as always the overall pricing and range on the internet are excellent , the gent on the cycling and fishing area (chester) was really helpfull checking stock trying to find what i needed well done fo... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementSaltney Retail Park, River Lane, CH4 8RF Chester, GB
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Lisez les avis des autres
Served by Charlie this morning, what an absolute delight. Customer service skills were outstanding, his knowledge was excellent, he really went above and beyond to help us. There was a problem with ou... Voir plus
L'entreprise a répondu
First time visiting Go Outdoors, we enjoyed looking at all the tents to help us makre our decisions. A massive thank you to Charlie, he was very knowledgeable about the products we needed as first tim... Voir plus
L'entreprise a répondu
The whole process of acquiring membership was very straightforward (although I'm still awaiting my e-membership card several weeks later). There is a tremendous range of quality clothing and kit at ex... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de camping
- Magasin de vêtements de sport (activewear)
- Magasin de vélos
- Clud d'escalade
- Centre de randonnée équestre
- Magasin d'articles de course à pied
À propos de GO Outdoors - Chester
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Écrit par l'entreprise
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Coordonnées de contact
Saltney Retail Park, River Lane, CH4 8RF, Chester, Royaume-Uni
- 01244 735744
4,7
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Charlie on the checkouts is an asset to…
Charlie on the checkouts is an asset to Go Outdoors. Always smiling and happy and nothing is never to much trouble. I have been in a lot recently as my child is doing DofE. And Charlie has gone above and beyond to help us.
9 juin 2026
Avis spontané
Réponse de GO Outdoors - Chester
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
This Go Outdoors is fantastic
This Go Outdoors is fantastic with everything you need. We enjoy visiting this store and today we were served by Charlie at the checkout and made our day he was funny and a genuine nice helpful person. He is an asset to your team.
8 juin 2026
Avis spontané
Réponse de GO Outdoors - Chester
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Came in to buy Camping gear and Charlie…
Came in to buy Camping gear and Charlie went above and beyond. Helped to find everything I needed and answered all my quesions. Excellent customer service. Thank you!
7 juin 2026
Avis spontané
Réponse de GO Outdoors - Chester
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Excellent customer experience
We visited the store last week and spent a significant amount of money. We were served by Charlie. It is purely his excellent customer service which brought us back again this week when we could have shopped nearer to home. What an ambassador for your brand he is. He really understands the importance of a memorable customer experience.
7 juin 2026
Avis spontané
Réponse de GO Outdoors - Chester
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Served by Shaz in Chester
Served by Shaz today in Chester. She was really pleasant and helpful, a credit to her employer.
2 juin 2026
Avis spontané
Réponse de GO Outdoors - Chester
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Well everything that i bought is of…
Well everything that i bought is of good quality,I bought shorts t-shirts,everything fits great and the staff are very helpful
17 mai 2026
Réponse de GO Outdoors - Chester
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
If you need help with anything
If you need help with anything , ask for Charlie , he helped us with everything we needed to know with the offers in store and his to save on our shopping . He made our experience of shopping in the store really enjoyable . Thank you
31 mai 2026
Avis spontané
Réponse de GO Outdoors - Chester
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Very friendly staff and very helpful
Very friendly staff and very helpful, Chester is the best store in the UK by far. Thank you
23 mai 2026
Réponse de GO Outdoors - Chester
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Staff are really helpful with your…
Staff are really helpful with your questions. Always available to help.
25 mai 2026
Avis spontané
Réponse de GO Outdoors - Chester
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Chester
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Super helpful staff at checkout and…
Super helpful staff at checkout and excellent prices with the membership card!
21 mai 2026
Réponse de GO Outdoors - Chester
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Excellent customer service 5 stars
Excellent customer service 5 stars , very friendly and professional man who served me called Simon who was very knowledgeable on the items I bought .
27 mai 2026
Avis spontané
Réponse de GO Outdoors - Chester
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
The staff here are wonderful
The staff here are wonderful. I was assisted by Charlie, who not only was a ray of sunshine, but helped me by maximising offers and passing on excellent, practical tips. Incredible deals also... you can get a lot of bang for your buck at Go Ourfoors Chester and it caters for every outdoor need. Definitely would reccomend. :)
25 mai 2026
Avis spontané
Réponse de GO Outdoors - Chester
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
I don't normally write reviews but jake…
I don't normally write reviews but jake who assisted us was exceptionally well mannered his customer service was impeccably. He went above and beyond to help us.i didn't feel rushed to make a purchase.hes a credit to the company
23 mai 2026
Avis spontané
Réponse de GO Outdoors - Chester
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Excellent service from Simon and Carl…
Excellent service from Simon and Carl when buying our e bikes
9 mai 2026
Réponse de GO Outdoors - Chester
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Excellent customer service very helpful…
Excellent customer service very helpful indeed
23 mai 2026
Avis spontané
Réponse de GO Outdoors - Chester
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Chester
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Super Simon 5*
What a pleasant surprise to find someone so knowledgeable about the products they sell. Simon went above and beyond to help me find the item I needed and was constantly being asked by other customers for advice. He was polite and approachable, all round five star customer service.
21 mai 2026
Avis spontané
Réponse de GO Outdoors - Chester
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
I ordered online and picked the item up…
I ordered online and picked the item up the next day instore , plus with an added 10% discount . So easy to do online and the store is only 10 minutes away .
12 mai 2026
Réponse de GO Outdoors - Chester
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Amazing customer service!
The customer service provided by GoOutdoors staff Carl was amazing . He made sure the bikes I bought for my children are properly checked and safe to ride. It was a busy Sunday but we did not feel that we were rushed or cutting corners by Carl and in the same time was dealing quickly. Thank you Carl, we definitely be back for size up bike next ☺️
17 mai 2026
Avis spontané
Réponse de GO Outdoors - Chester
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
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