GO Outdoors - Poole Avis 

2 827
TrustScore 5 sur 5

4,8

Pitwines Retail Park, Pitwines Road, BH15 1XU Poole, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Had to return an unused sleeping bag. Served by Rebecca who couldn't have been more helpful. Despite a technical issue finding the item on the touch pad, and the queue building behind us, she dealt w... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We went to GoOutdoors to buy an air windbreak, not a cheap item so needed advice. The assistant, Quinn, was very knowledgeable, explained clearly the differences between brands and was able to give a... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

I went into a store, on the advice of customer service, to collect a tent which had not been delivered. I waited for over an hour for the manager to ring customer service and get the relevant inf... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Finn was extremely helpful. I had found the sun shelter I wanted online but there was only one in store. When I got there it was up as a display model. Finn dismantled it for me, making sure all was... Voir plus


À propos de l'entreprise

  1. Magasin de matériel de camping
  2. Magasin de vêtements de sport (activewear)
  3. Magasin de vélos
  4. Clud d'escalade
  5. Centre de randonnée équestre
  6. Magasin d'articles de course à pied

À propos de GO Outdoors - Poole

Écrit par l'entreprise

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Écrit par l'entreprise

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Coordonnées de contact

  • Pitwines Retail Park, Pitwines Road, BH15 1XU, Poole, Royaume-Uni

  • 01202 013610

4,8

Excellent

TrustScore 5 sur 5

3 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,8

Tous les avis

(2 827)

34 506 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Happy to be helped again by Haleema

Happy to be helped again by Haleema - always so knowledgeable with excellent advice. Thank you!

15 août 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Haleena was very helpful!

15 août 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Had to return an unused sleeping bag

Had to return an unused sleeping bag. Served by Rebecca who couldn't have been more helpful. Despite a technical issue finding the item on the touch pad, and the queue building behind us, she dealt with the transaction professionally and with a smile. Many thanks Rebecca

14 août 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Very helpful

Peter was extremely helpful today and I very much appreciated his guidance and advice.

14 août 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Finn was extremely helpful

Finn was extremely helpful. I had found the sun shelter I wanted online but there was only one in store. When I got there it was up as a display model. Finn dismantled it for me, making sure all was present and correct and even gave me a discount as it was ex-display. Great custome service, highly recommend.

12 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Great service from Callum and Ben T on…

Great service from Callum and Ben T on a regular basis. Definitely recommend.

13 août 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Haleema was super helpful

Haleema was super helpful. A great member of the team. Thank you! Great value too!

13 août 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great service from Callum today at the store

Great service today at the store. Callum helped us find exactly what we wanted (camping table, kitchen and beds). There was none in stock, only the show items, but Callum assisted us to purchase those (which was not a problem for us). Very polite and helpful. Many thanks.

12 août 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Noté 4 sur 5 étoiles

The shop is great.well laid out and…

The shop is great.well laid out and plenty to choose from with good prices too. Just lost a star because it took quite a while to find someone to help with what we wanted to buy ended up ordering online

29 juillet 2026
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great products and great prices

We went to GoOutdoors to buy an air windbreak, not a cheap item so needed advice. The assistant, Quinn, was very knowledgeable, explained clearly the differences between brands and was able to give a good discount. Adam at checkout was polite and helpful despite the hot weather and it being the end of the day. Quinn kindly carried the items to the car for us as well. We always get great service at this store, there is ample parking and the opening hours are really convenient.

11 août 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Excellent service from the young man on…

Excellent service from the young man on the Rab coats section
Staff and service excellent

11 août 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Happy as always

Happy as always with the service and products today. Rebecca was friendly and helpful.

10 août 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Exemplary Service

I recently went to Go Outdoors in Poole. I needed a new pair of walking shoes. My feet are long and I often find that I can’t get my size in the range that most ladies shoes fit into.
I was served by Haleena. She was most helpful and was happy to go to and from the stock room to get a variety of different styles in my size until I was happy with my purchase.
She has also served me on previous occasions and I have to say that her service has always been exemplary. She is a credit to your company.

14 juillet 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Noté 2 sur 5 étoiles

Customer service fault

I went into a store, on the advice of customer service, to collect a tent which had not been delivered.
I waited for over an hour for the manager to ring customer service and get the relevant information so as I could leave with my tent.
Surely there should be a direct number for them to call as the customer service rep had told me??

The staff in store however were great and also very apologetic for the delay (not their fault).

1 août 2026
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great customer service from Haleema.

Great customer service from Haleema.

8 août 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Visited Poole shop

Visited Poole shop. Staff very helpful. We bought all that we went for and more!
Young lady in shoes/boots whose name began with H, very helpful indeed as was Andy on the till.
Always a good experience. Thank you.

8 août 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Was served by Wiktor and he was ever so…

Was served by Wiktor and he was ever so helpful and answered all my questions. Just want to thank him for all his help

8 août 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great Service

Very pleased with the quick and helpful service by Haleema today. The store is very well layed out so it is easy to find the items you are looking for. The staff were all very friendly and helpful.

8 août 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

The sales assistant (Haleema) was very…

The sales assistant (Haleema) was very friendly, helpful and efficient in her roll.

7 août 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great store and haleeung the sales lady…

Great store and haleeung the sales lady was absolutely brilliant and helpful in helping me with best boots to buy for my walking. Would recommend this store and her to get walking boots. No pressure at all which I liked.

6 août 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

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