Gorenje Avis 

I'm not impressed with the attitude of the customer service, their inability to provide a reasonable spare part and the 0845 and 0844 numbers I had to call because Gorenje use a 3rd party to sell spares, they provide a 7p a minute number if you're in warranty, but its 55p a min if you're out of warranty. Why?

I'm out of warranty so understand that I need to pay for parts, this is an easy fit dishwasher lower basket wheel. The original has disintegrated. They advisor first tried to sell me the wrong part for the top basket wheel, then put me on hold, then told me my only option was to pay £85 for a whole new lower basket as you cant buy the wheels!!! Obviously I declined.

I asked who I was calling as she just didn't sound like she knew the product, she said Gorenje spares. I've checked this out since and it is not Gorenje on the google link, the number 0844 557 9001 is a 55p a min premium number for an online spares shop that sell multiple manufacturers spares. Her attitude was rude, defensive when I asked who I was calling and she fobbed me off to a second premium number to complain!!!!

My complaint was not resolved or taken seriously and now my first experience of Gorenje will be my last. I dont normally complain about the odd charge for a phone call, a shop not having what I want, but rude and unhelpful staff misleading me and trying to upsell me is annoying

I've replaced the wheel with one from the middle of the basket but I'm left with £6 phone bill for a part I couldn't buy and a bad experience to associate with Gorenje. They may have been a third party but they are endorsed by Gorenje on their website.

16 weeks ... This company is an absolutely joke I have sent so many e.mails made 50 pounds worth of phone calls took 2 days off work to be passed from pillar to post!! Oh and had to take days off work to be sent out the wrong part after 2 engineers have already been out to see what part I need! Then to be told they need a number off my Combi oven which I had sent in my first e.mail 16 weeks this has gone on but am still none the wiser when my part will arrive as they have no clue either no customer care whatsoever disgusted!!!

I bought a gorenje washing machine in february. By october it had developed two faults. It stops mid cycle and does ot continue and water leaks from the drain hole seal. I reported this to them. It took two weeks to get an engineer visit. He then had to order parts which, ridiculously are not stocked in the uk that has taken a further three weeks so far . Repair still not done. I am going to return it as not fit for purpose. Avoid at all costs.

I bought a new Dishwasher and it is not working since first day of delivery. I recommend not to buy Gorenje. Worst product and extremely bad customer service. Serial Number 91436300
They first delivered defected product and now they make wait for fixing it.

Gorenje Fridge freezer ices up like the antarctic. Have to defrost it every 2 months .. utter rubbish door seals.

4 years ago I brought a built in coffee machine after being told by Future Appliances just how good Gorenje appliances were and the fact that it was a +model meant it came with a 5 year Warranty. Well last year it broke down and I was told by Gorenje that it was out of warranty and that it only came with a 2 year warranty. Well eventually they had to honour the warranty as I had it in writing. Gorenje said they would book a repair, when I rang the repair company (RepairCare) I was told that they did not repair coffee machines. After a lot of emails Gorenje reluctantly agreed to replace the faulty Coffee Machine.

Well 18 months on and the replacement has also broke down. This time Gorenje tried to book a repair with the same company who DO NOT repair coffee machines. They then tried to palm me off with a partial refund of £211 for an appliance that cost £1084 stating Gorenje's T&Cs. I did not buy from them so not bound by any of their T&Cs. They said they could not offer a replacement as the model was no longer available although I did I find a virtually identical model on their website. This model was marked as discontinued a few days later. Having refused the partial refund I was offered a repair by another company who I was assured could repair the machine. I rang the company 0800 Repair and they too told me that they DO NOT repair Coffee Machines although Gorenje gave assurances that 0800 Repair had an engineer who could repair the machine. Well, he could not fix the problem after ordering spares and returning 2+ weeks later, he simply did not have the skills for this machine.

After the threat of legal proceedings against the company who sold me the coffee machine they have agreed to issue a refund and take away to broken machine

It is quite amazing that Gorenje have managed to sell appliances which they have NEVER been able to fix. I WILL NEVER BUY ANYTHING MADE BY THIS COMPANY, if you are reading this then you shouldn't either. BE WARNED

A short review.
I contacted Gorenje UK Customer service team on 20th July 2019 informing them that they had conflicting information on their web site, so I was doing them a favour.
So I thought?
I was asked to send them details and this I did, I then chased them to be told the factory was on a two-week break, I then chased them again and again, to date have had no answer to my original inquiry and have given up chasing them.
Their customer service is very poor.

I am not a person prone to complaints but just had a disastrous conversation with customer services of Gorenje who were plain and simple unhelpful to the point of being obstructive. I have recently purchased an integrated fridge freezer from them which I have issues with and have cannot see being sorted. I asked for some technical assistance and was met by a barrage of reasons the issue was not there problem by a customer SERVICE representative with very poor social and communication skills.
The customer service arm simply keep you waiting on a telephone for extended periods and respond in a blunt and ignorant manner. My advice research the company as well and the unit you are purchasing as this is the first and last one of there products I will buy.

I bought Gorenje Dryer for its size and economy rating so thought i would spend the extra to get a better dryer
I had nothing but problems broken down a multitude of times and would take weeks for Gorenje to put right so I would be without a dryer for a long time , I found the customer service lacking and now my warranty has just run out the dryer has broken down again needless to say I will never buy their products again
buyer beware

First off - this is a classic story of products that are mutton dressed up as lamb.

In the showroom they look the part, topping the tables with energy and water efficiency (never be fooled by that you are talking a few £s a year between say A++ and A). They look really well-made. (ours is full-size a integrated one - the GV66260UK) and the 2-year manufacturer's guarantee added a bit of security having not heard of the brand before, but finding out later they are based in Slovenia and unfortunately having a parent company Hisense - a company with an absolutely abysmal reputation in the UK.

The top cutlery slide-out drawer broke in the first couple of months. It comes directly out of its runners just about every time you pull or push it.

Then, after 18 months it started intermittently stopping. usually near the beginning of the cycle, showing the error as "F12" - which became more regular. Customer Services have been at best average to deal with - I mean the engineers have been round 9 times in the last two months but without actually rectifying the defect. It appears that Gorenje use a 3rd party to palm off their support function: Connect Distribution Services Ltd. So you might well point the finger at them and I do,they should have sorted it by now. But Gorenje are not acting morally or legally now (with respect to Consumer Rights).

CS have gone quiet since I demanded an end to the diagnosis and fix and requested direct compensation so I can buy a replacement.

I don't want another Gorenje, never mind all of the above, the crux of the matter is that the washer's performance is poor - many times the tablet door hasn't opened and even wen it does the machine fails to clean thoroughly. It has a "dry" feature which is absolutely useless especially on plastic. Things could not be any wetter than if you pulled a food container out of a swimming pool and shook it twice.

Bosch, we missed you, we shall never, ever leave you again. Please take us back.

Bought a cooker hood just over 2 years ago, and of course it failed after the warranty ran out. Things break, I understand, so I'm happy to pay for a repair. But not when Gorenje want £200 for a single control module (not including fitting)! The complete hood only cost £450.

I added up the cost of the parts, and to replace everything would be £2300! These parts probably cost £100 to make if the hood can be sold through a retailer for £450.

Gorenje aren't interested. Do they really think people will shop with them again when their goods and service is so poor?

Avoid this company!

Good machine ...I like these products after using cookers. Of gorenje and I am suggesting the same to browsers..and more over this cooker comes with time management of burner and the oven...with self cleaning and door cooling system..

Where do i start? Do not buy. Ive had a washer for ten months. Engineer came out and condemned it for a bent frame and the door wouldn't shut. It had been like this from day one- I thought it was meant to be like this. It started to leak water.

They didn't reply for three weeks and I've had no washer. Rang and rang bit no answer. Emailed to find out they're refusing to exchange or deal with the problem.

Be warned about this company.

We had a new fitted kitchen and the salesperson/owner of the kitchen company where we bought it from did a fantastic sales job in converting us from Bosch to Gorenje.

We seriously regret having agreed to having Gorenje fitted products they are awful.

Problem after problem with every appliance and guess what the company we purchased it from in Stoke on Trent washed their hands of any responsibility.

We l;ater found out the company in Stoke on Trent were being courted with incentives by Gorenje.

Never buy Gorenje products.

Sharon Stoke on Trent

We have a gorenje kitchen in our flat, and the place is relatively new. The quality of the appliances is really terrible. the inside of the oven is already completly deteriorated, and the freezer door is made from cheap plastic, like barbie toys. We paid a stupid amount to replace the little plastic door once, and within 12 months the little plastic clips which keep it in place have all snapped off again. This is from regular use, no kids in the flat, just general opening and closing. One even snapped off while the fridge was closed, and no one was touching it. I cant recommend investing in a kitchen which is so cheaply made.

The inside glass of my oven door exploded into the oven even though it was on a low temperature. Only used it for 9 months, would not honour the guarantee because it was a holiday let. How was I supposed to know that, it certainly was not written down anywhere and the company I bought it from did not know either. On top of that they would not help me get it fixed even if I paid them to do the repair. I would rather cook over an open fire than buy one of their ovens again. I hope they go bust because to offer no help to one of their customers having cancelled their guarantee is a disgrace.

We are about to dispose of our first and definitely our last Gorenje appliance a free standing fridge Admittedly bought for looks and effect in our upgraded kitchen.
Should have looked here first.
Once warranty over the internal freezer door handle came off - cracked plastic seemed rather flimsy .
A couple of weeks later the whole fridge died after a brief spell of very noisy motor.
Will now go to Which and take advice from fellow reviewers.

Incorrect information on spare parts on vendor website, no PAID support for a 3 year old product.

1. Bought a new Gorenje fridge freezer in 2016 from John Lewis;
2. Plastic handle broke after 3 years (happens);
3. Ordered a replacement handle from buyspares, there was no product description on the website;
4. Part turned out to be incorrect in spite of the fact that the product came up as compatible;
4. Contacted Gorenje to get the correct part;
5. Received a terse response:
"As the appliance is now discontinued the part is obsolete therefore we can no loner send this part to you".
QUESTION: WHAT'S THE USEFUL LIFE OF A FRIDGE? IF A FRIDGE WAS SOLD IN 2016 IS IT NOT REASONABLE TO ASSUME THAT A REPLACEMENT HANDLE WOULD STILL BE AVAILABLE AFTER 3 YEARS?

Will never buy their products again. Obviously they don't care about return customers. They are cheap, but you get what you paid for.

The worst customer service I've ever known by far.. If I could have given them zero stars I would

I purchased a fridge freezer from this company 11 months ago it was not cheap so expected quality.
My bottle shelf has developed a crack despite light and careful use due to poor design.
Despite being within warranty I have been told that internal accessories are not covered as they are cosmetic ...what ! .... and cosmetic items are only warranted for 7 days..so Gorenje only expect them to last a week.... you couldn't make it up

I was told to buy one myself as the item is not covered and their sales department would call to sell me one (they haven't)!

The woman I spoke to was uncaring and unhelpful and to top it all the 0845 number costs you 7p a minute plus your phone company's access charge or 2p a minute plus 45p access charge (three) ... thought this was outlawed a few years ago?

As others have said this is my 1st and definitely my last purchase from gorenje

I HAVE BOUGHT A FRIDGE AND DISHWASHER FROM GORENJE -- BIG MISTAKE - DO NOT BUY THIS RUBISH. £1000,00 OF CRAP