Gorenje Avis 

Big disappointing again, absolutely horrible customer service. On 1st February I finally got reply with apologies and promise my hob will be repair and confirmation my guarantee is valid. Today again the same story that it cannot be done anything for me! I asked them to read previous emails as I'm so tired explaining all over and over the same! Such a lack of respect towards me. Why did Gorenje promise another repair and just week later change their mind? TBH I'm so shocked how it works there! It seems they do not care about customers at all!

Purchased a gorenje fridge freezer 2 years ago to match a new cooker in vintage looking style. Lovely looking product but it kept freezing up and seemed quite noisy. I was disappointed with the drawers not as sturdy as my previous freezer and broke quite easily, typically two of them after warranty had expired! Gorenje have been brilliant they replaced these free of charge in super quick time. Gorenje also sent me some details on how to efficiently defrost my fridge freezer since then I have had no issues with it at all. I have emailed them several times and I always got the very best helpful and polite response. I don't think I've experienced better customer service anywhere Gorenje really do deserve this positive review. A big thank you to Kathryn, Sam and Amanda keep up the good work.

WORST QUALITY EVER
WORST SERVICE EVER
TRASH

Worst customer service . Do not buy anything from this company ... Waste of money .. even after calling 100 times they haven't fixed my fridge for more than 1 year now

Awful customer service. Don't believe the 5 year warranty....if your appliance is no longer made you are offered a cash value of remaining term of warranty which would no where near cover a new appliance . This claim started in February 2020 and is still ongoing . No replies to emails, nobody to speak to on the phone. Next stop is ombudsman!

New Gorenji ORB153R Retro fridge, 6 months old and compressor failed. Now been without fridge for 5 weeks and no sign of parts arriving. Gorenji UK refuse to find out when the parts are expected and are very, very unhelpful.
We cannot get a replacement fridge in that colour anywhere so returning the fridge messes our whole kitchen design up.
There is no excuse for this type of service, there are people in the company who can find out when a spare may be available but they refuse to put themselves out for their customers.
Never Gorenji again !.

I am deeply disappointed with the company. I had a built in kitchen, and as part of the installation I had 2 new Gorenje built in pyrolytic ovens, an induction hob, cooker hood and dishwasher.

Part of the reason for choosing Gorenje was that I was informed they all had 5 year warranties. Once installed, all warranties were registered according to the terms and conditions, I had 5 year warranty booklets with all appliances and have confirmation of registration within 90 days. they were also sent evidence of purchase.

I recently had an element blow in an oven, telephoned for repair and was told they only had a two year warranty. I thought they were mistaken, sent scans of registration docs and the 5 year booklets, but customer service was adamant that only certain appliances qualified and despite everything I produced I was not covered. I feel I have been deeply mislead.

The result is I have had to pay about £110 for a call out and new element, now had to register all appliances with good old D&G for a total of about £40 per month.

Despite what I think of the appliances I will not consider purchasing Gorenje again for these reasons.

My Gorenje fridge freezer stopped working after 3 years and I contacted their out of warranty repair number and booked an engineer visit. He quickly found what part was faulty and ordered a replacement, but it's now been 3(!) months and the part is still unavailable.
I contacted Gorenje Customer services about it a month ago, they looked into it and assured me the part will be available within a couple of weeks. It's still not in stock and today I was told it will be another 4 weeks before it's expected to be in stock. I have had no working fridge since summer. Why Gorenje can't produce spare parts for their relatively new appliance models is beyond me.
Very disappointed that despite me being very understanding and patient Gorenje did absolutely nothing to help.
I cancelled the repair and bought a new fridge from a different manufacturer. What a waste of time, could have done that months ago if I knew what an ordeal it will be to repair.
Will never buy another Gorenje appliance.

Our Gorenje fridge freezer is undoubtedly the worst Appliance we have ever bought. It regularly accrues huge amounts of condensation (fridge) or ice (freezer), with the plastic drawers brittle and prone to break/crack. I would never buy from them again!

Purchased 2 ovens and hob and within 4 years 1 oven element is gone and the other oven will not heat to required temperature. Part of hob surface cracked and broke off. So not really reliable goods and Gorenje will not stand over advertised 5 year guarantee, saying standard guarantee is only 2 years...wouldn't touch them again with a barge pole.

Argh! Appalling company, do not buy from them. I have a faulty item (retro fridge) that they are doing nothing about. No customer care, no accessible complaints department, nothing at all. Try contacting people just to be put through to a call centre with promises of a call back but nothing! No response to my emails, this is a lesson in how not to do it. Please save yourself the heartache, do not buy this shocking second hand product from a shoddy company. I have been without a fridge for over a month! To say I’m frustrated is such an understatement, I have kept of full timeline of the farcical inaction to date and look forward the day I get someone, somewhere to listen to the sorry story. I am determined to get a response to my issue, this is not ok!

And thanks for the suggestion re emailing Gorenje, I sent an email to that address last week but have not even received an acknowledgment of receipt!

Like many other reviewers very unhappy about customer service, first time that I've posted a review. Induction hob features are great, and it is working after 2 years, but I broke the glass top which needs replacing. Customer service is non-existent, no help with spares or approved repairers. Do not entertain buying Gorenje, buy one of the established brands where you can have a sensible conversation with someone who can help with any problems.

I bought it in shop in Poland. From day 1 my induction hob didnt work properly. It hangs and is not responsive. I have to go with my child to restaurants, because I have to wait 10 day for engineer to come to my house. With devices like these service should be
much quicker and especially when you buy a new hob malfunctioned. First time I bought Gorenje device and definitely last time, because of the service.

I am surprised to read so many negative reviews of Gorenje appliances. Maybe we have just been lucky? We bought dual oven and hob six years ago and have had no problems whatsoever. The dual oven is great for cooking foods at two different temperatures and as there is only two of us we find we rarely use the full oven. This is so much more efficient.

I bought a hob in April by mid August the pcb board had broken it took 2 weeks to get an engineer who came on the 30th August and said he would order a new board.
Today is October the 2nd and I'm still waiting for the hob to be fixed so avoid this company at all costs

If I could I would give 0 points. 2018 I brought the whole starck series + a buld in 700 Euro Dishwasher.
The Oven makes funny noises since installation. (no fix)
The dishwasher had an electric fault after 30 uses.
The Microwave oven and cooking hood have both faulty displays (missing LED segments)
The stove often overheats.
The fridge is resetting his temp. setting to default.
The Boiler had an electronic fault 5 times in 1 month and I replaced it with a mechanical rele.
Good design bud bad electronics and an even worse customer center. I have invested more than 3000 Euro and the last 2 years were a pain. On the next renewal in a couple of months I will not buy a single Gorenje unit

I purchased 2 Built in Fridge Freezers via Vanita Cucine. in India. Both stopped working after barely 2 years. After years of battling with them they fixed 1 fridge and said that the other was kaput! It could not even be fixed! Now I am still battling with them to no avail. Terrible

I have a Gorenje Fridge Freezer which we purchased last year. The seals on both the Fridge and Freezer are faulty. I wrote to Gorenje in November 2019 and subsequently in March 2020, April 2020, May 2020 and now again in September 2020and they tell me that it is out of stock and they are waiting for supplies. This appliance cost £800 and we are constantly throwing food away because the doors does not shut properly. It has no alarm so there is no indication the doors are not sealed. I am in despair about their customer service and the workings of this appliance. DO NOT BUY GORENJE PRODUCTS - it is a waste of money. They fail to keep you informed and I have spent many hours on the telephone trying to contact them. I just get a generic email reply. Buy another brand instead. We had a SMEG fridge freezer for over 12 years and NEVER had this problem.

Purchased the Gorenje extractor fan by stark for £500. Looks the business, but unfortunately, does not live up to its looks! 3 years later, the motor has stopped working and it’s £178 for a replacement! Hindsight is a wonderful thing, but I regret not doing my research. Although the extractor fan is stunning to look at, in terms of efficiency, it fails miserably and it is VERY loud!. I should have read the reviews more closely and probably would have opted for an entirely different brand.

I have just discovered my wonderful state of the art washing machine wont heat the water ....tried to call and got charged for an international's number ...