I made my order by click and collect. Amy and another member of staff were very polite and helpful as while I was there to collect my order I did a little browsing for a future purchase while I was th... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement74-76 English Street, CA3 8HP Carlisle, Cumbria, GB
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Lisez les avis des autres
Looking to buy new walking shoes and was served by Amy who was cheerful and very helpful, checking to see if they had my size in the shoe I wanted and explaining the options available when I asked to... Voir plus
L'entreprise a répondu
I called into Carlisle store to enquire about a click and collect order. The lady in the shop ( unfortunately I don’t have her name) was tremendously helpful. She found the order and gave me a tracki... Voir plus
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My experience was made exceptionally good today in store by Gav. He was both professional and experienced in his advice and guidance in his advice. He guided me through tent, sleeping bag and accessor... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de camping
- Magasin de vêtements de sport (activewear)
- Magasin de vélos
- Clud d'escalade
- Centre de randonnée équestre
- Magasin d'articles de course à pied
À propos de GO Outdoors - Carlisle (Express)
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Écrit par l'entreprise
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Coordonnées de contact
74-76 English Street, CA3 8HP, Carlisle, Cumbria, Royaume-Uni
- 01228 588253
4,9
Excellent
676 avis
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Excellent customer service
Excellent customer service - Xan knows his stock and couldn't have been more cheery nor more helpful. Great service
21 juillet 2025
Avis spontané
Réponse de GO Outdoors - Carlisle (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Carlisle (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Visited the Carlisle Express store on…
Visited the Carlisle Express store on June the 24th with a fault on my boots the Manager and the staff were incredibly helpful and friendly, I exchanged for a different brand of boot. Thank you to the staff
24 juin 2025
Avis spontané
Réponse de GO Outdoors - Carlisle (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Super staff, good prices
Helpful and friendly staff who as ever, foster excellent customer relations.
14 juillet 2025
Réponse de GO Outdoors - Carlisle (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Helpful service, great quality.
The lady that served me was very knowledgeable and helpful and I'm really pleased with my new walking shoes.
9 juillet 2025
Réponse de GO Outdoors - Carlisle (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Faultless service at Carlisle Express
All round excellent service. Living half an hour away I asked if they could hold a pair of trousers for me, this was no problem. Very friendly and efficient service from Sarah when I got there - thank you. When I asked if they could match the trousers to an online price this was quickly verified and granted. Nice dressing room area to try things on. Very lucky to have a few Go Outdoors near me, first time I've been to the Carlisle Express store though, and it won't be the last.
7 juillet 2025
Avis spontané
Réponse de GO Outdoors - Carlisle (Express)
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Very helpful people who knew what they…
Very helpful people who knew what they were talking about
5 juillet 2025
Avis spontané
Réponse de GO Outdoors - Carlisle (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
The staff in this store went above …
The staff in this store went above n beyond to help me with my purchase so friendly n helpful id like to thank lesley n her team 4 ur brilliant service would def recommend any 1 to shop here 👍
26 juin 2025
Avis spontané
Réponse de GO Outdoors - Carlisle (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Brilliant service in the Carlisle store…
Brilliant service in the Carlisle store , Lesley and the rest off the staff were excellent. We ordered a tent online that was damaged didn’t get much help from phone support. Then Carlisle staff were fantastic and couldn’t be more helpful, will definitely be back . Rob
27 juin 2025
Avis spontané
Réponse de GO Outdoors - Carlisle (Express)
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Served by Luke
Served by Luke, polite and helpful as was the young lady on the till.
Never had an issue here.
25 juin 2025
Avis spontané
Réponse de GO Outdoors - Carlisle (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Carlisle (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Carlisle (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Kayleigh was a real star and went back…
Kayleigh was a real star and went back and forward until I got the perfect pair of trousers! Thank you!
20 juin 2025
Avis spontané
Réponse de GO Outdoors - Carlisle (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Thank you very much Sarah for your help…
Thank you very much Sarah for your help about the shoes! Kiki also say thank you
17 juin 2025
Avis spontané
Réponse de GO Outdoors - Carlisle (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Xen and Luke served me today for a new…
Xen and Luke served me today for a new Rab hoodie, Xen was incredibly helpful with setting me up with the members car which helped make the cost of the Hoodie much cheaper than any available Hoodie of the same kind that I can find online. It’s really friendly approachable and engaging throughout the whole experience in the store.
thank you
8 juin 2025
Avis spontané
Réponse de GO Outdoors - Carlisle (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Very helpful and friendly staff
Very helpful and friendly staff, Gaial the assistant that helped me was great nothing was too much. Great keep up the great work.
27 mai 2025
Avis spontané
Réponse de GO Outdoors - Carlisle (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Carlisle (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Great service…
Hats off to Louise as she was extremely helpful for me today so big thank you for your usual good service.
30 mai 2025
Avis spontané
Réponse de GO Outdoors - Carlisle (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
I have visited Go Outdoors
I have visited Go Outdoors, Carlisle several times in recent weeks as I am planning a walking trip in Europe.
I am always greeted in a friendly and welcoming manner. Today I was served by Sarah who was very helpful and kind. She was polite and patient.
I always seem to leave the store with a spring in my step having had a pleasant interaction and grabbed some bargain in the process.
Another 10/10 for Go Outdoors, Carlisle.
26 mai 2025
Avis spontané
Réponse de GO Outdoors - Carlisle (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Grate service from amy
25 mai 2025
Avis spontané
Réponse de GO Outdoors - Carlisle (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
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