Took my husband to try on some hiking shoes (@Ancoats) for his first ever mixed terrain hike abroad explaining that there was the multi terrain ramp he could use to test the shoes as he has issues w... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUrban Exchange, Upper Ancoats, M4 6DE Manchester, GB
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Lisez les avis des autres
Searching for a new pair of Hiking Boots was always going to be a difficult process for me. Thankfully Ian was on hand and made the experience a lot easier. Not only did he demonstrate an excellent kn... Voir plus
L'entreprise a répondu
Huge store in Ancoats with free parking and a great display of tents. All staff very helpful especially Will and Lina and also the store manager who were very patient and happy to help me when I had... Voir plus
L'entreprise a répondu
Visited Ancoats store rather than looking online to buy new hiking boots. Was given excellent advice and happy with my purchase, but disappointed there wasn't a ramp anymore to check the fit on a gra... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de camping
- Magasin de vêtements de sport (activewear)
- Magasin de vélos
- Clud d'escalade
- Centre de randonnée équestre
- Magasin d'articles de course à pied
À propos de GO Outdoors - Manchester
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Écrit par l'entreprise
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Coordonnées de contact
Urban Exchange, Upper Ancoats, M4 6DE, Manchester, Royaume-Uni
- 01614 700775
4,9
Excellent
3 k avis
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Great company, great products
Originally put an order through online and paid for express delivery. Dispatch was instant and communication from Go Outdoors excellent. However, the delivery company used to send my parcel was Evri and that's where problems occurred. To summarise in a few words, the parcel never came on the 1st day, nor the 2nd, or the 3rd. Every day, the tracking number was saying the parcel was on its way and due to be delivered, only for the status to suddenly change later on for 'back with courier, wait for another 24h' etc. The whole situation was ludicrous considering that I had paid for next day delivery: I escalated the issue with Evri which assured me the parcel would be delivered on the day (they said that on 3 consecutive days), I was stuck at home waiting for nothing for 3 days, and finally gave up as I desperately needed my order. I called customer services at Go Outdoors, and the service I received was exceptional. I could not fault them for how swiftly they dealt with it all, apologised and refunded me before we had finished our phone conversation. The agent was very professional and friendly; solutions were offered even before I asked for any.
As I desperately needed my parcel items for an imminent camping trip, I ended up driving up to one of their shops that very day after my phone call; I bought more than initially ordered and was very pleased with the service I received, the quality and price of the products.
I will definitely order again from Go Outdoors as although Evri let the company down, I feel reassured that Go Outdoors is efficient and puts their customers first. I also trust that the issue with delivery and the lack of reliability Evri displayed in this particular instance will be thoroughly investigated and dealt with at Go Outdoors end.
Very impressed with the company!
7 mai 2026
Réponse de GO Outdoors - Manchester
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Manchester
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Great and quick service
Great and quick service. Craig was very helpful and friendly.
15 mai 2026
Avis spontané
Réponse de GO Outdoors - Manchester
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Craig was super helpful
Craig was super helpful, he is a very friendly and helpful member of staff,amazing customer service, thankyou Craig
15 mai 2026
Avis spontané
Réponse de GO Outdoors - Manchester
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Good service
Good service from the cashier, was great when looking for DofE stuff and even gave me a 10% discount for my scouts membership.
5 stars
14 mai 2026
Avis spontané
Réponse de GO Outdoors - Manchester
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Craig has been an amazing person and I…
Craig has been an amazing person and I would shop again for sure
14 mai 2026
Avis spontané
Réponse de GO Outdoors - Manchester
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Went into Go Outdoors Ancoats today for…
Went into Go Outdoors Ancoats today for a new Berghaus jacket. Excellent customer service provided by Craig at the checkout. Polite and knowledgeable staff in the shop.
14 mai 2026
Avis spontané
Réponse de GO Outdoors - Manchester
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great customer service from Craig
Great customer service from Craig. Really knowledgeable and helpful. Would recommend.
14 mai 2026
Avis spontané
Réponse de GO Outdoors - Manchester
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Another great experience from the staff…
Another great experience from the staff at the Ancoats store especially Simon who always goes that extra mile. Thank you to all especially Simon, Craig & Ian
13 mai 2026
Avis spontané
Réponse de GO Outdoors - Manchester
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Ian was very informative and helpful…
Ian was very informative and helpful helping my wife and myself select the right walking shoes, and Craig on the pay desk was also very helpful and polite.
13 mai 2026
Avis spontané
Réponse de GO Outdoors - Manchester
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Dylan at the fishing store helped me…
Dylan at the fishing store helped me out very much.
13 mai 2026
Avis spontané
Réponse de GO Outdoors - Manchester
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent service form Ian and Craig
Excellent service from Ian and Craig today at the Manchester store, sorted everything out efficiently
13 mai 2026
Avis spontané
Réponse de GO Outdoors - Manchester
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Manchester
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Craig the cashier was friendly and…
Craig the cashier was friendly and helpful..
Thank you.
11 mai 2026
Avis spontané
Réponse de GO Outdoors - Manchester
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Manchester
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Customer focused sales advisor
Claudia was extremely knowledgeable and helpful in advising me what walking boot and sock to purchase
10 mai 2026
Avis spontané
Réponse de GO Outdoors - Manchester
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Carl and craig
Was served by Carl and craig in the fishing section, both gents was very helped and give me great advise, thank you both very much and see you again soon 👍🏻
8 mai 2026
Avis spontané
Réponse de GO Outdoors - Manchester
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Great service
Great service! Needed to renew my membership, do a price match and get an NHS discount added. Craig didn't break a sweat :)
7 mai 2026
Avis spontané
Réponse de GO Outdoors - Manchester
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great help
Another shop failed to provide me with my items i bought online and Leanne and Craig helped me massively with getting what i needed.
7 mai 2026
Avis spontané
Réponse de GO Outdoors - Manchester
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Great shop
Great shop, had everything i needed and Craig was super helpful in getting everything through - thanks a lot!!
7 mai 2026
Avis spontané
Réponse de GO Outdoors - Manchester
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
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