Greener BooksAvis 

I bought a travel guide in ,'very good condition' via Amazon. When it arrived, it was grubby, dog eared, folded pages, and unusually for a travel book was missing its maps. Rather defeats the point of a travel guide. To be fair, Amazon issued a refund, but Greener Books?? Don't bother!

Would not recommend buying from this book store - I wish I read the trust partner reviews before making my purchase.
I ordered two books that were for gifts, when both books arrived they were in really poor condition, so I had to sent them back. And doing this and lost 1/3 of the overall price in postage fees returning the books.
Stay clear of this place, not worth your time money and energy

Along with all the hundreds of other negative reviews my experience is just as negative. Book didn’t arrive. No apology or concern from greener books. I will never order from them again and would not recommend anyone else doing so. Frankly I wouldn’t give them any stars.

My book arrived on time, no damp or mould etc, BUT it was packaged in a large thick plastic bag! Why would a company called "Greener Books" be using plastic packaging unless their name was a greenwash. Due to consumer pressure, even Amazon UK now uses sturdy brown bags to dispatch books and other items directly from their warehouse - not always the case with their secondary sellers who package in plastic. I really object to this, have written to Greener Books CS to ask if this is going to change or not, if not I won't order books from them again. Hypocritical. Actually I got a reply saying their packaging is "recyclable"... but it isn't, it's just single use plastic and 99% will end up in everyone's kitchen bin and then into landfill. So they've gone down to 1 star in my review too because CS didn't take that on board at all. Will order used books from World of Books instead because they're one of the companies that only uses brown paper packaging which can be recycled for pulping.

Greener Books sent the wrong book. I tried to communicate with them through Abe Books, but they did not respond. This time Abe Books did take action and refunded my money.

Book purchased through Abebooks didn't arrive and no response to repeated messages.

Company did not respond to request via Abebooks, after item did not arrive. Never received item. Royal Mail tracking number produced an error message that suggests the item was never posted. Have not been able to obtain a refund.

Ordered book don't know even now what happened to it they said they sent it out but have doubts about that as tracking number didn't identify it never again

Whilst the book arrived on time, it was described on Amazon as "Used, very good condition". It was posted in a heavy duty plastic bag, NOT even a Jiffy bag. No other packing at all. As a result the hardback book arrived with all 4 outer corners bashed & bent. I do not expect a small hardback book costing £25 to just be put in the post in an unpadded bag. They clearly don't care for books. I will try & avoid.

My book never arrived even though they claimed to have posted it. And they did not answer any of my ten enquiries. I will not use them again
Fustrated

Appalling, non-existent service. Book didn't arrive (ordered via Abebooks), tracking number not recognised by Royal Mail, and have not so far replied to three emails. Abebooks terrible at dealing with this as well. Avoid!

Book ordered on 4 March. Still not arrived by 26 March. No response to messages left on voicemail.

Never again. The books arrived quickly but the package was completely open at one end. One book didn't even fit in the bag and clearly never had. The order confirmation also had writing all over it. I've contacted them to complain but have had nothing back in reply. Will never buy from them again.

DO NOT [REPEAT: NOT!] BUY BOOKS FROM THIS COMPANY. THEY WROTE TO SAY THE BOOK I'D ORDERED WAS NOT IN A GOOD CONDITION, SO THEY DIDN'T SEND IT. AFTER ABOUT 6 WEEKS I AM STILL WAITING FOR THEM TO REFUND MY MONEY. IF ONLY I'D READ THE OTHER REVIEWS ON TRUSTPILOT FIRST ...

Paid for 2nd hand book, didnt get confirmation email, then an email saying someone else had bought it at the same time (very unlikely its not a best seller) they would refund via {Market Name}Stupid me shouldve read reviews first

They sent the wrong book and they do not answer their phone DO NOT USE

Same old story. They take the money and don't send the book. It's a fraud, and one that Abebooks doesn't seem to want to take any responsibility for. Sustainable model though.

I should have looked at the reviews before ordered. I have the same problem as many with non arrival of books and silence when contacting.

Quick update on my review below. Well done Nationwide, I've already received a refund via my credit card. I ordered a second, very cheap, book on Amazon, which will enable me to leave a snippy 1* review there, where they have a surprisingly high user rating.

Scamtastic? If I’m buying cryptocurrency or a cheap Rolex I’d be checking the veracity of the vendor first. When buying a second hand poetry book? Not previously but I will in future.

Familiar zero star experience with legions of other Greener Book / Abe Books customers; no book, no response to email and a Royal Mail tracking number that doesn’t work.

I’ve submitted a refund claim via my Nationwide credit card. Will report back if this works. Did anyone manage to get a refund directly from Greener or Abe?
Greener have a shop in London at
60 Coronation Street, Park Royal,
NW107PX apparently. I’m looking forward to visiting next time I’m in London to “discuss a refund”.