GO Outdoors - Barnstaple Avis 

296
TrustScore 5 sur 5

4,9

Rose Lane, EX32 Barnstaple, England, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Simona served us today in Barnstaple and it was a great experience. She was very patient, knowledgeable and generally very friendly and professional. We bought two walking coats and are excited to try... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I was only looking at the walking boots and trying on a few pairs when the sales assistant came over. He was extremely friendly, helpful, attentive in a non- pushy manner. After his advice and recom... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The staff at the counter, Leo and Charlotte, were very approcable, friendly and helpful, and helped us with our membership and pricing on wet weather gear bought for university. We thought we'd write... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

I had tried to buy sandals in my local Millets shop, where I was advised as they hadn't the ones I wanted, but Go Outdoors did. There was someone on the door who was welcoming. Then i was assisted... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de matériel de camping
  2. Magasin de vêtements de sport (activewear)
  3. Magasin de vélos
  4. Clud d'escalade
  5. Centre de randonnée équestre
  6. Magasin d'articles de course à pied

À propos de GO Outdoors - Barnstaple

Écrit par l'entreprise

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Écrit par l'entreprise

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Coordonnées de contact

  • Rose Lane, EX32, Barnstaple, England, Royaume-Uni

4,9

Excellent

TrustScore 5 sur 5

296 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

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Comment cette entreprise utilise Trustpilot

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4,9

Tous les avis

(296)

35 808 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Walking shoes

I was looking for a pair of ladies walking shoes with arch support, Jeremy was very helpful in finding a pair to try on.

4 février 2026
Avis spontané
Logo de GO Outdoors - Barnstaple

Réponse de GO Outdoors - Barnstaple

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Excellent customer service

Excellent customer service, buying boots and Jeremy was very patient and gave great advice. Thank you

3 février 2026
Avis spontané
Logo de GO Outdoors - Barnstaple

Réponse de GO Outdoors - Barnstaple

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Noté 4 sur 5 étoiles

Good product selection

Great product selection for small town. Issue with my membership which the colleague at till was a bit stuck on, her communication could have been a bit better so I didn't wonder why I kept having to repeat myself a lot but once she grabbed her colleague (manager) she explained straight away there were issues with online and quickly honoured my member discount.

1 février 2026
Avis spontané
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Réponse de GO Outdoors - Barnstaple

Thanks for the 4 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

I had great service from Ben today who…

I had great service from Ben today who took the time to listen to what I was looking for. He explained in detail what I needed in a walking boot. I certainly wouldn’t have bought them without his help. Thank you Ben

1 février 2026
Avis spontané
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Réponse de GO Outdoors - Barnstaple

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Kevin the legend

I was finding it difficult to find the right headtorch and was confused by the large choice available. Kevin must have seen my confused face and came over to talk me through all the options. I have now bought an excellent product that I would not have bought without Kevin's help. Thank you very much Kevin.

31 janvier 2026
Avis spontané
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Réponse de GO Outdoors - Barnstaple

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

First time going to this store today…

First time going to this store today and was helped by the amazing Kevin. He was so attentive, took time to explain products to us and went above and beyond to help us find what we were looking for. Other staff members were stood around talking and Kevin was aware we needed help and came straight over to us! A credit to the team and a great example of go outdoors staff! Thank you Kevin

31 janvier 2026
Avis spontané
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Réponse de GO Outdoors - Barnstaple

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Happy chap.

Kevin, an absolute star! Had him running backwards and forwards to the warehouse collecting different boots, nothing was too much trouble. Can’t fault the staff in the new store so far.

28 janvier 2026
Avis spontané
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Réponse de GO Outdoors - Barnstaple

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Noté 4 sur 5 étoiles

Kevin was very friendly and keen to…

Kevin was very friendly and keen to help.

20 janvier 2026
Avis spontané
Logo de GO Outdoors - Barnstaple

Réponse de GO Outdoors - Barnstaple

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Excellent service and value.

I previously purchased two merino long sleeved base layers, to compare and contrast different brands. It turned out that the considerably cheaper one was far better quality! I returned the more expensive one and received an instant full refund. I recently went back to buy the same top for my partner, and the leggings for myself. Your assistant Brad could not have been more helpful, and ordered the top for delivery to store. Today I received the notification that it was ready to collect, and my other half is now considerably more cosy than she was! Many thanks Go Outdoors, and Brad in particular.

Thanks for your response. However, it seems like your reply is ai generated guff, a standard response to a 5 star review.

The reason I took the time to post a review was to say thank you for the customer service provided by a specific member of staff, as well as your general value for money and choice.

People make a brand, and friendliness counts for a great deal, particularly in this day and age.

15 janvier 2026
Avis spontané
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Réponse de GO Outdoors - Barnstaple

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Jeremy served me today and was…

Jeremy served me today and was incredibly helpful. I had a tough time picking boots but it was no trouble for him going to the stock room repeatedly to get different boots and sizes.
Would recommend this store, clean, tidy and very well stocked, with helpful informative staff.

14 janvier 2026
Avis spontané
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Réponse de GO Outdoors - Barnstaple

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Frst time shopping here

Frst time shopping here. All staff were attentive without being overbearing.
Some good sale items will call in again
Derek Martin

8 janvier 2026
Avis spontané
Logo de GO Outdoors - Barnstaple

Réponse de GO Outdoors - Barnstaple

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

The assistance of your staff

The assistance of your staff, namely Kev and Brad, was impeccabe and professional. I give them a high recommendation for their knowlegeable help.

8 janvier 2026
Avis spontané
Logo de GO Outdoors - Barnstaple

Réponse de GO Outdoors - Barnstaple

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

good prices

good prices, good jacket for the price of a pack of tobacco and friendly service

5 janvier 2026
Avis spontané
Logo de GO Outdoors - Barnstaple

Réponse de GO Outdoors - Barnstaple

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Kevin was a great help

Kevin was a great help, steering me in the right direction around the right shoe and size to go for. Thank you.

6 janvier 2026
Avis spontané
Logo de GO Outdoors - Barnstaple

Réponse de GO Outdoors - Barnstaple

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Man with a top knot is pretty epic and…

Man with a top knot is pretty epic and very helpful.

5 janvier 2026
Avis spontané
Logo de GO Outdoors - Barnstaple

Réponse de GO Outdoors - Barnstaple

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Walking shoes

The assistant,Ben, was very helpful in my search for new walking shoes. There was a large selection in the store.

30 décembre 2025
Avis spontané
Logo de GO Outdoors - Barnstaple

Réponse de GO Outdoors - Barnstaple

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Very friendly staff

Very friendly staff, Gabriel was especially helful

27 décembre 2025
Avis spontané
Logo de GO Outdoors - Barnstaple

Réponse de GO Outdoors - Barnstaple

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Kevin

The staff member, Kevin,was very knowledgeable about the coat that I require. He looked up the item on the phone to review on the internet site. Walked us over to the men's coat section and found said coat. Very positive experience. Will now return to the store to purchase other items as we have received first class service.
Many thanks Kevin.

22 décembre 2025
Avis spontané
Logo de GO Outdoors - Barnstaple

Réponse de GO Outdoors - Barnstaple

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Staff member Kevin was superb today

Staff member Kevin was superb today - expert advice and very keen to help us find products and answer any questions. Great experience and would defo shop here again.

20 décembre 2025
Avis spontané
Logo de GO Outdoors - Barnstaple

Réponse de GO Outdoors - Barnstaple

Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

kev was great

kev was great

19 décembre 2025
Avis spontané
Logo de GO Outdoors - Barnstaple

Réponse de GO Outdoors - Barnstaple

Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

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