My wife and I visited the store on Friday and Saturday last week to buy some cold weather gear for our forthcoming trip to Norway, such as boots etc. It was the blind leading the blind but with the... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
We had excellent service. John helped to find walking boots for my son, along with sleeping bag and bag for going on hikes. His help was much appreciated given the long list of things we needed. The c... Voir plus
L'entreprise a répondu
I met John today who helped me decide on the most appropriate camping chair. It was nice to receive good customer service by both John & his fellow colleague. I would recommend shopping here.
L'entreprise a répondu
Recent visit for a lot of outdoor gear: a commuter rucksack, a pair of walking boots, socks and coat. Staff were friendly and helpful (Sue especially here) and personable, attentive and patient while... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de camping
- Magasin de vêtements de sport (activewear)
- Magasin de vélos
- Clud d'escalade
- Centre de randonnée équestre
- Magasin d'articles de course à pied
À propos de GO Outdoors - Solihull (Express)
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Écrit par l'entreprise
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Coordonnées de contact
38-40 Mill Lane, B91 3DA, Solihull, Royaume-Uni
- 0121 227 8176
4,8
Excellent
245 avis
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Wonderful customer service
The staff were really helpful and friendly and even went out of their way to try and find a different pair of shoes as the one I wanted was out of stock. Overall I loved the shoes and the staff were amazing, thanks guys <3
30 octobre 2024
Réponse de GO Outdoors - Solihull (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Amazing bargain
Amazing bargain, leather walking boots reduced from £100 to £45 for members. Although shop was due to close for stocktaking I wasn't hurried and served with a smile.
22 octobre 2024
Réponse de GO Outdoors - Solihull (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Helpful staff
Helpful, polite staff happy to assist.
Facilitated the exchange of faulty product without any issues.
Will happily return to this store.
15 octobre 2024
Avis spontané
Réponse de GO Outdoors - Solihull (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
I visited Go Outdoors Express to…
I visited Go Outdoors Express to collect an order. Staff were lovely and helpful. Only criticism is the lack of bigger branded items but I don’t think this is isolated to Go Outdoors
3 octobre 2024
Réponse de GO Outdoors - Solihull (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Solihull (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Helpful Staff
I regularly visit the Solihull store and find the staff to be polite & helpful. The store is tidy, clean & well set out too. Bruce helped me find the trousers I needed today. He has also been very helpful in the past when I was trying on & buying new hiking boots to take to Austria.
8 octobre 2024
Avis spontané
Réponse de GO Outdoors - Solihull (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Pleasant shopping experience
Good stock levels. Pleasant shopping experience. Helpful staff. Good discount scheme. Good competitive prices
9 octobre 2024
Avis spontané
Réponse de GO Outdoors - Solihull (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Polite helpful staff..very welcoming..
2 octobre 2024
Réponse de GO Outdoors - Solihull (Express)
Thanks for the review.
We're grateful you felt it worthy of 4 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great service from bob
2 octobre 2024
Avis spontané
Réponse de GO Outdoors - Solihull (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Solihull (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
I came to the store about a few things…
I came to the store about a few things I got served very nice by Libby. I love the place. I love the service hundred percent of coming back thank you. See you soon.
15 septembre 2024
Avis spontané
Réponse de GO Outdoors - Solihull (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Attentive service by Reece to find some…
Attentive service by Reece to find some Merrell shoes for me this morning. Good advice regarding the vibram soles.
18 septembre 2024
Avis spontané
Réponse de GO Outdoors - Solihull (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Good value and efficient
Easy ordering, prompt reply for click and collect, friendly helpful staff
16 septembre 2024
Avis spontané
Réponse de GO Outdoors - Solihull (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Bruce explained clearly the options and…
Bruce explained clearly the options and enable me to try them all on. He helped me join the club and made immediate saving. So very happy either gilet and the service. I look forward to returning very soon and receiving the offers on my emails. Thanks Bruce
13 septembre 2024
Avis spontané
Réponse de GO Outdoors - Solihull (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Walking Boot Experts
I went to Go Outdoors Solihull after work to find some walking boots.
Sue who served me was super helpful, giving me great advice and different recommendations.
I tried slight variation of sizes of lots of different pairs of boots.
Sue was unwavering in her enthusiasm, going back and forth to the store room and persevered until she found the right boots for me.
I'm super happy with my choice of boots and I'm pleased that I chose to go to Go Outdoors Solihull.
13 septembre 2024
Avis spontané
Réponse de GO Outdoors - Solihull (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
I found the staff friendly and helpful
I found the staff friendly and helpful. Would recommend this shop
13 septembre 2024
Avis spontané
Réponse de GO Outdoors - Solihull (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Solihull (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Friendly helpful staff
Friendly helpful staff, knew about the product I was after, wasn’t hassled when I walked into the shop, but were available when I needed to ask a question
23 août 2024
Réponse de GO Outdoors - Solihull (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
#leakytenttroubles
nice people not reviewing the shop as a whole just the specific green 4 man tent we brought. how can you sell a tent that is not waterproof please? why am i sat here getting an involuntary shower and waking up in swimming pools… i cant swim. really upset with this ngl guys please sort it out. ‘waterproof tent’. where? cus i can promise it’s not this one it leaks like my grandmas bladder x
24 août 2024
Avis spontané
Réponse de GO Outdoors - Solihull (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Sue was super helpful in finding my…
Sue was super helpful in finding my partner some walking boots that fitted :) - this was especially great because she needed a half size which are often difficult to find!
17 août 2024
Avis spontané
Réponse de GO Outdoors - Solihull (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
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