GO Outdoors - Grimsby (Express) Avis 

217
TrustScore 5 sur 5

4,9

22 Baxtergate Freshney, DN31 1QL Grimsby, Freshney Place, GB


Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Ordering items online from Go Outdoors is just what I would expect it to be - straight forward and easy with the order being delivered to my nearest store (Grimsby) in reasonable time. However, I can... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Friendly and helpful staff who were happy to check stockroom for the specific item I wanted. When that was not available they recommended a suitable alternative, which I was happy to buy.

L'entreprise a répondu

Noté 5 sur 5 étoiles

I've been visiting this store for the last 11 years and the staff are just top class. On my last visit, I was served by Carol who has always been extremely knowledgeable and helpful with any qu... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Really happy with my purchase which was online because store did not have my size in stock. Docked one star as I would expect the online purchase to be packaged but assistant produced the item loose... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de matériel de camping
  2. Magasin de vêtements de sport (activewear)
  3. Magasin de vélos
  4. Clud d'escalade
  5. Centre de randonnée équestre
  6. Magasin d'articles de course à pied

À propos de GO Outdoors - Grimsby (Express)

Écrit par l'entreprise

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Écrit par l'entreprise

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Coordonnées de contact

  • 22 Baxtergate Freshney, DN31 1QL, Grimsby, Freshney Place, Royaume-Uni

4,9

Excellent

TrustScore 5 sur 5

217 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,9

Tous les avis

(217)

35 808 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

The store was immaculate with incredible staff.

The store was immaculate. Everything was in its proper place and care and attention was given to the layout and how every item was folded or hung. The staff where friendly and incredibly helpful. I've only been to the store twice so far this last two weeks but the staff where incredible both times, this last time they remembered me and asked how I was getting on with my boots and asked if I'd taken any new pictures as they had shared an interest in wildlife photography and one lady even gave me some tips as to a few kingfishers she knew was living nearby. This last time I wasn't overly well and one of the staff even offered me some water if I needed it. I've not received customer service like what was provided a grimsby go outdoors anywhere else and shopping there will be something I do very regularly now due to both the amazing staff and the amazing deals and gear on offer.

12 avril 2025
Logo de GO Outdoors - Grimsby (Express)

Réponse de GO Outdoors - Grimsby (Express)

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Noté 3 sur 5 étoiles

The staff were excellent but when I put…

The staff were excellent but when I put the jacket on to go out I noticed that it fastened on the mens side not the woman's when I went back to the store and asked about this the lady said it was because they made it this way so you could put a fleece inside. I'm very annoyed about this the jacket cost me £165.00 and should be made the right side .

11 avril 2025
Logo de GO Outdoors - Grimsby (Express)

Réponse de GO Outdoors - Grimsby (Express)

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Staff very helpful

Staff very helpful and knowledgeable

7 avril 2025
Logo de GO Outdoors - Grimsby (Express)

Réponse de GO Outdoors - Grimsby (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Amazing service at Grimsby ,as always

Amazing service at Grimsby ,as always

4 avril 2025
Logo de GO Outdoors - Grimsby (Express)

Réponse de GO Outdoors - Grimsby (Express)

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great shop

Faye and Carol where very helpful

6 avril 2025
Avis spontané
Logo de GO Outdoors - Grimsby (Express)

Réponse de GO Outdoors - Grimsby (Express)

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Fantastic and Friendly

Friendly and approachable staff. Always happy and welcoming whenever I've visited over the many years I've shopped there. Special thanks goes out to Faye, Angela and Charlie for being helpful today 😊.

3 avril 2025
Avis spontané
Logo de GO Outdoors - Grimsby (Express)

Réponse de GO Outdoors - Grimsby (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Heather

Heather, helpful as always, I'm disabled and the shop is tiny but they always help out and help me get around the store in my chair, move things and are always helpful.

2 avril 2025
Avis spontané
Logo de GO Outdoors - Grimsby (Express)

Réponse de GO Outdoors - Grimsby (Express)

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great shop

Great shop, always looked after by Heather and the staff. Highly recommended

22 mars 2025
Avis spontané
Logo de GO Outdoors - Grimsby (Express)

Réponse de GO Outdoors - Grimsby (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles
Logo de GO Outdoors - Grimsby (Express)

Réponse de GO Outdoors - Grimsby (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

We recently visited the Grimsby store…

We recently visited the Grimsby store and were treated to excellent customer service by the two ladies there. They were so helpful when we were buying walking shoes and made the whole experience very pleasant for us. Friendly, helpful and knowledgeable, thank you ladies
Nige- West Sussex

21 mars 2025
Logo de GO Outdoors - Grimsby (Express)

Réponse de GO Outdoors - Grimsby (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great Service

A pleasant place to shop with attentive and helpful staff. Heather the manager is always available to assist and care for her customers nothing is too much trouble. On a recent visit she was very helpful in suggesting a pair of comfortable walking trousers that fit me perfectly, which I have been struggling to find for a while. I would highly recommend this shop for all outdoor products at reasonable prices.

25 mars 2025
Avis spontané
Logo de GO Outdoors - Grimsby (Express)

Réponse de GO Outdoors - Grimsby (Express)

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Excellent service from Heather and Faye…

Excellent service from Heather and Faye this morning. Great selection of merchandise. I went in for one new T shirt and left with four. I will definitely be back.

24 mars 2025
Avis spontané
Logo de GO Outdoors - Grimsby (Express)

Réponse de GO Outdoors - Grimsby (Express)

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Helpful staff

Good service every time I go in.

16 mars 2025
Logo de GO Outdoors - Grimsby (Express)

Réponse de GO Outdoors - Grimsby (Express)

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Noté 4 sur 5 étoiles

New customer n…

Good service and very helpful when buying my first pair of walking shoes

21 mars 2025
Logo de GO Outdoors - Grimsby (Express)

Réponse de GO Outdoors - Grimsby (Express)

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

The staff are very knowledgeable and go…

The staff are very knowledgeable and go out of their way to help you without rushing or pressure to you. They all wear the gear and spend time outdoors.
Absolutely wonderful

21 mars 2025
Logo de GO Outdoors - Grimsby (Express)

Réponse de GO Outdoors - Grimsby (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Popped in to look at some walking boots…

Popped in to look at some walking boots and was approached by staff member Faye. She was very pleasant and not pushy at all, I asked for a size in the boot I wanted to try on and she had them out to me within seconds. She asked me to walk around the store and watched how I walked to ensure they were the correct size and fitted well. Faye was extremely helpful and provided some useful information to ensure they are bedded in properly.
Lovely staff throughout the store and all of them spoke as soon as you entered the store.

17 mars 2025
Avis spontané
Logo de GO Outdoors - Grimsby (Express)

Réponse de GO Outdoors - Grimsby (Express)

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Friendly helpful staff

Went into the Grimsby store today to look at the walking shoes. The staff were all very friendly and one staff member called Faye helped me with picking a pair of walking boots for my daughter, she was very knowledgeable and was able to advise which one out of two pairs may be the better option.

Had a lovely shopping experience and would definitely go back again

19 mars 2025
Avis spontané
Logo de GO Outdoors - Grimsby (Express)

Réponse de GO Outdoors - Grimsby (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great service

I was looking for a rucksack today, but needed some help to get the right one. Without needing to ask, a member of staff called Faye approached me to see if I needed any assistance which I did. Faye was extremely helpful and after trying a few I found the perfect one. I am really pleased with my purchase and found the whole experience enjoyable which you can’t often say. I have been in this store a few times in the last couple of months and have always been impressed by the standard of service, the knowledge and helpfulness of the staff.

17 mars 2025
Avis spontané
Logo de GO Outdoors - Grimsby (Express)

Réponse de GO Outdoors - Grimsby (Express)

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Visit to go outdoors Grimsby

Visit to go outdoors Grimsby
Very nice and friendly staff.
Sales assistant Faye was very helpful helping me find what I needed.

9 mars 2025
Logo de GO Outdoors - Grimsby (Express)

Réponse de GO Outdoors - Grimsby (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Very good experience

Very good experience, fantastic staff, very polite and helpful

11 mars 2025
Avis spontané
Logo de GO Outdoors - Grimsby (Express)

Réponse de GO Outdoors - Grimsby (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus