I love the quality of the wallpaper and to find out I needed an extra roll they found the right colour match number and was sent within three days. Would definitely use the company again in total. I h... Voir plus
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Was impressed with the whole ordering process as ive never used this company before. Order was delivered promptly. I had to re order 2 more rolls later and batch number matched previous order which ag... Voir plus
This is the second time I have ordered from Gowallpaper and I am not disappointed. I had paid for next day delivery ( which doesn't always happen with some retailers) but it arrived bright and early t... Voir plus
We had seen the wallpaper we liked in B&Q costing £37 a roll, but bought it here on sale at £24.92 per roll, which was a great price and a huge saving. After ordering I realised I had bought too... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Number 1 for Customer Service. Great Wallpaper Deals. Fantastic Range. Visit Our Online Shop. Quick Hassle Free Delivery. Best Prices. Do It Yourself, Home Improvements, Decorating Supplies.
Ordering the right wallpaper
Écrit par l'entreprise
- How do I order wallpaper samples?
- These can be added either from the category or product pages, however in some cases products samples are not available.
QUICK HASSLE FREE DELIVERY!
FREE DELIVERY - Simply spend £99 or over, this covers all standard UK areas. (Excludes Northern Scotland)
To take advantage of our FREE Standard delivery*,
simply spend £99 or More, this covers all standard UK areas. (Excludes Northern Scotland)
£5.99 on orders under £99
Coordonnées de contact
Genesis House, Stopes Road, Little Lever, BL3 1NP, Bolton, Royaume-Uni
- enquiries@gowallpaper.co.uk
- www.gowallpaper.co.uk
4,7
Excellent
16 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Next day delivery
Next day delivery, perfect condition, will use you again in a heartbeat
22 juillet 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Absolute terrible customer service
Absolute terrible customer service. Want me to pay to return damaged product. Against trading standards.
Under the Consumer Rights Act 2015, the seller is legally required to bear all reasonable costs of return, including the return shipping and your original delivery costs. [1, 2]
Your Rights and Return Costs
Faulty/Damaged Items: The retailer must pay for the return or provide a pre-paid label. They cannot force you to pay out of pocket or deduct a return fee from your refund.
You are not trading within the law
Under the Consumer Rights Act, UK buyers have the right to a full refund, repair, or replacement for items that are broken, not as described, or not fit for purpose. Key timeframes include the 30-day right to reject. NOT 48 HOURS
22 juillet 2026
Réponse de Gowallpaper Ltd
Dear Fiona,
We are disappointed to read your review, as it does not accurately reflect the circumstances surrounding this matter.
Our Terms and Conditions, which are clearly displayed on our website before purchase, state that any damage in transit must be reported within 48 hours of the recorded delivery date. This requirement exists because our courier only allows a limited period for damage claims to be submitted. Once this timeframe has expired, we are unable to recover the cost from the carrier.
According to the delivery records, your parcel was delivered on 24th July. Whilst you have stated that it was left with a neighbour and collected on 25th July, the reporting period begins from the courier's recorded delivery date. Your damage was reported outside of the timeframe set out in our Terms and Conditions, meaning it could no longer be treated as a transit damage claim.
Despite this, and although we were under no obligation to do so, we initially offered a goodwill website credit as a gesture to try and resolve the matter. Rather than accepting this resolution, you continued to insist on a full refund on terms that fell outside of our published policy. As the correspondence progressed and it became clear that our goodwill gesture was not being accepted in the spirit it was intended, that discretionary offer was withdrawn.
With regard to the return postage, our policy is clear. As the damage was reported outside the permitted reporting period, we were unable to treat the item as a valid transit damage claim. Therefore, if you wished to return the product outside of our policy, the return postage would be your responsibility.
Your review also states that we acted against your statutory rights. We do not agree with this assertion. We have handled this matter in accordance with our published Terms and Conditions, which were accepted at the time of purchase, and have applied the same policy consistently.
We appreciate that you are dissatisfied with the outcome, but we have acted fairly, consistently and in line with our stated policies. Our position on this matter therefore remains unchanged.
Best,
Go Wallpaper
Beautiful wallpaper.
It was easy to order from this company. The prices are very reasonable and the delivery was quick.
21 juillet 2026
Arrived in good time wallpaper looks ok
14 juillet 2026
Great all round
From the order to the delivery- top notch service and quality products! Would highly recommend.
20 juillet 2026
Really happy with delivery time and the…
Really happy with delivery time and the quality of the wallpaper is great. Looks amazing on the walls.
21 juillet 2026
Wallpaper arrived as promised and was a…
Wallpaper arrived as promised and was a better price than many competitors
20 juillet 2026
Great service
Great service. Easy to use website. Order placed and delivered with 2 days.
Wallpaper as described and in good order when received. Only need 1 roll to touch up. Reasonable price. Xx
20 juillet 2026
Excellent communication
Excellent communication, good packaging and all rolls arrived in good condition.
20 juillet 2026
I am more than happy with this product …
I am more than happy with this product great quality and great value for money I would highly recommend
13 juillet 2026
Great company to deal with
Great company to deal with site was easy to use and I found exactly what I needed at a great price and delivery was fast. The items were well packaged and arrived undamaged, the speed and ease of use was great I will be back for more
13 juillet 2026
Delivery was super quick and the same…
Delivery was super quick and the same wallpaper at B&Q was more expensive (£20 a roll more !) so the price was great as well. Definitely will be buying from them again
16 juillet 2026
Quick service/delivery
Quick service/delivery, easy to order, great choices and good value for money
16 juillet 2026
Perfect!
Excellent wallpaper choices and delivery was extremely fast. Good prices too. I actually can't wait to decorate!
15 juillet 2026
Great experience using Gowallpaper
Great experience using Gowallpaper. It's the first time I've used the company.
The website was easy to use and the range of products was excellent. I was trying to match an existing wallpaper and was pleased to find what I wanted on the website.
Delivery was fast and everything was went well. I have more wall paper to order and will be back.
13 juillet 2026
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