Gorenje Avis 

I bought the Gorenje Retro fridge three years ago as the style worked well in our new kitchen. Within six months, the trim on the shelves had started to break. Then a shelf broke when I was washing it with with lukewarm water. Then a bit of one of the plastic shelves in the door broke so now it's propped up with blutack. Another door shelf is now held together with an elastic band. The fridge is poorly made, poorly designed. It fills with water at the back and leaks onto the floor. It's tricky to clean. We had a Fischer and Paykel fridge-freezer before which was a joy. So easy to clean, nothing ever broke. We chose the Gorenje because it looked better in the new kitchen - what a mistake

Very poor service dishwasher five years old , call Gorenje for a repair . Repair will cost £200 !!!! the machine only cost £400 . The repair will be warrantied for 90 days inc parts. Thats hardly fair is it for £200 !!
Contacted loads of independent repair companies they all say not Gorenje . Looks like we will have to buy another make . When you call customer services it just goes through to the outside contractor that does the repairs .

I have never written a review before but I feel I have to. I purchased a Gorenje Fridge Freezer 2 and a half years ago for nearly £800 but a few months ago it started alarming a lot and I had to keep fixing the seal on the fridge. Eventually the fridge stopped working and the freezer was too cold and kept icing up. I contacted a repair company, who were pretty good but they told me its the magnetic seals and the air was not flowing through the device. The problem was they couldn't get the parts, I tried myself and it was impossible. I couldn't believe it, it had a 2 year warranty so I had no hope of getting any more support. I've cut my losses and bought a new one. I wouldn't recommend this brand.

First time i've ever written a review but I wish I had checked them when I purchased my Gorenje Induction Hob. I've had it just under 2 years and it has a 2 year warranty but as I brought it from AO.com its only valid for a year (This is what I was told after an engineer came to my house to try and fix it so presumably it was under warranty as they surely wouldn't have sent someone out to the house). I am so disappointed that Gorenje can actually do this. Shockingly bad product and even worse customer service. I've been without a hob since June thinking that it will get fixed and 8 weeks later its a casual sorry your warranty ran out a year after purchase. SAVE YOUR MONEY GET SOMETHING DECENT DONT BUY GORENJE

F.o.r.d stands for fix on regular day . gorenje washing machine DO NOT BUY . Avoid like the plague.

My dishwasher which is less than 2 years old has started making some very strange noises so I've been trying to contact their customer services for over 3 weeks. I normally give up after being on hold for over 30 minutes. No matter what time of day I phone nobody answers. I've also contacted them via messenger through their Facebook page but they haven't even read the 1st message I sent weeks ago. Gorenje customer service is beyond appalling.

Such a huge disappointment never ever ever buy anything from here I got my washing machine 2 months ago and it broke and already 3 weeks I’m without washing machine
I have 3 girls with no cloths now Gorenje have horrible customer service today 20/7/2020 since 9 o’clock in the morning I am waiting for them to come and take the washing machine to the lab to fix it( because they can’t fix it at home) now it’s all ready 3 o’clock no one came and I don’t think anyone is coming
Last Friday 17/7/2020 I went to the store in Herzelia Pituach Israel and talked with Roni Brom a National sales manager he promised to help but looks like he doesn’t care too
I also had problems with my oven and dishwasher but it’s a different story!

Worst over priced products on the market. Spent 20k on a new kitchen with oven and a dishwasher. In five years I have required 3 fan oven elements and a circuit board. After 1.8 years the dishwasher required a replacement cutlery spinner and back pipe. It’s since given up the ghost after 4.7 years and it’s been replaced with a Bosh. Their Over priced/ over rated / poor serviced PRODUCTS !!!

Inefficient dryer
Bought this apartment sized dryer because of its claim to energy efficiency. It balls up sheets (even drying one sheet at a time) and even after you unwrap, and dry again, there are damp spots in places in the centre of the wrapped ball. Ran it for 90 minutes and still have to hang the sheets on the railing for a final dry. So sorry I didn’t check the review before buying. Corresponded at some length with a company representative (very nice sounding) and determined that I was doing everything correctly, but offered no solution. Suggested they may develop newer models to eliminate this problem. That won’t help me.

Our oven broke down over a month ago. We contacted Gorenje via the number on the back of the warranty card - there was no warning but this was a premium number and cost us nearly £80. They said that our oven, bought in 2015 only had a 2 year warranty, however, we registered it for 5 and had a claim card stating 5 years. No problem they said and they told us to contact customer services and they'd update it to 5 and arrange for a repair, which they did. The repair guy came round but had the wrong parts to make the repair. We waited 5 weeks before complaining about the wait and have now been told the repair is cancelled because we only had a 2 year warranty which had expired!. That's it case closed according to them. Disgraceful way to treat someone. Avoid Gorenje/Hisense

PLEASE DON'T BUY THIS BRAND. It's very bad, appliances break quick. Horrible customer service.

Buyer Beware

I bought a new build flat which has a Gorenje induction hob 3 years ago.

The motherboard of the hob has now failed.

Gorenje’s appalling customer service refuses to repair / replace the appliance because the appliance was not registered for the 5 year warranty within 90 days (which I could not do at the time of purchase as I was not in the country at the time). Yet, cannot explain how the 90 days actually matters given I have an otherwise valid claim...

Customer service has shown no justification or explanation, nor any understanding. They have palmed me off to the retailer, but, as I have explained to Gorenje, I did not purchase the hob from a retailer...

Terrible quality products and even worse customer service.

I will not be purchasing from Gorenje.

Buyer beware.

WOULD NEVER BUY FROM GORENJE AGAIN!

Brand new cooker hood purchased within a few months it stopped working. Engineer attended and ordered 3 parts.

After nearly 3 months wait engineer attended but needed another part so said he would come back with all 4 and do it in one go.

Engineer arrives with all 4 but one was wrong.

Now Gorenje have said they wont reorder the 4th part and basically told me that they will refund me mid repair!

6 months of being patient with out of stock parts and delays. Left with poorly designed cooker hood with incomplete repair.

Very poor service, robotic responses for karrina and kathryn from customer services. Lack of common sense and understanding.

Not available over the phone so emails only. I think they are based abroad. 3rd party contractors have beennamzing and informed them of the situation too but lack of ownership from manufacturers leave me with a s**t appliance.

Extremely bad..Facing problems from the last 5 years we bought it...Pathetic fridge.Please dont go.for it

Worst customer service. I have been chasing their warranty repairs team for the last 3 weeks. Most unprofessional customer service I have ever encountered and the woman I spoke to just now was extremely rude. They keep using the situation (pandemic) as an excuse as to why they're not doing their job (processing information on their computers so other departments can read that info). I am aware of the Covid-19 situation but this is never an excuse for your lack of respect, professionalism and laziness in general! Hope she gets trained and educated about what her job entails!

I purchased a range of Gorenje products Microwave, Double Oven, Ceramic Hob , Fridge and Dishwasher) 10 years ago, in the main they have been good.
Had to replace hinges on double oven door and fridge door.
However, (yesy you knew it was coming) the fan assisted oven has had 4 heating elements replaced over the past 6 years, and now the fan is clattering away on the metal plate directly in front - cant find anything in the manual "Fault section" so another repair is now required.
Anyone else had same problem, and how fixed?
Gordon.

Bought my elderly parents a fridge that contains the inbuilt icebox. From a few weeks in to having the product and after being pushed from pillar to post from the company I bought it from, I eventually 2/3 months got Gorenje to replace the brittle, cheap, nasty plastic flimsy shelves as a, get this. ‘ a gesture of goodwill’. To cut a long story they’ve been replaced AGAIN and also the salad drawer that cracked too... I’m now on the third time of needing them replaced after one fell and cracked on my father’s foot this week. Also in this time I’ve had an engineer visit, to replace the door on the freezer that had starting leaking due to faulty seal and also to sort new salad drawer.
I’m now requesting my THIRD lot of shelves and have raised the issue now of the salad drawer not keeping food fresh AT ALL. The email I got today told me they need to send an engineer to check the fault. I told them no as my elderly parents are isolating due to covid 19, and although now after initially refusing to replace the third lots of shelves, they will now replace but have concluded it’s ‘how they are being used’ wear and tear 🤣🤣🤣... totally forgetting the fact that they are not fit for purpose from the moment they enter the product! Best bit yet... they’ve not experienced this before, yet just scroll through here! ‘People only leave bad reviews not good’. Tomorrow I am writing to the company director as listed with companies house with all my communication with this joke of an outfit and I will not rest until I have been refunded for this absolute piece of junk! Almost 2 years in July and trouble from the get go! AVOID AVOID AVOID AVOID NOT WORTH THE MONEY.

Appalling lack of service and communication.

Gorenje customer services do not respond to contact via email or even Facebook messenger!

Warranty repair for my dishwasher was booked in February 2020, since then there have been three visits booked for an engineer.

On the first an engineer arrived and diagnosed an issue with either the flow heater or main board, and arranged for the parts to be ordered. After not hearing on progress I contacted the repair company (not Gorenje who do not carry out repairs in the UK) who said the part would not be in stock until late March.

On the second visit in early April a different engineer diagnosed that a third part would be needed.

A third visit for 15 April was booked, and a PM slot was given. No engineer arrived.

On 16 April I contacted the repair company to be told that the engineer for 15 April had remotely diagnosed a part for the dishwasher was broken and had ordered a replacement. This would not be in stock until 6 May. I would have welcomed knowing the engineer would not visit on the day.

I now expect Gorenje to respond to this asking me to get in touch via email - I already did on 6 March 2020, and they did not respond. I requested a full refund as the repair would not have been carried out within a reasonable timescale of thirty days since I made initial contact, and I would therefore like to replace the dishwasher myself. Now the next repair visit will not take place within sixty days of my initial contact.

How I wish I had looked at your site before purchasing a gas on glass hob from this company. It has shattered sending shards all over my kitchen like an expolsion- their response is unless it happened within 2 months of purchase they wont replace it - it may have been damaged during transit and left weakened which is not their problem!

Spent several hours cleaning glass up and still finding it in random places today, thankfully I was not standing by it when it happened

I have never been so let down. Not only was the product crap, the warranty service has been so dreadful. We have been calling up for a year now to be told “someone will call you back”; “the technician will be there on X date”. These things never happen and we have spent hours on the phone and hours waiting at home when we should be working. We have a broken washing machine and no means of getting it fixed. Angry to say the least