GO Outdoors - Loughborough Avis 

2 603
TrustScore 5 sur 5

4,8

Bishop Meadow Road, LE11 5RE Loughbrough, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Excellent customer service from Ryan, helped us to choose the right tent and accessories. Also reminded us about the 120 minutes parking limit, which he sorted for us, it took a lot of deliberation... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

Attended the store to return an item and collect something ordered online. No staff at the collection point, then had to wait for them to log on. Upon returning the other item, there was very little... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I went to buy a few items in preparation for a trip I'm taking shortly. All of the items were in stock. On buying the items, I had a couple of problems, Meena guided me through and sorted the proble... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Dave in Loughborough store could not have been more helpful and friendly. We were looking for internal windsceen covers and he came out to van with us to try for size before buying. Saved a lot of ha... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de matériel de camping
  2. Magasin de vêtements de sport (activewear)
  3. Magasin de vélos
  4. Clud d'escalade
  5. Centre de randonnée équestre
  6. Magasin d'articles de course à pied

À propos de GO Outdoors - Loughborough

Écrit par l'entreprise

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Écrit par l'entreprise

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Coordonnées de contact

  • Bishop Meadow Road, LE11 5RE, Loughbrough, Royaume-Uni

  • 01509 273706

4,8

Excellent

TrustScore 5 sur 5

3 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,8

Tous les avis

(2 603)

35 893 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Super helpful staff.

I was looking at footwear not knowing where to start.....I was approached by a very helpful cheerful assistant, who helped me select a pair of boots. The check out experience was easy and happy too. Many thanks Go Outdoors.

25 août 2026
Avis spontané
Logo de GO Outdoors - Loughborough

Réponse de GO Outdoors - Loughborough

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Dave in Loughborough store could not…

Dave in Loughborough store could not have been more helpful and friendly. We were looking for internal windsceen covers and he came out to van with us to try for size before buying. Saved a lot of hassle buying and then returning as wrong size. Delighted with product and look forward to using them. We'll done Dave

20 août 2026
Avis spontané
Logo de GO Outdoors - Loughborough

Réponse de GO Outdoors - Loughborough

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Click and Collect worked well

The cropped trousers I wanted were not in stock at my local store so I did click and collect and it was an excellent experience throughout. I didn't have too long a wait until collection and it all went smoothly. Staff are always friendly and helpful at Go Outdoors. Products are good quality and value. That's why I buy most of my new clothes there now, including the nice shirt that I saw when collecting my trousers! Thank you.

11 août 2026
Logo de GO Outdoors - Loughborough

Réponse de GO Outdoors - Loughborough

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Really great help from Emily and John…

Really great help from Emily and John who went over and above what I expected. Really appreciate it - thanks guys x

13 avril 2026
Avis spontané
Logo de GO Outdoors - Loughborough

Réponse de GO Outdoors - Loughborough

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Excellent service

Excellent service. Really helpful staff.

12 août 2026
Avis spontané
Logo de GO Outdoors - Loughborough

Réponse de GO Outdoors - Loughborough

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Good service from Josh at the store

Good service from Josh at the store. Helped me to carry a large tent to my car and sorted out an issue I had with it quickly and without fuss. Thank you

3 août 2026
Avis spontané
Logo de GO Outdoors - Loughborough

Réponse de GO Outdoors - Loughborough

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Noté 3 sur 5 étoiles

Lack of staff on the floor

I’ve been to this store a few times over the years, but it appears that there seems to be a lack of staff on the floor.

We went in there to get footwear for my son and finding a member of staff was a challenge with me marching around the store until I eventually found one.

9 août 2026
Avis spontané
Logo de GO Outdoors - Loughborough

Réponse de GO Outdoors - Loughborough

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Friendly staff quick service

Friendly staff who dealt very quickly with a return/swap. Great service. Good price for members too.

7 août 2026
Avis spontané
Logo de GO Outdoors - Loughborough

Réponse de GO Outdoors - Loughborough

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

I ordered two camping/beach chairs…

I ordered two camping/beach chairs online at a very good sale price. They were delivered to me within the week by evri at a reasonable charge.
The chairs are great, lovely and comfy. Though slightly heavier than I hoped, they can easily be transported over the shoulder in the bags provided. All-in-all, I'm very happy with the purchase.

31 juillet 2026
Logo de GO Outdoors - Loughborough

Réponse de GO Outdoors - Loughborough

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Amazing service

Amazing service. Really friendly and helpful staff. Luke was even polite enough to laugh at my rubbish jokes.
Thanks very much Go Outdoors Loughborough.

7 août 2026
Avis spontané
Logo de GO Outdoors - Loughborough

Réponse de GO Outdoors - Loughborough

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Luke very helpful on till

7 août 2026
Avis spontané
Logo de GO Outdoors - Loughborough

Réponse de GO Outdoors - Loughborough

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Brilliant

The staff at Loughborough branch are brilliant, knowledgeable, patient, professional and very warm and friendly.

They gave us lots of detailed information and gave us time to discuss our options.

Once we had decided, we paid and they took our purchase to the car and even loaded it for us.

If only all businesses had such dedicated staff the world would be a much better place. Thank you.

24 juillet 2026
Logo de GO Outdoors - Loughborough

Réponse de GO Outdoors - Loughborough

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Really good selection good service…

Really good selection good service can’t be faulted, keep up the good work 👍🏻

22 juillet 2026
Logo de GO Outdoors - Loughborough

Réponse de GO Outdoors - Loughborough

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great shop

Great shop. Always a good variety of stock.
Friendly and knowledgeable staff (especially Emily and Kasey) Also, my dog loves to go and is made to feel welcome.

4 août 2026
Avis spontané
Logo de GO Outdoors - Loughborough

Réponse de GO Outdoors - Loughborough

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Emily was amazing!

Emily was amazing!
We had a right nightmare with a gift card and had to call the main office to sort it out.
Emily was so patient and professional as we took up quite a lot of time, but she sorted us out brilliantly!
When talking to my Mum and Dad, they also said they have had brilliant service from Emily, and they think she should be the manager! Thanks Emily you were EPIC!

21 juillet 2026
Avis spontané
Logo de GO Outdoors - Loughborough

Réponse de GO Outdoors - Loughborough

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Very helpful and friendly service

Very helpful and friendly service

26 juillet 2026
Logo de GO Outdoors - Loughborough

Réponse de GO Outdoors - Loughborough

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Fantastic reductions in the sale

Fantastic reductions in this very genuine sale. Served by Emily who guided us with issuing an up to date loyalty card for the store. Very friendly, professional and knowledgeable. Bought 3 items.

31 juillet 2026
Avis spontané
Logo de GO Outdoors - Loughborough

Réponse de GO Outdoors - Loughborough

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Excellent Service

Dale was extremely helpful and provided excellent customer service throughout. The bike department has always been great at this store, with knowledgeable staff who are happy to help. Another positive experience.

31 juillet 2026
Avis spontané
Logo de GO Outdoors - Loughborough

Réponse de GO Outdoors - Loughborough

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Camping, swimming, hiking...

Order arrived quickly. No problem returning one of the items. Dealt with swiftly.
It's a nice big store with almost everything you could possibly want to enjoy your outdoor fun, camping, fishing, hiking, swimming etc.

23 juillet 2026
Logo de GO Outdoors - Loughborough

Réponse de GO Outdoors - Loughborough

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

We were served by Henry

We were served by Henry. We had a bunch of questions for him regarding hiking and camping, which he was more than qualified to answer. Incredibly patient, polite, and helpful. Thank you, Henry

The G.O.A.T

30 juillet 2026
Avis spontané
Logo de GO Outdoors - Loughborough

Réponse de GO Outdoors - Loughborough

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

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