We are members of the Camping and Caravan club and everytime we have tried to get the discount off the club card we can't. With the assistant saying it's already been discounted. Go Outdoors stock is... Voir plus
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Lisez les avis des autres
Called today for a (LOOK) at new hiking boots today for the wife, having recently had our old gtx boots wet out badly. Met Theo and Helen who not only helped us but found the missing boot, they know... Voir plus
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I visited GO Outdoors Stockton to purchase some hiking boots for an upcoming multi day hike. Helen was friendly, knowledgeable and professional - she helped me to identify the most suitable types... Voir plus
L'entreprise a répondu
Helen was really helpful today when we were looking for some new walking boots for our son. She took the time to check that the fit was right, allowing for growing room, and showed us a really helpful... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de camping
- aussi dans
- Centre de randonnée équestre
- Clud d'escalade
- Magasin d'articles de course à pied
- Magasin de vélos
- Magasin de vêtements de sport (activewear)
À propos de GO Outdoors - Stockton
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Écrit par l'entreprise
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Coordonnées de contact
Portack Lane, TS18 2SP, Stockton, Royaume-Uni
- 01642 033335
4,7
Excellent
3 k avis
Demande des avis aux clients
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Excellent experience
Extremely helpful, polite and kind staff. Excellent prices and quality. Thank you, Lewis and Abbie!
22 juin 2026
Avis spontané
Réponse de GO Outdoors - Stockton
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Served by Caitlyn she was very polite…
Served by Caitlyn she was very polite and kind especially with helping me carry the items the till
21 juin 2026
Avis spontané
Réponse de GO Outdoors - Stockton
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Karen was a gem!
21 juin 2026
Avis spontané
Réponse de GO Outdoors - Stockton
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Customer service was great from…
Customer service was great from Rebecca!
I was in to looking for walking shoes for the 3 Peaks just before the walk ( foolish I know !) And while looking at a mass of shoes not knowing which would be best, Rebecca a staff member came over and was very helpful in getting a shoe that fit perfectly.
Since then I have completed the walk and can safely say they were an amazing pair of shoes that gave me no blisters until the very end of the walk but even then this was my fault for not having a spare pair of socks.
So in summary id highly recommended this store both for choice and service ( from Rebecca)
4 juin 2026
Avis spontané
Réponse de GO Outdoors - Stockton
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Jay and Helen were great assistants
Jay and Helen were great assistants, giving me advice and supplying a pair of walking boots
20 juin 2026
Avis spontané
Réponse de GO Outdoors - Stockton
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Helen was very helpful
Helen was very helpful. She explained she was in training if she couldn't answer everything. Didn't rush me.
Very pleased and friendly
20 juin 2026
Avis spontané
Réponse de GO Outdoors - Stockton
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Karen was very polite and helped us get…
Karen was very polite and helped us get everything we need. Great customer services!!!
19 juin 2026
Avis spontané
Réponse de GO Outdoors - Stockton
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
One of the lights I received was a…
One of the lights I received was a faulty return,all the box it was in
was torn and taped up with sellotape ,button broke and battery not sealed plus not working
Had to go back to shop to return ,would not exchange cos lights in shop were £2 dearer cos of new packaging ,
Lights came from Kingston store ,I returned to Stockton store
I did not return a faulty item ,the light i received was obviously an item that a previous customer had returned faulty but was sent out to me in that condition,packaging ripped and taped up with sellotape
instead of a new one in sealed packaging ( it was NOT NEW )
Hence me having to go back to the store again for me to get a NEW light
Which should of been sent to me in the first place
16 juin 2026
Réponse de GO Outdoors - Stockton
It is disappointing to hear that you received one of the lights from your click and collect order in this way.
This will be raised with the store it was despatched from so that improvements can be made in their quality control process. When returning an item as faulty stores are only able to offer an exchange if an identical item is available and we are sorry that this was not possible during your visit.
We hope that you will choose to purchase from Go Outdoors again in the future to allow us the chance to improve upon your experience.
Kind regards,
GO Outdoors Customer Care
Poor communication re order
We had an expected date for click & collect, but we didn’t get the promised email telling us the item was in store. We had to call GO - Daisy was apologetic and helpful.
15 juin 2026
Réponse de GO Outdoors - Stockton
Thank you for your review.
I am sorry to understand that you did not receive any communication from us to update you on the status of your recent Click & Collect order. The issue has been raised to the relevant team to investigate the route cause of this.
From checking your order I can see that this has now been collected from the selected collection location on the 15th of June.
Your feedback is important to us and I do hope that GO Outdoors can provide an improved upon service in the future.
Kind regards
GO Outdoors Customer Care
go outdoors - Stockton Footwear
I have visited go outdoors, Stockton several times over the last couple of months for various reasons. The two most recent have been to look at walking boots and running trainers, both times I have dealt with a member of staff called Jay, who works on footwear. I have to say Jay or Jason, has been brilliant and a shining example of true customer service, a real credit to the company. He is knowledgeable and really knows his stuff when it comes to footwear. He very helpful, patient and has a real interest in helping customers find exactly what they are looking for.
11 juin 2026
Avis spontané
Réponse de GO Outdoors - Stockton
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Both VIKKI and HELEN were amazing in…
Both VIKKI and HELEN were amazing in helping us find as well as sort out what we needed today. Great staff
13 juin 2026
Avis spontané
Réponse de GO Outdoors - Stockton
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Great customer service - highly recommend Rob
Rob was brilliant and helped me with some extras for my Hi-gear Lavvu tent. Very helpful, highly recommended.
12 juin 2026
Avis spontané
Réponse de GO Outdoors - Stockton
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Claire was very helpful she helped me…
Claire was very helpful she helped me fill my discount card in
12 juin 2026
Avis spontané
Réponse de GO Outdoors - Stockton
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent customer service …
Excellent customer service today from Rob at Stockton. We needed some replacement poles for some older oex tents which are discontinued. Rob managed to find some replacement poles in the warehouse that will cut to size. He donated these to our DofE group free of charge. Top bloke going the extra mile.
11 juin 2026
Avis spontané
Réponse de GO Outdoors - Stockton
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Rebecca was a absolute star polite and…
Rebecca was a absolute star polite and very knowledgeable about our items 👏👏
10 juin 2026
Avis spontané
Réponse de GO Outdoors - Stockton
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Helen was an absolute delight and very…
Helen was an absolute delight and very helpful!
7 juin 2026
Avis spontané
Réponse de GO Outdoors - Stockton
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Helen was very knowledgeable and…
Helen was very knowledgeable and attentive but not overbearing,
Husband very happy with his walking boots x
9 juin 2026
Avis spontané
Réponse de GO Outdoors - Stockton
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Bargains available in store
Collected a pair of walking shoes from online purchase but had to return as they'd sent two different size shoe. No issue with returns and purchased an alternative pair in store. Picked up a bargain, half price ladies barbour jacket on my way out. Very happy 😊
1 juin 2026
Réponse de GO Outdoors - Stockton
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Helen was very helpful measuring my…
Helen was very helpful measuring my son's feet and getting walking boots to try on. Thank you Helen
7 juin 2026
Avis spontané
Réponse de GO Outdoors - Stockton
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Great customer service
Great customer service, gentleman helped my wife with some new boots, was very knowledgeable with her needs.
Then we went to see Hollie at the Stockton branch at the checkouts, nice to see young people so polite and helpful thanks Hollie.
Overall excellent customer service from all thanks
7 juin 2026
Avis spontané
Réponse de GO Outdoors - Stockton
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
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