Groupnexus Avis 

Penalised for their app being down and when calling them it isn’t instant and are on hold for 20 mins. Appealed and showed proof of the app not accepting payments and paying over the phone was other option I used. I even asked the agent can the time of me entering the carpark be adjusted correctly so I pay for time I have parked and they said it wasn’t possible. Appeal was rejected for a service they were not able to provide which I find astonishing and does seem like they are conning people out of money.

This company manages parking at Nuneaton Hospital. You pay at exit usually using the machines at Hospital entrance. The Machines were out of order and sign on machine stated you didn’t have to pay. Turns out there is now an app. In tiny writing on the signs in carpark. So when I appealed the fine it took them less than 4 minutes to tell me they clearly sign post how to pay. So instead of £3 I had to pay £30. Oh and final insult an additional £1.50 charge whatever payment type you select. This is a hospital carpark. It’s been the worse company I ever encountered. Bad attitude, bad approach to customers and bad practice.

Zero stars if I could. Scamming scum bags who rip you off when you have paid for parking. Avoid them like the plague they are. Take photos of everything.

I can't believe I have to give these people 1 star. I'm an unpaid member of a hospital and parked on site with 24 hour a permit and I received 3 fines for parking due to "only having a night time permit". I sent multiple pictures of my permit on the nexus platform showing I have a night time and day permit along with a 24 hour permit. They just respond ignoring the evidence- repeating I only have a night time permit. I've spend hundreds of pounds paying these tickets at an extortionate price the fines went up to after my appeals were rejected. Many hospital employees now park on residential streets around the hospital to avoid the repercussions from these awful people at Nexus- which isn't ideal for the residents living around the hospital. I wish someone could get involved and have this platform investigated.

AVOID I downloaded the app specifically that was shown on the sign. Click the correct amount of time, entered bank details and paid. £1 pending popped up from my banking app..I thought ok they take pending amount and scan reg when exiting to ensure correct amount.. no issue. However they never changed me upon existing and as pending charges don't show up on your statements after they have been cancelled I had no proof of attempting to pay and they are trying to find me over £100 for their app failing.

£1.50 admin charge. I was 16 minutes late getting out of one of their racketeering car parks had my 3 month old baby. No contingency made for this, no baby and mother spaces available. Vile company.

Disgrace, why should I pay £1.5 charge when I pay the fine online? This is a rib-off!

If I could vote zero, I would have.
I already have an appeal in place and they have sent me another letter doubling the fine that I should not have got in the first place. They do show clear parking policy signs. I have tried every which way to contact them to no avail. I was told on a recorded message if I wanted to speak to someone then to call 02087313106. The number is a dead number. I am truly disgusted with this behaviour. How dare you demand £100 from me when there is an appeal in place.

PCN for charging car at EV point and no grace period of ten minutes/ Ticket issued after 6 mins. They rejected my appeal but I think the letter they sent to me was generated by AI it made no mention of the EV parking. Then they said I could pay the reduced charge of £60 not £170. When I attempted this the online form asked for all of my card details icnluding the CVC at the back to be typed inbto an online form! Made me suspicious so tried to call the payment line and of course its not working. Checked on here and can see actually they are totally scammers and opportunisits - preying on drivers who fear escalating charges.

Absolute robbers of a company. AVOID parking in any of these car parks own by nexus, they are an absolute disgrace. They will reject your appeal even with evidence! I will be taking this further and writing to my local Derby MP and the government. Why should this company be allowed to rob people of their hard earned money, especially during hard times!!!!!!!! I will NEVER park in a company owned by this company again. AVOID AT ALL COSTS. And if you do make sure you read their signs that are THERE TO CATCH PEOPLE OUT AND GET PEOPLES MONEY!!!!!!!!!!!!!!!!!

"We’re delivering the future of parking through data, technology and service excellence."
Despite this statement from their website the letter I received looked like it had been created by an eight year old! The layout and content quality was pathetic considering the serious nature of the subject. Quality standards don't seem to apply to this company.

Absolutely appalling company, i tried to pay for my parking 5 times and the app would not let me, I was parked for 28 minuets, I then got a fine for not paying so I appealed with evidence of me trying to pay and they responded saying that there are clear signs saying I need to pay which I tried to do!! I now have to pay £170, disgusting.

Scam company, operating at Huddersfield Royal Infirmary, had to pay several fines for having a Blue Badge on for cancer treatment. Utterly disgraceful. BEWARE ANPR cameras at both the main hospital and Acre Mills, I wouldn't mind, no ether hospital has anything like enough parking for either cars or disable bays... An utter shambles and run by a shambolic company Group Nexus, the cowards who hide behind ANPR.

A company operating with values and practices that are wholly disgusting. Avoid companies and providing any business to those using Groupnexus and subsidiaries for “land management”, and with any luck they will dissolve

Charge you to appeal a wrongly issued ticket!!!
Appealed the ticket to the council and they quashed it with this group of idiots.
Every person in the UK just needs to never pay or return any paperwork from this scam outfit!!

HAD APPOINTMENT ,I PARKED IN A DISABLED BAY MAKING SURE TO DIPLAY MY BLUE BADGE, REGISTERED WITH FRONT DESK WH9 PHOTOCOPIED MY BLUE BADGE .TWO WEEKS LATER RECEIVED PCN TO WHICH I APPEALED. ALL I PUT IN APPEAL WAS 'IS THUS HOW YOU MAKE MONEY FROM BLATENTLY EXTORTING THE FRAIL AND ELDERLEY! AND GUESS WHAT ? MY APPEAL WAS SUCCESSFUL.
PLEASE DO NOT GIVE IN TO THESE SCAMMERS WHO RELY ON PEOPLE NOT KNOWING THE LEGALITIES. THEY CANNOT ENFORCE THESE PCN'S ,IF YOU HAVE FOLLOWED THE RULES THEN DON'T GIVE IN FIGHT THESE PEOPLE/PARKING COMPANIES.

scammers rouge company
no contact avalibe

Of course this company only has one star. I was parked in a tiny car park in a little village where I stayed for one minute longer than I should have and was charged £100. For being one minute over. Bearing in mind it was busy and I had wait in line to leave the car park. Total injustice. I wish this company could be fined themselves for their injustice.

My 8 year old son is on crutches with a broken foot after a traumatic accident. I took him to a restaurant to cheer him up and (mistakenly) assumed I could use a disabled bay due to his restricted mobility. There were plenty of disabled bays available whilst we were parked and we were there less than one hour. I received a PCN and appealed explaining the error and exceptional circumstances, that my child is temporarily of restricted mobility, in pain and traumatised. The appeal had been rejected. Shocked is an understatement. That a company would capitalise on this is disgusting.

I parked car at Woodgreen east (Mall), I paid at the machine as requested (Correctly entered my car registration) Payment gone through straight away from my bank but I didn't receive any confirmation msg, so to make sure I entered my registration again it stating that, I have paid the ticket, I took photo for the proof of it. After 2 weeks I received penalty ticket. I applead with all the evedince and they rejected my appleal, stating for the keying error which is total nonsance and asked me to pay reduced £ 20. Pls avoid this scam company try to park somewhere else.