BritbooksAvis 

Same here as many others before me. Ordered online from britbooks via amazon was told order is send, checked with royal mail tracking no: NOTHING. NO such tracking number with royal mail. Lucky i went via amazon as money to be refunded. But I also blame amazon for allowing companies to carry on trading with such a BAD reputation. It's very clear that this company Britbook is untrustworthy, incompetent, and of poor character. Best advice I can give anyone thinking of using this company britbooks stay well clear. Or read many 1 star reviews here on trustpilot.

No book arrived and I can't file a claim as the order shows as in progress.

Arrived quick, fantastix condition. Bought through a third party but this company was the seller.

Same as a previous reviewer. No book arrived and the tracking number is not recognised by the Royal Mail. Email sent via Abebooks. After one week, still no reply. Sent another via Abebooks today. It seems that there is no other way of contacting except via Abebooks, who simply forward the email.

Bought a book via Amazon which was described as "very good". When it arrived it was creased, worn, yellowed and at very most "acceptable" condition.

Britbooks - I have just received an empty envelope with no book inside! How is this possible? Its 48 hours tracked ( no signature) Royal Mail …….

I ordered a book from Brit Books via the Abe Books website. The process started with an acknowledgement of the order and a shipping date by Royal Mail. After a week, as the book had not arrived, I checked the tracking number, which was not recognised as a valid number; same again the following two days, still an invalid number. I sent an email to Brit Books via Abe Books; the latter replied that a credit had been issued (I will check that !). I wonder if Brit Books had the book I ordered and why the tracking number was invalid. I will not use Brit Books again.

Ordered book but invoice says download! Sent 3 emails to try and sort it out. NO response very poor customer service they just ignore you. Do NOT BUY from BRITBOOKS

"BritBooks appears to have ceased operations or is facing serious problems. The official website (britbooks.de) is currently unavailable, and numerous customers are reporting delayed deliveries and a lack of communication."

My parcel had a tracking number and was supposedly "ready for delivery" twice - after a fortnight! In the end I found out that it had not even been posted (generating a ticket does not mean it is on its way!).

I fear this company is in deep trouble and Amazon - as usual - doesn't care and keeps listing its goods.

Beware! If you want to see your money again, use an appropriate payment method - or don't order from Britbooks at all. The website is already down.

Never used before and will definitely not again. I Paid for a book and have chased delivery twice via email (they don’t answer the phone!) & have not had a response. Disgusting service and I should have known as the would not accept PayPal- Complete Con!! Don’t touch them

I often order used books from Abebooks UK. I live in France. It's a great site. Today, for the first time, a package came from Brit Books and the postoffice worker asked me for 10€. I refused and sent the package back. I've ordered surely over 50 used books from different sellers on Abebooks, and this is the first time I've been asked for extra money. I will avoid them in the future. Now to try and be refunded ... (update) that circus continues. I hope Abebooks bans them.

Ordered through Biblio. Book not received. AVOID at all costs.

Very poor. In my opinion this is either some sort of scam or a "bookjacking" operation who just sell you books on demand that they have bought cheaper elsewhere online - google the phrase for how this scam works. Ordered a book which never came after a number of weeks. Their support repeatedly refused to admit whether they had actually sent the book or not on direct questioning. They supplied a false tracking number almost immediately which did nothing. The only positive was that they did eventually refund the order (although I never asked them to - I would have preferred them to send the book I had paid for), but of course I would expect them to. If I had left it past the limit to claim a refund, they would have kept my money for nothing. Seeing the multiple other similar experiences here, I regret ever dealing with them. You have been warned - do not buy.

Ordered via Abe Books on 18 December with an expected date of 24 Dec. No sign on 24 December. Allowed for Christmas and emailed them on 30 December as Royal Mail still didn't have it in their system. Reasonably, I asked them whether they still had it. Instead of answering directly and personally, they simply copied the text from the Royal Mail tracking info saying that they now had it. I have an update from Royal Mail saying they are delivering today.
Reading other reviews I am lucky to be receiving it at all!
EDIT : damaged package arrived with only one of the 3 books. Think they rammed them in and the package split en route. I have emailed them.

Ordered a book via Amazon market place. Item not received. No tracked delivery information recorded on Amazon. On contacting seller via Amazon was that a tracked delivery has occurred, but book still not delivered to my address. Still waiting more than 6 weeks later. So a very disappointing experience. Would not order from Britbooks again.

I dealt with Brit books through Ebay and my entire experience means I will avoid them in the future.
They advertise books as in very good condition and then they arrive in poor condition.
I contacted them with photographic evidence and I received one reply the entire time offering me 50% off if I wanted to keep the damaged poor item.
I re-contacted them several times repeating myself, asking them to please replace the book.
I was never replied to.
In the end, I made the decision not to pursue this anymore and call it a loss.
As it was stressful.
A dishonest company who quite frankly needs to be taken down.

Awful. Still waiting for the refund after non-delivery.

I ordered and paid for a book. The order was cancelled by the seller and I was assured a refund. No refund materialised and I am now told I have not been charged but I have. The seller seems to be uncontactable through Amazon.