GO Outdoors - Edinburgh Avis 

2 919
TrustScore 5 sur 5

4,8

Unit D, 65 West Harbour Road, EH5 1PW Edinburgh, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

I bought a bike here a few days ago. Excellent customer service from start to finish. Rain, the guy who prepared my bike, answered all my questions; he was very polite and helpful, and even assisted u... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I was in store to collect a parcel that UPS had dropped off there, then I got distracted and started looking around! I was served by three different members of staff, all of whom were friendly, courte... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

It is a nice big shop with gear for different outdoor activities. It is always nice to just browse the shelves and it's very likely that one will find something needed or a good present, especially on... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Staff very friendly and helpful. Great choice of products, prices good for Go outdoors Card holders. Online needs tweeted, online saying card expired when it wasn't. Checked in store and was told it... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de matériel de camping
  2. Magasin de vêtements de sport (activewear)
  3. Magasin de vélos
  4. Clud d'escalade
  5. Centre de randonnée équestre
  6. Magasin d'articles de course à pied

À propos de GO Outdoors - Edinburgh

Écrit par l'entreprise

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Écrit par l'entreprise

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Coordonnées de contact

  • Unit D, 65 West Harbour Road, EH5 1PW, Edinburgh, Royaume-Uni

  • 01313 706885

4,8

Excellent

TrustScore 5 sur 5

3 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,8

Tous les avis

(2 919)

35 625 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent retail and wonderful staff.

Excellent retail.
Really good bargain price cotton tee shirts and all the wet weather gear you could wish for.
A very friendly and helpful cashier Julia really supported me as I renewed my Go Outdoors membership and got access to the massive sale savings.
I’m autistic so this kind of assistance is invaluable when I get it.
Thanks to everyone working over the Easter weekend.

4 avril 2026
Avis spontané
Logo de GO Outdoors - Edinburgh

Réponse de GO Outdoors - Edinburgh

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Clean & well organised store, with friendly & helpful staff.

I have not been to the store in some time, but my sister needed some items for her motorhome, so we decided to call in. We were able to get everything that she needed as well as some other items easily. The staff were on hand to assist us locate what we needed and then process our sale. Jane on the till made the experience of registering my sister for membership simple and easy, whilst she chatted away and asked if we had been able to find everything that we needed. Overall experience 10 out of 10!

2 avril 2026
Avis spontané
Logo de GO Outdoors - Edinburgh

Réponse de GO Outdoors - Edinburgh

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Excellent service from Jane!

Excellent service from Jane as usual - she always goes above and beyond to assist. I was looking to order a battery for my boat and she was very helpful and even arranged for a colleague to take to my car. I would highly recommend.

2 avril 2026
Avis spontané
Logo de GO Outdoors - Edinburgh

Réponse de GO Outdoors - Edinburgh

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Stressfull Dad

My Girls are getting older and one of them has their p7 camp. followed by my other daughter haveing her Duke of Edinburgh camp in April. Stressfull times and panicking when i saw how much i needed from the list off all the equipment we need for there residentials trips. I wrote a list and checked it twice but I needed serious help. Then came Stuart I walked in to go outdoors and he saw me and he tried to hide "he knew i needed a lot of help" but this guy went seriously above and and beyond, Stuart knew exactly what I needed and 1 by 1 we walked almost the whole store ticking off everything I had on this list. Compass, whistle, sleeping mat, clothes you name it, it was on the list. Stuart helped me with everything but not just me he had conversation with my daughter as it's her trip and with him being a mountaineer. Was the icing on the cake. He turned it into a enjoyable experience than me stressing over looking where everything was. Stuart is a an absolute credit to this store and go outdoor, I will definitely be back for more residential equipment my Girls need in the future. Thank you Stuart for everything.

21 mars 2026
Avis spontané
Logo de GO Outdoors - Edinburgh

Réponse de GO Outdoors - Edinburgh

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

I used the shop as a UPS parcel drop…

I used the shop as a UPS parcel drop off. Excellent service today by the lady at the drop-off point.

24 mars 2026
Avis spontané
Logo de GO Outdoors - Edinburgh

Réponse de GO Outdoors - Edinburgh

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Jane was very helpful at the till

Jane was very helpful at the till when I bought a rucksack on 17 March 26. I love shopping at Go!!!

17 mars 2026
Avis spontané
Logo de GO Outdoors - Edinburgh

Réponse de GO Outdoors - Edinburgh

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Staff was really helpful helped me pick a new bag

Staff was really helpful helped me pick out a bag wish i had got his name but really helpful and had solid advice it was on the 20th and he was working in the rucksacks area 10/10 would speak to him for advice again 👍

20 mars 2026
Avis spontané
Logo de GO Outdoors - Edinburgh

Réponse de GO Outdoors - Edinburgh

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Stuart was great today

Stuart was great today. Proactive and helpful whole we're deliberated over what camping mats to buy. Thanks!

21 mars 2026
Avis spontané
Logo de GO Outdoors - Edinburgh

Réponse de GO Outdoors - Edinburgh

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Nice people!

Got great service buying my new tent from Jane and Harp. Friendly people and no hassle asking for price match. Thanks guys!

19 mars 2026
Avis spontané
Logo de GO Outdoors - Edinburgh

Réponse de GO Outdoors - Edinburgh

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

I couldn't find the item i wanted…

I couldn't find the item i wanted instore, so had to order online.
The said item was delivered to the store within 3 days and i was delighted with the quality and very reasonable price.
And because it was a store pickup there was no postage charge.

12 mars 2026
Logo de GO Outdoors - Edinburgh

Réponse de GO Outdoors - Edinburgh

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Excellent product range and very…

Excellent product range and very reasonable price point. Great service from Helen and Jane. Friendly and very knowledgeable in their products and services.

18 mars 2026
Avis spontané
Logo de GO Outdoors - Edinburgh

Réponse de GO Outdoors - Edinburgh

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Helen was great

Helen was extremely knowledgeable, patient and helpful. Really made a difference to my experience and importantly getting the right product.

4 mars 2026
Avis spontané
Logo de GO Outdoors - Edinburgh

Réponse de GO Outdoors - Edinburgh

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Easy and helpful approach that allowed…

Easy and helpful approach that allowed me a simple refund and replacement purchase

5 mars 2026
Logo de GO Outdoors - Edinburgh

Réponse de GO Outdoors - Edinburgh

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

I use GoOutdoors regularly in store and…

I use GoOutdoors regularly in store and online. Staff are always very helpful, knowledgeable and friendly.
A huge range of stock.
Returns are easy to do. Money back in the bank account very promptly.

7 mars 2026
Logo de GO Outdoors - Edinburgh

Réponse de GO Outdoors - Edinburgh

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Super Jane

Purchased a half zip top at a great price and was served at the till by a very friendly Jane. The till was playing up but she remained unflustered and was apologetic for the time it took to resolve. If all staff everywhere were like Jane the world would be a much better place.

10 mars 2026
Avis spontané
Logo de GO Outdoors - Edinburgh

Réponse de GO Outdoors - Edinburgh

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Positive shopping experience today

Positive shopping experience today! Great prices and as always, helpful staff (today it was Jane)

10 mars 2026
Avis spontané
Logo de GO Outdoors - Edinburgh

Réponse de GO Outdoors - Edinburgh

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great experience!

Great staff who are always so helpful and friendly. I spoke with Shannah who was so helpful and kind and totally brightened up my day! She put a riding hat aside for me and took care of everything. It was a pleasure meeting Shannah who is an absolute credit to Go Outdoors. I’ll certainly be back! Thanks again for all your help Shannah! Jacqui

4 mars 2026
Avis spontané
Logo de GO Outdoors - Edinburgh

Réponse de GO Outdoors - Edinburgh

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great place to shops always

Great place to shops always. Great staff, always helpful.

28 février 2026
Logo de GO Outdoors - Edinburgh

Réponse de GO Outdoors - Edinburgh

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Stuart - Camping Desert

Massive shout out to Stuart in the camping department. My partner and I visited the store on 7/3/2026 to pick up some gear for our upcoming trip on the West Highland Way. Stuart approached us and asked if we needed any help – and he really delivered!

He took the time to listen to our plans and what we needed, and gave us some really helpful advice on the gear that would suit our trip, and gave us a bag fit check!

Stuart talked us through our plans in detail and gave great guidance on tent selection, food, sleeping gear, backpack suitability, and packing choices. We really appreciated the time he spent helping us and sharing his knowledge and experiences.

Overall, a great guy and fantastic service! We’re looking forward to seeing him again in a couple of weeks to buy our tent, bag, food etc! Thanks again Stuart!

7 mars 2026
Avis spontané
Logo de GO Outdoors - Edinburgh

Réponse de GO Outdoors - Edinburgh

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Really helpful staff all over the shop…

Really helpful staff all over the shop - one directed us to a sale rack which had an amazing deal on a Rab jacket with a tiny bit of cosmetic damage when we had been looking at a completely different area of the shop. Jane at the till was friendly and helpful as always and made sure the discount was correctly applied, and got staff to help with a price check on a top as well. Everyone came over and was really friendly to our dog and she even got a treat.

7 mars 2026
Avis spontané
Logo de GO Outdoors - Edinburgh

Réponse de GO Outdoors - Edinburgh

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

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