GO Outdoors - Lancaster (Express) Avis 

219
TrustScore 5 sur 5

4,9

New Street 17, LA1 1EG Lancaster, England, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

I went to Go Outdoors Lancaster store, I needed a new pair of Walking. Simon and Lewis were super helpful and very knowledgeable bringing me all the size 13 boots they had until I found the perfect... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We were looking for hiking sticks and were doubting between two sets. Simon gave us a very detailed professional explication with pro’s and contra’s. He gave us some extra walking tips in the lake dis... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I went into Lancaster store today to ask advice on wearing my rucksack properly as I have been having trouble with my shoulders. Lewis and Simon couldn't have been more helpful. They were patient an... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Simon and Lewis so friendly and knowledgeable, we bought walking boots and a jacket today nothing was too much trouble, thank you so much

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de matériel de camping
  2. Magasin de vêtements de sport (activewear)
  3. Magasin de vélos
  4. Clud d'escalade
  5. Centre de randonnée équestre
  6. Magasin d'articles de course à pied

À propos de GO Outdoors - Lancaster (Express)

Écrit par l'entreprise

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Écrit par l'entreprise

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Coordonnées de contact

  • New Street 17, LA1 1EG, Lancaster, England, Royaume-Uni

4,9

Excellent

TrustScore 5 sur 5

219 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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Comment cette entreprise utilise Trustpilot

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4,9

Tous les avis

(219)

35 496 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great staff and helpful

Chris was very knowledgeable and helpful when shopping with my son. Chris went beyond my expectations and assisted me with making the right decision on my New tent and backpack. I really appreciated being treat well and provided with the assistance we needed. I don't often visit this Go outdoors, however because of the great interaction I will be sure to return again due to the service provided. Chris was patient, understanding and knowledgeable, we will visit this store again because of this.

10 janvier 2026
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Knowledgeable team

Great honest advice about tents/sleeping bags etc. from Simon

10 janvier 2026
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

A really great shopping experience…

A really great shopping experience Simon was very knowledgeable and helpful. We came away with a bag full of hiking goodies but also had some sound advice for future purchases.

9 janvier 2026
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Walking boots

I went to buy walking boots and the range they had was great. Simon helped me to select them, he was very helpful, knowledgeable and honest asking me questions to find out what kind of walking I would be doing and found me the perfect pair. I can’t recommend him enough and will definitely go back.

5 janvier 2026
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Fantastic store

Fantastic store. Staff are very helful and friendly. I would strongly recommend shopping there.

23 décembre 2025
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Noté 1 sur 5 étoiles

Terrible service.

When I tried to purchase some gloves they come out at about £10 more expensive at the checkout than shown. The assistant said there are two prices have you got a go outdoors card, if not you can purchase one for five pounds, The verdict is by making me feel like a second class customer, I will never use your store again.

2 janvier 2026
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Very helpful at the shop

At the shop, Simon was really helpful. It's great to have someone who knows their stuff giving you advice. I wanted a pair of walking shoes rather than boots but my feet have a high arch. He instantly knew which shoes to try. Tried. Bought. Comfy. Wearing them now.

30 décembre 2025
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Both staff very helpful and pleasant…

Both staff very helpful and pleasant especially Paul (the older guy ) . Very jolly and polite . Good service

18 décembre 2025
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Simon in the lancaster store was…

Simon in the lancaster store was extremely helpful and helped me choose the right size

10 décembre 2025
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Excellent customer service

Excellent customer service. Simon very helpful and friendly. Great product knowledge.

28 novembre 2025
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great customer service

Spent over £400 in shop with the help from Simon, who was experienced and and gave me advice and was really lovely

17 novembre 2025
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

New boots

After trudging round Lancaster looking for a pair of walking boots my partner suggested go outdoors a great result not only I got fixed but my partner purchased a pair to! 👍 Abig thank you to Chinmay ( hope I’ve spelt that right ) a very helpfull young man thanks again now we are members 👍😁Bob&Sue

26 octobre 2025
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Good advice.

Good advice. Effecient service Friendly.

14 octobre 2025
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Exchange

Went into the Lancaster store to try on another jacket as was unsure of the one I had bought in Ambleside. Both Isaac and Simon were so kind and helpful in assisting me with what to do.

I highly recommend this store as they were amazing. Very helpful indeed. I placed an order for a different jacket a size up and am awaiting its arrival. So 5 stars.

9 octobre 2025
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Amazing helpful Simon great store

We visited the go outdoors in Lancaster today and usually find walking boot shopping overwhelming!
We were greeted by Simon who was patient and knowledgeable and helped us to find the perfect shoes even though we tried on lots of pairs he was fantastic- we will definitely come back for his excellent service.

10 octobre 2025
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Simon was extremely helpful in helping…

Simon was extremely helpful in helping me find the right walking boots to suit my wide feet, he's an absolute credit to his workplace and should be commended for going above and beyond! Fantastic customer service!

6 octobre 2025
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Noté 4 sur 5 étoiles

Plenty of stock for a small store

Plenty of stock for a small store. .excellent staff very knowledgeable.
Discounts for members is excellent.

3 octobre 2025
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 4 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

I just called in looking.

I had called in to the shop, looking for a new waterproof jacket.
I could not make my mind up which one that I wanted.
Simon,the assistant asked if I needed any help.
I explained what I needed and he was very knowledgeable about the options.
He gave me help and advice about fabrics and layers.
I would definitely recommend this outlet.

3 octobre 2025
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great service from Isaac.

Great service from Isaac, went in with an idea of what I was looking for but unfortunately they don’t stock it in an Express Store. But came out having placed an order for an absolute bargain on line for delivery to my home.

2 octobre 2025
Avis spontané
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great shop

We didn’t know there was a Go Outdoors shop in Lancaster until we walked by and as we had shopped at another Go Outdoors shop in the past we popped in. We wanted jackets ready for the colder weather and found exactly what we were looking for in our size. With great help from Paul we also joined the club and got a great discount too. All in all it was a great experience. Thank you!

24 septembre 2025
Logo de GO Outdoors - Lancaster (Express)

Réponse de GO Outdoors - Lancaster (Express)

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

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