Gorenje Avis 

Do not buy their products! awful after care, after paying £750 for a Fridge Freezer it has completely broken, and Gorenje do not want to know. They state there is no proof of purchase, despite me giving a copy of the receipt, and there is no customer service number, just an email address. AWFUL AWFUL COMPANY!

After sales service awful. Impossible to get through to. After emailing they never answered my query.
Dishwasher broken after three years. Not very good.
Fridge very poorly designed and poor quality interior.

We bought a relatively expensive Tumble Dryer because it had a 5 year warranty with it and we are fed up of things breaking on us. 3 years in and our Gorenje has now given up the ghost as well...

We call Gorenje, who send out an engineer...they confirm the heat pack (Pump) is broken and needs replacing and they will be in touch.... NOTHING

After chasing we are told that Gorenje will not repair the pack due to costs? but will also not replace....instead they offer to buy us out of our last 2 year warranty for the value of 1 year...

Also denying any responsibilities under the sale of goods act 2015 despite them standing the warranty directly...

I will go out of my way to tell everyone about this and make sure none of my circle touch Gorenje with a barge pole...

Gorenje...you should be ashamed of yourselves...you could of had a customer for as long as you make white goods....

Fridge in perfect working order but Motherboard (Module) stopped working. They have discontinued the part and I can’t find in anywhere. Complete waste of time and money. What’s the point of doing all this plastic and paper recycling if a perfectly good fridge has to be thrown away because they’ve stopped making a cheap part. Completely disgraceful.

Absolute Katastrophe.1 Stern ist noch zuviel! Nie wieder Gorenjeartikel. Kundenservice (Fr. Uxonavic) hat auch keine Ahnung! Meinte nur kein Garantiefall. Werde mir eine neue Kuehl-Gefriercombi kaufen. Deren Müll schmeiß ich denen dann vors Tor!

I give it 1* because I had to give it something! I’m being generous! Rachel in customer services is one cheeky cow! Absolutely give no care that my 2 year old dishwasher is broken and I can not get the spare part anywhere! Won’t recommend gorenje to anyone ever again!

Do not buy Gorenje / beautiful product but out of guarantee there is no after service ! Complete waste of money and I Am now being told my beautiful appliance is not commercially available by ‘repair care ‘ who are the terrible after guarantee service gorenje advised !!

Regulator not functoning, repair company ordered part but Gorenje uk suppliers do not know when the spare part can be supplied.
Hopeless, they can't provide spares. The whole thing has to be dumped.

My original developed a faulty with the fridge door - was within guarentee so Gorenje sent a replacement ... but after about 6 years the freezer door began to warp so that ice builds up really quickly. Contacted them about getting a replacement door .... many emails to & fro, where I kept being advised by customer services to order from their spares website and me replying that item was listed as out of stock etc. They finally put it up for sale - over £280!! No way I'm paying that for a door, so I am reluctantly about to take my otherwise perfectly-functioning appliance to the tip. What a shocking waste of resources - certainly doesn't live up to Gorenje's environmental statements. No concern from customer services and most of my emails went unanswered. Very disappointing quality & service for what I assumed from the price would be a 'premium' company. (Oh, and I've had to replace all the door shelves as they are poorly designed and fall out too easily. And the salad drawer is silly - far too deep and impossible to clean unless you put it in the bath tub!)

Moved into a new build with high spec gorenje washing machine and dryer installed. No problems for 4 years then suddenly both start causing problems. Contacted customer service via telephone number on their website, after being kept on hold for 45 minutes - got through to someone who tells me I have to send an email to a specific address. After sending the email, the next day - I’m asked for a proof of purchase. I explained (again) that I have the warranty certificate and the email confirmation from registering the product. However, I’m told that because I don’t have an original receipt (proof of purchase), they can not even assist me. So basically the warranty is void because the appliance was purchased by the property developer. They then quote a section to me that isn’t on their warranty and that wasn’t highlighted when I registered for the warranty. Customer service at its worse. What is the point of the warranty. Genuinely who would keep a receipt for 5 years AFTER registering for a warranty online??? I’ve had appliances from Bosch and Neff and Siemens over the years and never experienced this.

Never again...Thought I was getting good deal when I purchased my washing machine with a 5 year warranty. It has been six weeks now and it has still not been repaired and all I have got from them is grief.

Hob doesn't work. They will not fix it. All a nightmare. Avoid!!!

Awful, dishonest customer services.
Purchase washing machine 4 years ago because of their 5 year warranty. Washing machine has broken on several occasions but they did repair free of charge. It's broken again but now they claim the product only had 2 year warranty and no record of me having activated the warranty. I will never buy a gorenje product again.

I am using gorenje built in appliances from last 8 years till now no single complaint really it’s very good

I was going to leave a scathing review about gorenje plus appliances and service but looking at the plethora of complaint it’s seems pointless... we were talked in to buying off a kitchen supplier who relationship did to end well!

We have had faults with some and not all appliances so I can’t say all bad but the customer service or lack of it beyond ridiculous!

Strapline of... making life really hard would be more apt!

Please save yourself from a lot of grief. Do not buy Gorenje products. My appliances are faulty, under guarantee and I have been waiting for 12 months for any meaningful response beyond “we are looking into it”. I have sent a dozen emails and made 8 phone calls, and there is a huge wall of silence. Absolutely shocking lack of service and basic courtesy. Steer clear of buying Gorenje products. They cannot service them.

Absolutely awful company, I have an 8 month old washing machine, not been working for the last 5 weeks,absolutely no communication from gorenje, I’ve had to ring up every week to find out what’s happening to still have no answer! Made a complaint and was told on 3 separate occasions that a manager would contact me, I’m still waiting for this contact!! I wouldn’t even look at their products again and certainly would never buy anything from these incompetent people

Can you give less than 1? Extremely poor customer service. I have a fridge freezer under 5 year warranty which leaked refrigerant and caused my kitchen to smell like a chemistry lab. Firstly repaircare had no record of my warranty, then wouldn’t answer the phone, then eventually gave me an email address to contact. Eventually got an engineers appointment to be told it’s unrepairable and you can’t talk to anyone about what next as you can only call the repair line which isn’t even Gorenje. Don’t buy.

Very dissapointed. Lot of our friends told us not to buy anything from Gorenje and I am bery sad that we didnt listen. One and a half year ago we bought Special Edition VW fridge for 1300,00€
5 months ago doors started to open, we wrote to them and tehnician came and said its a production failure and ordered new doors. For 5 months we have waited, had to keep a chair in front of the fridge so they dont open. Wrote them, called them and they completely ignored us. We hired a lawyer and today came a tehnician with new doors but that was no longer a option because the fridge is burned inside and making strange noise. We want our money back. Shame on you

I bought a brand new Gorenje oven and its the worst appliance I've ever had. But what is worse is the complete failure of Gorenje customer service to contact me or help repair or replace it. Its currently Feb 2021 and my oven began buzzing loudly in April 2020. Over this period both me and my wife have sent over 40+ emails to Gorenje and tried to call. We have had 4 different engineers out to the oven and not one of them has fixed it. It takes months for an engineer (3rd party) to arrive, they arrive with a part, fit it and go away again. Not one of these engineers has done a diagnostic to discover the problem. How can you repair a fault by guessing? We have had 2 new fans, a thermostat and an element. The oven is now worse than ever. Its in our kitchen which is open plan and the noise is unbearable. We cannot sit in the kitchen if the oven is on. Gorenje customer service have asked for my proof of purchase 5 or 6 times, my details 5 or 6 times. Yet they do NOTHING. I'm not sure why they are called customer service, because they provide NONE. I have asked repeatedly for a replacement oven, it is still under guarantee/warranty. But again, they NEVER reply and offer any help. Without doubt this is one of the worst companies I've ever dealt with. I will be taking this up legally as they have failed to comply to their obligation under the supply of goods act. Gorenje if you are reading this don't tell me to contact customer service like you do with everyone else, because that's an insult. You should be ashamed of the way you deal with people.