GOTO Group Avis 

2 333
TrustScore 5 sur 5

4,8

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

We were recommended to use GoTo by Clements Estate Agents … and Jamie, who we spent most of time engaging with was exceptional. The quickness of his response, calm yet confident on email and phone …... Voir plus

Noté 5 sur 5 étoiles

Lewis Hall was incredibly helpful and efficient. We are first time buyers and he explained the full process regarding solicitor/conveyancing and surveys in great detail both on a call and via email wh... Voir plus

Noté 5 sur 5 étoiles

GOTO group were recommended to us by our mortgage advisor and I they provided great support. Specifically Andy Munro who helped us throughout the process and responded quickly to any questions we had.... Voir plus

Noté 5 sur 5 étoiles

I have now used GOTO Group twice for a Level 2 Homeowners Survey and have been really pleased with the service each time. Special shoutout to Joe Sweetman who was so helpful and friendly while getting... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Enchères en ligne
  2. Géomètre-expert en bâtiment
  3. Courtier en prêts hypothécaires
  4. Salle d'enchères immobilières

Écrit par l'entreprise

GOTO Group provide an end-to-end home moving solution, consisting of nine property services. Our innovative platform, includes the following products: Mortgages, Removals, Surveys, Conveyancing, Home Insurance, EPC, Floorplan, Online Auctions and our unique Committed Buyer product. Providing choice to consumers, adding value to agents.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,8

Tous les avis

(2 333)

652 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

As a first time buyer they were so…

As a first time buyer they were so helpful and always gave a quick response and able to give me as much information as possible lucy was so helpful in every aspect.. i highly recommend

3 juin 2026
Avis spontané
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Réponse de GOTO Group

How lovely - thanks for letting us know what a great job Lucy did, thanks for choosing the GOTO Group.

Noté 5 sur 5 étoiles

Claudette

I had the pleasure of a lovely lady called Claudette that handled my sale, she was amazing and on the ball where emails and phone calls were concerned, I cannot praise this company up enough, when I had concerns she was always there on the other side of a call.
Amazing

1 juin 2026
Avis spontané
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Réponse de GOTO Group

Ah thank you, its lovely to hear that Claudette did such a great job. Thanks for choosing the GOTO Group.

Noté 5 sur 5 étoiles

Just booked our survey with Sofia

Just booked our survey with Sofia. She was polite and friendly and explained the process clearly, also answered all the questions I had. Very happy.

1 juin 2026
Avis spontané
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Réponse de GOTO Group

Thank you so much for your review - we do love happy customers! Thanks for choosing the GOTO Group.

Noté 5 sur 5 étoiles

Lucy W was a pleasure to talk to

Lucy W was extremely polite, courteous and helpful throughout. I really couldn't have asked for more. Her explanations were clear and she was a pleasure to talk to.

1 juin 2026
Avis spontané
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Réponse de GOTO Group

Thank you so much for your review - lovely to hear how helpful Lucy was and thanks for choosing the GOTO group.

Noté 5 sur 5 étoiles

Just had a call with Sophia to book a…

Just had a call with Sophia to book a surveyor. Really happy with the service provided, Sophia was great and answered all our questions. Really smooth process which was explained clearly to us.

1 juin 2026
Avis spontané
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Réponse de GOTO Group

We are so pleased to hear how smoothly everything went for you, thanks for letting us know and thanks for choosing the GOTO group.

Noté 5 sur 5 étoiles

Booked my survey through Ryan at GOTO…

Booked my survey through Ryan at GOTO after being referred to them by my mortgage advisor. It was really fast and straight-forward.

28 mai 2026
Avis spontané
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Réponse de GOTO Group

Brilliant to hear that we were able to help you and that it was nice and simple. Thanks for choosing the GOTO Group.

Noté 5 sur 5 étoiles

Lucy was extremely professional and…

Lucy was extremely professional and helpful. Explained everything in detail and checked that I understood everything.
Thank you Lucy.
Fran

30 mai 2026
Avis spontané
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Réponse de GOTO Group

Thank you for your review and we love to hear how professional our team are, thanks for choosing the GOTO Group.

Noté 5 sur 5 étoiles

Great service

Great service, thank you.

29 mai 2026
Avis spontané
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Réponse de GOTO Group

That's good to hear, thank you for choosing the GOTO Group

Noté 5 sur 5 étoiles

L3 Survey - Simple & Easy

I’ve just had an offer accepted on my first house, very new to it all.

Spoke to Harry on the phone and he was very helpful and easy to talk to. He made the process sound simple and straightforward.

Survey purchased, ball is rolling. Thanks Harry

29 mai 2026
Avis spontané
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Réponse de GOTO Group

How exciting - we are really pleased to have been able to help - thanks for choosing the GOTO Group and good luck with your purchase.

Noté 5 sur 5 étoiles

We are very happy with the service we…

We are very happy with the service we received from the GOTO Group - particularly George, who was helpful, knowledgeable and efficient. The survey happened quickly, communication was clear and quick. Thank you - would highly recommend.

15 mai 2026
Avis spontané
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Réponse de GOTO Group

What a great review, thanks so much and George will be very pleased he was able to help. Thanks for choosing the GOTO group.

Noté 5 sur 5 étoiles

Nicole at GOTO was a pleasure to deal…

Nicole at GOTO was a pleasure to deal with in setting me up with a property survey for my new house purchase.

27 mai 2026
Avis spontané
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Réponse de GOTO Group

Thank you so much we are delighted that Nicole was such a help. Thanks for choosing the GOTO Group.

Noté 5 sur 5 étoiles

The experience from Andy and the team was excellent

The experience from Andy and the team at GOTO group was great. He made it very simple, laid all the options out and coordinated all the calls i needed to have so i just needed to turn up!

Would highly recommend the team and Andy at GOTO.

19 mai 2026
Avis spontané
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Réponse de GOTO Group

What a great review - thank you we are so pleased Andy could help you, thanks for choosing the GOTO Group.

Noté 5 sur 5 étoiles

Excellent communication

Excellent communication. Respectful, polite and professional. Level of home surveys provided were well explained with no pressure at all to choose the most expensive.

27 mai 2026
Avis spontané
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Réponse de GOTO Group

Thank you for your review, we do appreciate it and thank you for choosing the GOTO Group.

Noté 5 sur 5 étoiles

Paula, Rachael and Lisa "Top Team"

Paula, Rachael and Lisa. What a team! A very difficult,complex and challenging property to deal with, dealt with outstanding efficiency. When times proved difficult these three were always professional,calm guiding us positively towards the correct outcome. We cannot recommend them highly enough and thank them for all for the effort in achieving the result.

22 mai 2026
Avis spontané
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Réponse de GOTO Group

What a lovely review - thank you so much it is appreciated and we are so pleased that the team looked after you so well. Thanks for choosing the GOTO Group.

Noté 5 sur 5 étoiles

We had originally been recommended GOTO…

We had originally been recommended GOTO from our mortgage advisor and we were very happy with the level of service provided. Sophie Jennings helped us, clear and transparent with communication both via email and phone. Very satisfied with the service.

18 mai 2026
Avis spontané
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Réponse de GOTO Group

Thank you for your review, we are so pleased that Sophie was able to help and thank you for choosing the GOTO Group.

Noté 5 sur 5 étoiles

Great Experience

Ryan was super helpful! This was my second time using Goto Group, never had any issues, great service!

24 mai 2026
Avis spontané
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Réponse de GOTO Group

Welcome back! and we are so pleased that we could help you a second time. Thanks for choosing the GOTO Group.

Noté 5 sur 5 étoiles

Great experience!

The staff at GoTo have been incredibly helpful throughout the process, huge shoutout to Lewis for all his help throughout!!

20 mai 2026
Avis spontané
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Réponse de GOTO Group

Thank you so much for your review, and we are pleased to hear how helpful Lewis was. Thanks for choosing the GOTO Group.

Noté 1 sur 5 étoiles

Never received my survey and they took…

Never received my survey and they took the money saying they were a third party acting on behalf of a different surveyors and it’s not them that didn’t provide the service… yet they asked for payment to them. I raised complaints and they refused to give my money back so I didn’t receive a survey and lost £800. They then lied to the broker who recommended them to me to say I’m the problem and I received it?! Also rearranged my survey without my permission. Awful company please heavily avoid. I’m now having to go through my bank to try and get this money bank for the money.

30 mars 2026
Avis spontané
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Réponse de GOTO Group

We have previously responded to your complaint in detail, as you are aware, the full report was provided to you 6 days after the appointment in line with our terms and conditions. As has been advised to you it was necessary for the appointment to be rescheduled, as the current tenants were unable to provide access. We understand that you have withdrawn from the property purchase and that you feel that the fee should be refunded, regrettably as previously confirmed the survey was undertaken and sent to you and the service completed so this is not possible.

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