GO Outdoors - Farnborough (Express) Avis 

629
TrustScore 5 sur 5

4,9

Unit 5-7 The Meads, GU14 7SJ Farnborough, England, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

My husband and I visited the Farnborough Store today and were served by LUKE. He was the most helpful, knowledgeable, pleasant young man. If only more shop assistants were like him.

L'entreprise a répondu

Noté 5 sur 5 étoiles

Liam was really helpful when I popped in to browse for some items for my son's DofE expedition. He gave great advice and was really patient when I was trying to sort the discount that the DofE card gi... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

This was a click & collect order. I did not receive an email advising my item was ready to collect. The staff at Go Outdoors Farnborough were excellent very helpful - great customer service. The same... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great customer service by Liam at the Farnborough store! He took time to explain the membership scheme along with renewal system. He chatted and knew his products and business. We hope to we bump into... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de matériel de camping
  2. Magasin de vêtements de sport (activewear)
  3. Magasin de vélos
  4. Clud d'escalade
  5. Centre de randonnée équestre
  6. Magasin d'articles de course à pied

À propos de GO Outdoors - Farnborough (Express)

Écrit par l'entreprise

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Écrit par l'entreprise

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Coordonnées de contact

  • Unit 5-7 The Meads, GU14 7SJ, Farnborough, England, Royaume-Uni

4,9

Excellent

TrustScore 5 sur 5

629 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,9

Tous les avis

(629)

35 625 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Liam gave great customer service

Liam gave great customer service. My DofE card was accepted no problem to give us super member prices.

18 août 2026
Avis spontané
Logo de GO Outdoors - Farnborough (Express)

Réponse de GO Outdoors - Farnborough (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Had everything we needed easily…

Had everything we needed easily findable and Liam was very helpful and friendly at the checkout

18 août 2026
Avis spontané
Logo de GO Outdoors - Farnborough (Express)

Réponse de GO Outdoors - Farnborough (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Liam has been very helpful and kind…

Liam has been very helpful and kind from the moment I enter the shop and up to serving me at the end with buying. Thank you for your support.

18 août 2026
Avis spontané
Logo de GO Outdoors - Farnborough (Express)

Réponse de GO Outdoors - Farnborough (Express)

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Liam

Liam, he was very helpful and kind.
Thank you so much for your help.

18 août 2026
Avis spontané
Logo de GO Outdoors - Farnborough (Express)

Réponse de GO Outdoors - Farnborough (Express)

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

A great service from Liam today

A great service from Liam today. I went in for a new pair of walking boots and he greeted me as soon as I walked in and was quick to notice when I needed help and explained how the membership could save money on my purchase. Very helpful!

18 août 2026
Avis spontané
Logo de GO Outdoors - Farnborough (Express)

Réponse de GO Outdoors - Farnborough (Express)

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Liam and Alana served me today great…

Liam and Alana served me today great service :)

18 août 2026
Avis spontané
Logo de GO Outdoors - Farnborough (Express)

Réponse de GO Outdoors - Farnborough (Express)

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Liam was great at his job and really…

Liam was great at his job and really helped my mum out. Thank you very much Liam. 😁

18 août 2026
Avis spontané
Logo de GO Outdoors - Farnborough (Express)

Réponse de GO Outdoors - Farnborough (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Absolutely wonderful

An absolute pleasure, once again, to visit the store in Farnborough, our "go to" store for many years.

Tracey is a well known face for regular local customers and she always makes us feel welcomed with great advice, knowledge, patience and professionalism.

Tracey and Jack, in our last visit to the store in July, made it very easy for us to change a quick browsing experience into a full-on shopping day from the store.

The advice and customer service we have received from the staff at this store for years are second to none.

A real pleasure to be a regular customer.

Just what we need in Farnborough town centre.

We would never go out of our way to visit a store in another town, requiring a car trip and specific planning for it.

Please, let us keep our Farnborough store.

6 juillet 2026
Avis spontané
Logo de GO Outdoors - Farnborough (Express)

Réponse de GO Outdoors - Farnborough (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Luke was exceptionally helpful…

Luke was exceptionally helpful yesterday, he took so much time even after the shop's closing time, thank you

17 août 2026
Avis spontané
Logo de GO Outdoors - Farnborough (Express)

Réponse de GO Outdoors - Farnborough (Express)

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Liam was so helpful and really helped…

Liam was so helpful and really helped with showing us a camping trolley and demonstrated how it worked. Without his help, we would not have purchased.

14 août 2026
Avis spontané
Logo de GO Outdoors - Farnborough (Express)

Réponse de GO Outdoors - Farnborough (Express)

Hi,

We're really pleased to see that you gave us 5 stars here. Feedback on how to improve is important but it's also nice to see full marks.

Thanks again,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great team wide choice

Liam and his colleague were friendly, personable and professional. He made every effort to help us with our boots choice and provided information to guide us. We enjoyed our visit and the team made our return very easy and our subsequent purchase fun. It is a shame that the Branch is closing down in a few months as it would be great to have one in our area.

11 août 2026
Avis spontané
Logo de GO Outdoors - Farnborough (Express)

Réponse de GO Outdoors - Farnborough (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

I went to the shop today to purchase walking shoes

I went to the shop today to purchase some walking shoes. Luke assisted and was extremely helpful, explaining sizing differences for different brands and then suggesting 3 different pairs that would suit my needs. Really happy with my purchase and the service received.

12 août 2026
Avis spontané
Logo de GO Outdoors - Farnborough (Express)

Réponse de GO Outdoors - Farnborough (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Excellent customer care today from…

Excellent customer care today from Tracey …I bought a Water on the Go bottle , filters, a torch and a mosquito net.
It was the product knowledge of Tracey which convinced me to purchase these items. A rare find.
Ali excellent also …great team.
Saddened however by fact this store is going to close. Big loss to the town. Bigger stores not the answer. I am a visitor to the area. Shop locally everyone keep your local shops going.

8 août 2026
Avis spontané
Logo de GO Outdoors - Farnborough (Express)

Réponse de GO Outdoors - Farnborough (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great customer service by Liam at the…

Great customer service by Liam at the Farnborough store! He took time to explain the membership scheme along with renewal system. He chatted and knew his products and business. We hope to we bump into him at Basingstoke store once Farnborough closes down sadly.

6 août 2026
Avis spontané
Logo de GO Outdoors - Farnborough (Express)

Réponse de GO Outdoors - Farnborough (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Amazing team

Liam was amazing today, the whole team was good and helped us with the membership! Lovely team.

6 août 2026
Avis spontané
Logo de GO Outdoors - Farnborough (Express)

Réponse de GO Outdoors - Farnborough (Express)

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Friendly and helpful

Liam and Ali were really helpful and made our shopping experience (walking boots for a 11 year old boy) a pleasure. The choice of walking boots was good and our sizes were in stock.

31 juillet 2026
Avis spontané
Logo de GO Outdoors - Farnborough (Express)

Réponse de GO Outdoors - Farnborough (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great service

31 juillet 2026
Avis spontané
Logo de GO Outdoors - Farnborough (Express)

Réponse de GO Outdoors - Farnborough (Express)

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles
Logo de GO Outdoors - Farnborough (Express)

Réponse de GO Outdoors - Farnborough (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Alan and Ahren were very helpful when…

Alan and Ahren were very helpful when we were trying to deal with tent pole issue. They were both very helpful and approachable. They really helped me work out the problem I had. Would highly recommend going there if you need some knowledge about anything to do with the great outdoors.

28 juillet 2026
Avis spontané
Logo de GO Outdoors - Farnborough (Express)

Réponse de GO Outdoors - Farnborough (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Noté 1 sur 5 étoiles

This is to the online service team that…

This is to the service team that replied to my last review.
1. Get the name of the store correct, it's Farnborough, NOT Farnworth.... little details like this mean you don't really care.
2. I have ordered online from you before, but prefer the human interaction. There is too little human contact and too much screen time as I work with computers all day, I don't like to use one out of hours if I don't have to. (I know the irony..)

27 juillet 2026
Avis spontané
Logo de GO Outdoors - Farnborough (Express)

Réponse de GO Outdoors - Farnborough (Express)

Please accept our apologies for the typo in our previous response. This was caused by human error and is not indicative that your feedback is not important to us.

We are sorry to hear that you do not want to use our website to place any future orders as there are no stores that are local to your area. We do hope that you will re-consider this in the future.

Kind regards,
GO Outdoors Customer Care Team

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