GO Outdoors - Doncaster Avis 

Our visit was very good, we got what we came for at a very good price. Paige on the till was very cheerful and helpful. Excellent customer service from Paige.

Go Outdoors (Doncaster)
I returned from Kendal Calling music festival with a couple of split poles for my Icarus 500 tent. I rang Go Outdoors Doncaster and spoke to Paige, she was very helpful and instructed me to bring the poles in. On arrival Col, said that he would sort them out for me, he did this whilst I waited and the new poles and fitting only cost me £8!!
Really happy with the service! Thank you Paige and Col

Brilliant service from page. Couldn't have been more helpfull

Staff was very helpful service was great they were very friendly will keep going back to them

Staf today helpful and knowledgeable about camping products.... helped me to decide which new stove to buy...

... unfortunately their toilet facilities are pretty poor, Go Outdoors Corporate should deffo look into that... not nice at all for customer or staff...

.... otherwise still given 5* as not the store staff fault... come on corporate... would you wanna use them?...

The staff went above and beyond great service good value 👏

You order online, the next day the order is confirmed the following day you get a refund for not being in stock, so then you look online and presto is still in stock, reorder and the exact same thing happens. Disgusting way to treat their customer's.

I have been replacing and upgrading my camping equipment and using GO Outdoors has been the place to do so.
Especially the massive savings when using my membership card, thanks.

Rang Go Outdoors at Rossington to secure a Phoxx 2 tent, and Paige kindly saved one behind the counter for me.

I’d been after this tent for a while as they sell out fast, so I really appreciated the great customer service.

Top job, Paige – thank you!

Paige the young lady that served us was a font of knowledge and clearly shows that she knows the job inside out Go Outdoors really benefits from her knowledge and customer service skills
Well done

Thank you Paige from the Doncaster branch who was extremely helpful and very friendly… good advice given especially around offers I missed

We needed new iner tubes for our tent which no longer exists a wonderful man called Chris went to see if they had any and found the last 2 he went above and beyond.

Amazing helpful staff. Clearly enjoying being there and radiating positivity. Honestly this is the first time I've written a review but Emilia and the rest of the Go Outdoors gang were spot on.

Went to get quite a few new and to upgrade a lot of camping gear. Found everything that I needed, and when I couldn't locate a couple of items, the staff where super helpful, and even recommended an alternative item.
With almost over £70 savings through being a member, it would be daft to go elsewhere!

Staff very helpful

Chris was an amazing help in store today! All the team we’ve encountered here are generally lovely and helpful :)

Cristina and Emilia were very helpful in finding the things I needed and made me feel very welcomed and comfortable.

I was looking for sandals, unfortunately my size wasn't in stock for any that I liked. The young man who served us was very helpful, explaining the sandals I wanted might be available to buy online or I could check if any had been delivered to store on their next delivery. The young man was called Sam, excellent customer service

I had a very disappointing experience at Go Outdoors.

I went to the store to return a sleeping bag, but I was told they would not accept the return because it had been used. They said they would only consider it if there was a manufacturing fault. I replied that I would inspect the product myself for any possible defect and return if I found one.

However, without my permission, the female manager opened the sleeping bag and started inspecting it herself. I was uncomfortable with this and began recording the interaction on my phone. She then told me that recording was not allowed because the store was private property and insisted that I delete the video. I felt pressured into deleting it.

Later, another manager, Colin Eyre, came over, but the situation had already left me feeling very uncomfortable.

My main concern is not that the return was refused, as I understand stores have return policies. What disappointed me was the way I was treated. Opening my product without my consent and then pressuring me to delete a recording made me feel that my rights as a customer were not respected.

I hope Go Outdoors reviews how staff handle situations like this and ensures customers are treated with more professionalism and respect.