GO Outdoors - Manchester Avis 

Richard was very helpful, top customer service.

Great service great staff member Dylan, overall satisfied

Craig was great help he explained everything, the star of the show

Great service from Ian, really helpful advice with boot fitting and no sales pressure

I think that I have got Klowdia's name right, apologies if not. We saw Klowdia and Craig, they were both very helpful. We left with two pairs of Brasher walking shoes and two pairs of Bridgedale light hiker socks. The store is enormous and very well stocked. Using the Discount Card is absolutely essential, we saved £83.00. We recommend it!

Was served by Joe whilst looking for a camping stove. He was very informative, explained all my options and was very patient. Great service!

Needed a footprint for my new Rydal400 tent. Out of stock online at GoOutdoors, Millets, Blacks etc.
Called 14 Go Outdoor stores as this company have no idea where stock is. The customer has to work it out for the them. All calls were sadly in vain. They had Rydal500 footprints so in anticipation of returning the 400 and buying a 500 instead I went to Manchester to see the 500. There was a 400 next door and in it unbelievably were the 400 footprints! The Manchester store was the first I had called! Clearly this company have no concern for customers or staff at all. But on the basis that each call took five minutes while a member of staff went to check then they are doing their bottom line no good either by wasting staff time. I can't think of one other retailer who can not identify stock in the closest branch to a customer. Wake up Go Outdoors it's 2026! Staff at the store were great & they must be so frustrated.

Update in reply to the response.

I'm sorry but there is absolutely no evidence or any stock visibility or location system. If there were one I'm sure staff would use it rather than run around the store looking aimlessly.

Outstanding service from the staff at go outdoors Manchester. Lawrence, Carmen and Craig helped us out with everything.

Very nice staff and helpful. Thank you Richard

Very good customer service

Very helpful customer service from staff who answered my questions.

Regular visitor to the Manchester urban exchange branch and often see the same people, always such a friendly and helpful bunch and felt they deserved a shout out!

Craig was very help full although they didn’t have the specific gear I was looking for he helped me find an alternative

Joe was very helpful - great customer service

Craig at the till was so nice and helpful. The shop had everything we needed and more. I would highly recommend a visit.

Very helpful colleague- not sure of name- guy with brown hair quite young- didn’t have tent that i wanted in store but told me to call other stores to check stock. Very friendly and informative about tents needed.

Craig was very friendly and kind at the cashier- nice chats about walking & hiking. Good customer service. Overall v positive experience

I needed some new walking boots and while I was browsing, Ian came over to assist me, he even gave me advice I didn’t know about trying them at home with different socks, insoles and times of day. Thank you Ian. Then when I went to the checkout, Craig was also lovely and gave me the same advice. He was very friendly and professional. They were both perfect examples of what great customer service is!

Great service from craig today even helped pack the bags.you dont get many shops that offer that kind of service anymore.thank you craig

This afternoon I visited Go Outdoors Ancoats Manchester, my wife needed to look at walking gear so leaving her to browsing I headed to the fishing gear department. I visit here on many occasions. I would like your company to acknowledge the great customer service I always experience from Karl. Karl has fantastic knowledge & always gives me help & advice on any items I'm looking at to purchase. I'm hoping that the business has a way of rewarding there staff for great customer service as Karl deserves acknowledgement from management. Thank you 😊

This afternoon we visited Go Outdoors Ancoats Manchester. I needed much help on ladies walking gear, on requesting help from advisor Craig I was assisted with a smile & second to none excellent customer service. He wasn't pushy & gave me information on the fab products for sale. On helping me choose my products Craig finished the transaction purchase with a smile. Great customer service, thank you very much Craig is a brilliant asset to Ancoats Manchester store 😁