent. We appreciate you sharing your positive experience with us.
Rachel was very pleasant and extremely…
Rachel was very pleasant and extremely helpful today.
20 juillet 2026
Réponse de Good Energy
We are so glad to hear that our team member was pleasant and extremely helpful. Thank you for your kind words and positive feedback.
Great experience with Rachel C
Great experience with Rachel C. Took care of the issue. Thanks
20 juillet 2026
Réponse de Good Energy
Hi Zyad,
We are so glad to hear that our team was able to resolve your issue effectively. Thank you for your kind words and positive feedback.
Kind regards,
Donna
Refund request
I contacted them to ask for a refund - I received a prompt and explicative reply (and follow up interaction) by Olayemi who assisted to address the problem (within the workable options) and provide an overview of other options available for my bills. Happy with their approach and communication - some companies send back replies that clearly look a copy and paste whereas here you can certainly see they tailor their communication and try their best to address the question / issue. Thanks
13 juillet 2026
Avis spontané
Réponse de Good Energy
Hello Marco,
We are so pleased to hear about your positive experience with our team member. It's wonderful to know that we were able to address your concerns effectively and provide clear options regarding your bills. We truly value your feedback and are glad our personalized approach resonated with you. Thank you for sharing your kind words.
Kind regards,
Donna
Great customer service
The advisor, Donna, responded very quickly even in the evening for a weird query and sorted everything out. Great customer service!
17 juillet 2026
Réponse de Good Energy
Hi Sergei,
We're delighted to hear that Donna responded quickly and efficiently to your query, even in the evening. We appreciate you sharing your positive experience!
Kind regards,
Good Energy
Thank you Good Energy for a great service.
1. reliable electricity supply
2. Ethically generated electricity
3. Excellent customer service when needed.
17 juillet 2026
Réponse de Good Energy
Hi Margaret,
We're so pleased to hear that you're happy with your electricity supply and our commitment to ethically generated power. It's also wonderful to know that our customer service has met your expectations. Thank you for your positive feedback!
Kind regards,
Donna
Understanding
McLean seems
to really understand the way in which the energy sector operates and I have relied on this knowledge
Thanks McLean!
16 juillet 2026
Réponse de Good Energy
Hi Bill,
We're so happy to hear that our understanding of the energy sector has been helpful to you. We truly appreciate your positive feedback!
Kind regards,
Donna
Very helpful person dealt with one off issue
Very helpful person dealt with need to make an extra payment for exceptional electricity consumption and explained review of Direct Debit amount going forward.
16 juillet 2026
Réponse de Good Energy
Hello Amore,
We are so pleased to hear that our team member was able to assist you with your payment and clearly explain the review of your Direct Debit. Thank you for your wonderful feedback!
Kind regards,
Donna
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