Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Ordering was easy and the pillow arrived as stated. Easy to use and set up. It took a few nights to acclimate but once I started to use the pillow I instantly noticed less pain in my neck and my shoul... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The groove pillows arrived in boxes and were easily opened and expanded. They are excellent quality and have helped with getting my neck comfortable while in bed. I ordered three and gave one to my so... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I highly recommend the groove pillow. I was using a premium memory foam pillow but suffering with severe neck pain, which was triggering intense headaches and migraines. I honestly thought it was down... Voir plus

Noté 5 sur 5 étoiles

This pillow is amazing - severe neck pain & arm tingling have been resolved within 2 days, painkillers no longer required I tested this out by returning to my standard pillows for one night - the... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de meubles de chambre à coucher
  2. aussi dans
  3. Magasin de matériel médical

Écrit par l'entreprise

At Groove Pillows, we believe that a good night’s sleep is essential for both physical health and overall well-being. Our mission is to create pillows that genuinely support your neck and spine, reducing discomfort and improving sleep quality. Unlike traditional pillows, our designs are carefully crafted with ergonomics in mind, featuring a unique groove and raised sides to ensure the correct alignment whether you sleep on your back or side. Every Groove Pillow is made from high-quality materials that are both durable and comfortable. We understand that no two sleepers are the same, which is why our adjustable 2.0 version allows you to customise the height and firmness to perfectly suit your personal needs. The original Groove Pillow, with its thoughtfully designed groove, ensures your neck stays in a natural position throughout the night. We also prioritise our customers’ experience beyond the pillow itself. Our dedicated customer service team is always available to answer questions, provide guidance, and help you get the most from your pillow. Thousands of satisfied customers have shared how Groove Pillows have alleviated neck pain, improved posture, and helped them wake up feeling refreshed. At Groove Pillows, we don’t just sell a product—we provide a solution that supports healthier sleep and a better life. Every pillow comes with a 100-day trial, giving you plenty of time to adjust and experience the benefits yourself.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

198 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,6

Tous les avis

(198)

50 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

At Last

Since sleeping on the Groove pillow, I rarely wake with a still, painful neck. As a side-sleeper, I had tried several pillows that were either too tall or too flat. This one is just right. I like how my shoulder tucks up under the pillow.

6 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Goodbye stiff neck!

I've spent so much money on different pillows over the years trying to get rid of my sore neck and back. The only one that has worked is this one! I admit, I was sceptical at first but, after a couple of days of use, I realised my pain had gone. I am still getting used to the feel of it. I toss and turn a lot in bed so, when I flip onto my side in my sleep, I can sometimes wake with my head in the middle rather than on the sides where it's supposed to be. But that's ok, it doesn't cause any issues, I will get used to it. A fabulous pillow at a good price. I can't recommend it enough if you struggle with a sore neck / upper back & shoulders.

20 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Love them

I’m really enjoying Groove pillows.
No more neck ache and I am finally sleeping really well.
I’m mainly a side sleeper, but sometimes I do sleep on my back.. that is when I do find this pillow just a tiny bit too high for me.
At first it felt a bit weird sleeping with this pillow, as I wasn’t used to it, although my sleep was actually very deep anyway, but after 3 nights felt very natural.
Like everything in life, the body and the nervous system needs to adapt.
I am a soft tissue therapist and a lot of clients ask me about sleep and what would be a good pillow and I do advise Groove pillows and on top of it is not too expensive at all!
Still giving a 5 star as I am sleeping super well.
Thank you to the GROOVE Family.

31 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Getting in the Groove

Getting in the Groove
One of my best purchases. I love my new pillow! It’s really changed my sleep and more importantly supporting my neck and back and am waking with no pain. After being diagnosed with cervical spine/neck issues I was desperate to find something to improve my sleeping position and help with the awful pain I have experienced . It does feel very different to my previous pillows and took a few nights to adjust but I wish I had known about Groove sooner as it is making a big difference. I would highly recommend.

5 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Fast, friendly, reliable customer services

Had an issue with delivery causes by my own error and customer services provided me with a fast and easy solution to help get my order back on track and delivered as quickly as possible.

Great customer service would highly recommend!

3 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

No more doom scrolling

From the time I ordered I was excited and it did not take long for that excitement to put me to sleep. I am a doom scroller and pillow hugger so my posture in bed was taking its toll on me. This pillow was a game changer. Not only did I fall asleep much faster, and stay asleep, I also woke up in almost the same position. I am 13 days in and I can tell sitting at a desk all day that this pillow is making a difference.
I am going to order another for the guest room and see how the family visitors like it.

19 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Truly Excellent

When I ordered my neck pillow I was in severe pain which pain-killers and gels didn’t touch. Within three nights of using the pillow I was noticing some improvement which continued night after night and I am now pain free. It is an excellent product which does what it sets out to do, and it is great to use permanently rather than a conventional pillow.

30 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

My sleep has been chaotic for years due…

My sleep has been chaotic for years due to multiple surgeries and never really being able to get a full nights sleep.

I took a leap on this pillow to see if I can at least get some comfort on my upper body. And I will say there are absolutely nights where I have gotten a full nights sleep.

As a bigger guy, it's a harder adjustment only utilizing one pillow, so that's something I need to get used to so it's not consistent but I will say it is far better for my neck and back.

I'm excited to see how things change and as my body gets used to the change, actually getting some decent sleep.

19 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

The groove pillow

I am always a bit sceptical buying off a FB advert but I read the reviews and thought I'd give the groove pillow a try. Firstly I was super impressed with the speedy delivery, they arrived within 48 hours and then oh my gosh what a difference they have made to my neck and shoulder pain. I would wake up stiff, and achey in the shoulder I predominantly lie on however even after the first night I woke up without any pain or stiffness! It's been two weeks now and I am still pain free! Very very happy customer

23 septembre 2024
Avis spontané
Logo de Groove Pillows

Réponse de Groove Pillows

Dear Jo,

Thank you for taking the time to share your wonderful experience with us. We understand the scepticism that can come with purchasing from Facebook ads, and we’re thrilled to hear that you decided to give our Groove Pillow a try.

We’re delighted that our speedy delivery impressed you and that our pillow has made such a significant difference to your neck and shoulder pain. It’s fantastic to know that you are waking up pain-free and feeling much better.

Your satisfaction is our top priority, and we’re so pleased to have you as a very happy customer. If you have any further questions or need assistance, please don’t hesitate to reach out.

Best regards,
Groove Pillows Team

Noté 5 sur 5 étoiles

Amazing product help neck problems and…

Amazing product help neck problems and good nights sleep too

20 septembre 2024
Avis spontané
Logo de Groove Pillows

Réponse de Groove Pillows

Dear Jules,

Thank you for your wonderful review! We are delighted to hear that our product has helped alleviate your neck problems and improved your sleep quality. Your satisfaction is our top priority, and it’s heartening to know that we could make a positive difference.

Should you need any further assistance or have any questions, please do not hesitate to reach out.

Best regards,
Groove Pillows Team

Noté 5 sur 5 étoiles

Best pillow ever!

I'm always cautious about companies that I find off Facebook, although I do I always search trustpilot to check before ordering. On this occasion, thank you FB! This pillow (I bought the adjustable one) is just amazing! I had a tempur pillow for about 8 years which I loved and replaced it a couple of years back. The new tempur instantly didn't feel as good and over those two years it just got worse. Every night tossing and turning trying to get comfy and waking up with a stiff neck. I tried my other half's Simba pillow too, that was just as bad for me so I started researching pillows. So ofc FB dropped a million ads for me. Groove sounded like the best option for me and I wasn't wrong. First night, no tossing and turning, within two nights neck pain gone. I honestly couldn't believe how good it was. Three weeks in, still comfortable as ever. Highly recommend anyone to try. Groove, please bring out a travel version, as dreading my trip to a hotel for work next week. 😂

2 septembre 2024
Avis spontané
Logo de Groove Pillows

Réponse de Groove Pillows

Dear Debra,

Thank you so much for your detailed and glowing review! We truly appreciate the time you've taken to share your experience. It’s wonderful to hear that our adjustable pillow has provided such relief and comfort, especially after your challenges with other brands.

Your journey from discomfort to restful nights is exactly why we do what we do, and we’re thrilled that our pillow has made such a significant difference for you. Your feedback about a travel version is invaluable, and we will certainly consider it for future product development.

Wishing you continued comfort and restful nights. Should you have any further questions or need assistance, please feel free to reach out.

Best regards,
Groove Pillows Team

Noté 5 sur 5 étoiles

Neck pain gone

Neck pain gone
I have been adviced by my friend to buy this pillow to resolve my neck pain problem. It did its job. The first 3 days I had discomfort at my shoulders, I had to get used to one flat pillow instead of a pile of pillows! After I never woke up with neck pain again.

17 septembre 2024
Avis spontané
Logo de Groove Pillows

Réponse de Groove Pillows

Dear Miss Fresh,

Thank you for sharing your experience with us. We are delighted to hear that your neck pain has been alleviated with the help of our pillow. It's wonderful to know that, after an initial adjustment period, you are now waking up pain-free.

We appreciate your friend's recommendation and your trust in our product. Should you have any further questions or need assistance, please do not hesitate to reach out.

Best regards,
Groove Pillows Team

Noté 5 sur 5 étoiles

So far, so good.

So far, so good. One night in and my neck feels way better but I did have a restless night as I’m not used to sleeping on a firm pillow. I’ll give it 5/5 as it did what it claimed. Obviously after a month it could change, but I’m optimistic and pleasantly surprised.

15 septembre 2024
Avis spontané
Logo de Groove Pillows

Réponse de Groove Pillows

Dear Alistair,

Thank you for your feedback. I’m delighted to hear that you’re already experiencing improvements with your neck after just one night.

It’s not uncommon to have a period of adjustment when switching to another pillow, and we appreciate your optimism. We’re glad that the pillow is meeting your expectations so far.

Please don’t hesitate to reach out if you have any further questions or need assistance as you continue to use the pillow. We’re here to support you and ensure that you remain satisfied with your purchase.

Best regards,

Dusan
Customer Service Manager
Groove Pillows

Noté 5 sur 5 étoiles

These are truly great pillows

These are truly great pillows. I had 7hrs sleep can't remember the last time I got more than 4hrs. It may not suit all depends on your sleep style but it will help most.

4 août 2024
Avis spontané
Logo de Groove Pillows

Réponse de Groove Pillows

Dear Tony,

Thank you for your wonderful feedback. I’m thrilled to hear that our pillows have made such a positive impact on your sleep.

It’s great to know that you experienced an improvement in your sleep duration.

If you have any further feedback or need assistance, please feel free to reach out. We’re here to ensure you continue to have a restful and comfortable experience.

Best regards,

Dusan
Customer Service Manager
Groove Pillows

Noté 5 sur 5 étoiles

Best of a long line of shaped pillows and the cheapest.

My pillow was delivered before time and well packed.

6 septembre 2024
Avis spontané
Logo de Groove Pillows

Réponse de Groove Pillows

Dear Susanne,

Thank you for yourreview. I’m delighted to hear that your pillow was delivered ahead of schedule and arrived in excellent condition.

We take pride in offering high-quality products at competitive prices, and it's gratifying to know that our pillow stands out among others you’ve tried.

If you have any further questions or need assistance, please don’t hesitate to contact us. We’re here to ensure your continued satisfaction.

Best regards,

Dusan
Customer Service Manager
Groove Pillows

Noté 5 sur 5 étoiles

Excellent pillows and fast delivery

Excellent pillows and fast delivery. These pillows are a game-changer for me. I sleep so much better and less neck pain when I wake up. Takes a bit of getting used to but after a couple of days I would never go back.

16 septembre 2024
Avis spontané
Logo de Groove Pillows

Réponse de Groove Pillows

Dear Miss Nothappy,

Thank you for your kind feedback. I’m delighted to hear that our pillows have significantly improved your sleep and reduced your neck pain.

It's quite normal to experience a period of adjustment when transitioning to a new pillow, especially one with a different firmness or shape. Your body needs time to adapt to the new support, and this adjustment period can vary from person to person. As you continue using the pillow, it will become more comfortable and your body will better align with its support features.

We’re pleased to hear that you’re enjoying the benefits and would not go back to your previous pillow. Should you have any further questions or need additional support, please don’t hesitate to reach out.

Best regards,

Dusan
Customer Service Manager
Groove Pillows

Noté 4 sur 5 étoiles

This is an update to my previous…

This is an update to my previous review.
I don't know if my review had any bearing, but the next day, Groove Pillows' Customer Service reached out to me and made an offer that worked for me.

29 mai 2024
Avis spontané
Noté 1 sur 5 étoiles

Scam

Scam - money back guarantee total rubbish. Went into administration according to email response, and now still selling? No trial period refund. Pillows pretty awful. Don’t fall for their slick site.

1 septembre 2023
Avis spontané
Logo de Groove Pillows

Réponse de Groove Pillows

Dear Dominic,

Thank you for sharing your feedback. I am sorry to hear about your experience, but I am unable to find any order under your name or any email correspondence from you.

We offer a 100-day refund period and are committed to honouring it. Could you please provide more details about the exact issue you encountered? Kindly email us at support@groovepillows.com, and we would be happy to assist you further.

We strive to ensure customer satisfaction and look forward to resolving this matter promptly.

Best regards,

Dusan
Customer Service Manager
Groove Pillows

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus