Came in today to get things for a camping trip olly took me around the whole shop gave me expert recommendations for everything answered every single question i had in full detail. Kohanna served me a... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The store had a great range of gear perfect for any outdoors goer. We especially were impressed by the kindness and amazing customer service given by Olly. When I was struggling to find a pai... Voir plus
L'entreprise a répondu
Very poor, took payment for an item that turned out to be unavailable after 9 days no online update as unavailable or out of stock. After 2 weeks a refund appears unannounced very poor communications... Voir plus
L'entreprise a répondu
Great customer care . Jackson from the Preston deepdale store was very attentive and patient as I tried a few pairs of hiking boots. Asked a few questions and Jackson was very fluent and knowledgeabl... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de camping
- Magasin de vêtements de sport (activewear)
- Magasin de vélos
- Clud d'escalade
- Centre de randonnée équestre
- Magasin d'articles de course à pied
À propos de GO Outdoors - Preston
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Écrit par l'entreprise
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Coordonnées de contact
Deepdale Retail Park, PR1 6QY, Preston, Royaume-Uni
- 01772 349669
4,7
Excellent
2 k avis
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5* customer service!
I had ordered a sleeping bag online to collect locally- my order was diverted to a different store. I rang Preston and spoke to Calvin who went out of his way to help me.
There was a lovely lady on the tills too, very pleasant, cheery and assisted me quickly.
Absolutely fantasic customer service, thank you again!
29 avril 2026
Avis spontané
Réponse de GO Outdoors - Preston
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Fantastic customer service by Kieren
Fantastic customer service by Kieren, from a telephone call the day before asking for advise to my visit today when he actually remembered me, WOW! Keiren went out of his way to help me, nothing was too much trouble to him. Thank you so much.
27 avril 2026
Avis spontané
Réponse de GO Outdoors - Preston
Hi,
We're really glad you took time out to rate us as 5 stars here on Trustpilot. Hopefully we can deliver more wow experiences for you in the future.
Thanks again,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Preston
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Some of the most fabulous Service have…
Some of the most fabulous Service have received in quite some time credit Calvin and Marky who went above and beyond to provide the service that I received today and actually changed my mind about the purchase of a pair of boots and they were right all along, thank you very much, and well done lads. Great service. Also great help from Simon at the Lancaster branch in Directing me to Preston. Well done again…
27 avril 2026
Avis spontané
Réponse de GO Outdoors - Preston
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Young chap called Calvin assisted me…
Young chap called Calvin assisted me and he was great. Very helpful and knowledgable and a decent lad.
27 avril 2026
Avis spontané
Réponse de GO Outdoors - Preston
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Helpful staff member
I bought a pair of Scarpa boots yesterday at the Preston store.
Calvin was extremely helpful and obtained a price match for me without being asked
25 avril 2026
Avis spontané
Réponse de GO Outdoors - Preston
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
All round good service and information
Easy purchase on line, excellent price and value.
Delivery to store was good and pick up easy. All in all really good service all round
16 avril 2026
Réponse de GO Outdoors - Preston
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Good service by Calvin on the shoes!
25 avril 2026
Avis spontané
Réponse de GO Outdoors - Preston
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Calvin was helpful in finding my size…
Calvin was helpful in finding my size in a walking shoe. He left me to try them on and checked in with me once I had time to have a little walk around the shop. I went on to purchase.
25 avril 2026
Avis spontané
Réponse de GO Outdoors - Preston
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great staff
I dropped into the store to pick up my online order and was helped by Luke, he was great, friendly and efficient.
19 avril 2026
Avis spontané
Réponse de GO Outdoors - Preston
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great customer service.
Went in to the Deepdale store Preston. I had a great customer experience with the shoe sales employee Mark who knows his stuff, my apologies for sending him backwards and forwards but with his help found the right pair of walking boots..Both staff members on the tills were great as well.
20 avril 2026
Avis spontané
Réponse de GO Outdoors - Preston
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
I visited the store today looking for walking boots
I visited the store today looking for a new pair of walking boots. I was assisted by Mark and Shane who had great knowledge of boots and patiently helped me chose a pair that worked for my feet. Thank you to both and I would recommend a visit if you are looking and need some help choosing. I was even shown a new way to tie my boots to help support my weak ankle.
20 avril 2026
Avis spontané
Réponse de GO Outdoors - Preston
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Arthur at the Deepdale Preston store…
Arthur at the Deepdale Preston store was very helpful and extremely patient. He went out of his way to help me when purchasing some walking boots. It makes for a pleasant shopping experience when there are staff actually there to help you. This generally does not seem to be the case in many other retail outlets. More stock available in store for shoes and boots would be helpful
20 avril 2026
Avis spontané
Réponse de GO Outdoors - Preston
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Top team, thank you!
Just wanted to say a big thank you to Hope & Sara who were incredible helping me secure some climbing gear after a click and collect issue.
Also a shout out to the chap at Blackburn, who refunded and helped when pieces were missing from the c&c delivery.
17 avril 2026
Avis spontané
Réponse de GO Outdoors - Preston
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Calvin went above & beyond, Amazing customer service
I was staring at the same shelf for ages, really puzzled on which stove set to get, Calvin offered to help me find what I was looking for, asked me plenty of questions about my upcoming trip so he knew what I’d specifically need & talked me through pros & cons of different kinds, he also checked the rest of my kit to make sure I had all the right kit for a few days in the lakes. Great customer service, could not be more grateful to Calvin for going out of his way to help me out.
17 avril 2026
Avis spontané
Réponse de GO Outdoors - Preston
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Alfie served us and was very helpful
16 avril 2026
Avis spontané
Réponse de GO Outdoors - Preston
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great store and staff
Well stocked and staff were really approachable and friendly. Alfie who serves us at the till was really personable and had went the extra mile
16 avril 2026
Avis spontané
Réponse de GO Outdoors - Preston
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Preston
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Complint well dealt with
Neil dealt with my complaint efficiently and in an understanding way. We all make mistakes, it's how they're dealt with and he was great
13 avril 2026
Avis spontané
Réponse de GO Outdoors - Preston
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Always good service
31 mars 2026
Réponse de GO Outdoors - Preston
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
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