GO Outdoors - Poole Avis 

2 855
TrustScore 5 sur 5

4,8

Pitwines Retail Park, Pitwines Road, BH15 1XU Poole, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

I visited Go Outdoors Poole today to look for a hillwalking raincoat, a pair of good quality boots, and a rucksack. I was able to buy all three items and was served by several helpful and knowledgeabl... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

From the moment we entered the store to see if we could exchange a pair of walking boots for a larger size, Rebecca was extremely helpful telling us where in the store we needed to go. Peter sorted ou... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Overall service was good, but l was a little disappointed that you can no longer pick orders up from my local store.

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great customer service from Peter who was helping me to decide which walking boots were the best for me. I do a lot of hiking and got coming a hiking race next month. I needed a good pair of boots th... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de matériel de camping
  2. Magasin de vêtements de sport (activewear)
  3. Magasin de vélos
  4. Clud d'escalade
  5. Centre de randonnée équestre
  6. Magasin d'articles de course à pied

À propos de GO Outdoors - Poole

Écrit par l'entreprise

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Écrit par l'entreprise

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Coordonnées de contact

  • Pitwines Retail Park, Pitwines Road, BH15 1XU, Poole, Royaume-Uni

  • 01202 013610

4,8

Excellent

TrustScore 5 sur 5

3 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

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4,8

Tous les avis

(2 855)

35 808 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Peter provided excellent customer…

Peter provided excellent customer service as he walked us through what fishing equipment we would need to start out and even went above and beyond to give us his tips and trips when fishing. This was extremely helping for myself and my partner who are completely new to fishing!

22 avril 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

We came Into the Poole Branch for a…

We came Into the Poole Branch for a Roof Tent not really 💯 sure of which type we wanted and all the other bits to go with it. We went out with exactly the one we needed plus roof bars,a liner and a light. We were also pointed to a set of 3 piece window blinds for our T4 Van. Abi,Brad and Jensen could not have been more helpful. Way to go Poole Branch!

29 avril 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Rebecca knew immediately where the Sock…

Rebecca knew immediately where the Sock Cord was kept (in a drawer), not in sight on the shop floor. Between her and Xavier, the cord was cut, carefully secured in a tidy bundle, and paid for, in not more than 10 minutes. Brilliant!

28 avril 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

BAITING UP FOR FISHING

GOOD SERVICE AND DELIVERY

21 avril 2026
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

I was looking for a pair of walking…

I was looking for a pair of walking shoes and Peter the store assistant was very helpful and polite. Thankyou

28 avril 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

I went into the store and was served…

I went into the store and was served for a pair of shoes by Jake. He was very understanding of what i wanted and needed out of a shoe. I left with his excellent recommendation. The till staff are very polite and efficient too. Great store!

23 avril 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Jake was super friendly and helpful and…

Jake was super friendly and helpful and made sure we got everything we needed for our upcoming trip

25 avril 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

We had a great service by Harry and…

We had a great service by Harry and Quinn.
Excellent service
Definitely we will come back soon
Thank you Harry and Quinn

26 avril 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Special thanks to Quinn!

Friendly helpful staff. Would like to give a special mention to Quinn who went above and beyond and took the time to mend our tent pole… extremely grateful, thank you.

26 avril 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Fantastic service

Fantastic service, everyone is always so helpful and I always leave with what I need. Xavies and Dave helped me out with getting ready for a weeks fishing at a lake. My go too shop now for fishing and camping gear. Cheers guys

25 avril 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Served by Xavier and Haleema today.

Served by Xavier and Haleema today.
It was a very enjoyable experience probably best described as having a personal shopper. I bought footwear from Merrell, Peter Storm and a Berghaus jacket.

I do think it is time the nonsense £5 membership card was scrapped though.

23 avril 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Noté 4 sur 5 étoiles

A good visit with excellent service…

A good visit with excellent service from Haleema. I was wanting walking shoes/boots for an upcoming event. It was very disappointing to find a number of shoes on display were not in stock in my size (9) which sounded quite common from overhearing other conversations. Haleema did find some suitable shoes eventually and made sure they were fitted correctly. Other staff were very helpful and pleasant and would recommend the shop as we use it quite often. We’re quite local, so suggest phoning to check stock if you’re travelling distance.

22 avril 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Thank you for leaving us a 4 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Friendly and helpfull Staff

Friendly and helpfull Staff, good prices.

14 avril 2026
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Andy A was really patient and…

Andy A was really patient and knowledgeable in helping me choose walking gear. Thanks so much!

23 avril 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Happy helpful friendly staff.

Everyone was Very helpful in the tent shopping department especially when we couldn't find what we wanted QUINN managed to find an alternative, solution and help us out. At the tills KIM was very kind and pleasant to deal with and made sure we got everything that we needed. I will definitely be back for more bits though!

23 avril 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

How refreshing to visit a 'large store'…

How refreshing to visit a 'large store' and be treated so well. The staff at Go Outdoors (Rebecca and Ben) couldn't have been any more polite, knowledgeable and courteous.

21 avril 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great Customer Service

I had to return to Go Outdoors as I'd lost my receipt. The staff were extremely helpful, and even though they were clearly busy they took the time to search through the previous day's transactions to locate my receipt. A special mention to Viktor on the till, who, whilst under pressure with a long line forming, remained courteous and professional and kept a smile on his face. A credit to the company.

18 avril 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Lovely lady ,very helpful ,thank you

18 avril 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Peter at Poole store was really helpful…

Peter at Poole store was really helpful and informative when I was shopping for walking shoes.

17 avril 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Greatly supportive and friendly

Haleema helped me with trying on and choosing a suitable pair of walking boots. She was very informative and gave good recommendations, all the while battling it out with hayfever. 😂 Very happy and appreciative of the support

16 avril 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

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