Groupnexus Avis 

I went to a new gym didn't realise that the carpark used cameras. When I received my first letter I contacted the gym and they sent me proof that I had the right to use the carpark which I forwarded to the company via appeals, they have since sent me another letter which they sent me 7 days to pay ,sent second class so it arrived after seven days so I received another letter same story . Contact number just give you email addresses .

I was wrongly issued a parking fine by CP plus / Group Nexus and subjected to aggressive communication and increased charges when I tried to contest the matter .

I made contact with the Group Solicitor Yvette Yates and Chief Executive Ellis Green requesting a POPLA code to allow me an independent appeal . This was refused . Both then ignored my written communications.

This appears to be another cowboy private parking operator who do not even comply with their own policy .

Be very careful of any dealings with this company

Absolute waste of time
I work at a hospital they manage parking of
I am registered as a member of staff with a valid blue badge and also as a patient with a valid blue badge
I keep getting parking fines even though I'm registered twice
You can't speak to anyone, they all hide behind screens and don't use verbal communication
You appeal it they reject it and you can't do anything about it
Only out for money. Money grabbing waste of time

Awful company, give a phone number but its only a message service. They don't want you to pay so they can penalise you! We all need to tie them up in court action.....

This company are sharks. I was using THEIR app for parking on Russells hall hospital car park which failed to log me entering and exiting the car park correctly and failed to charge me. I have evidence of this , appealed their charge and popla, who are in league with them through it out. They are now trying to charge me £80 because their app malfunctioned. They can take me to court, l am not paying it. All this on top of my husband nearly dying from sepsis. They shouldn't have even one star. And the hospital should be ashamed at using this thieving company.

Useless company. Charges for parking at hospital even though I was told by the hospital and had proof in writing that I would park there for free as Mum was a long term patient. Had another charge even though I'd paid. Over a month and a half later, despite having sent back statements and emails from the hospital stating I could park there, the fines are still live.

An awful, computer-says-no, inhuman company that doesn't care about anything other than money.

Be warned. This company will get money out of you just because they can.

I parked at West Bromwich carpark. Be very cautious parking here. I paid using the free voucher for shopping in Tesco and no receipt was offered. The screen thanks you and you can leave.

A few weeks later I get a letter that I hadn't paid. I explained that I had shopped at Tesco for the free parking and that they can see on the cameras that I was putting in the ticket details. They refused to accept what I said and slapped a £40 fine on me. I'm a single parent, carer of 2 special needs children. I'm so careful with money. But just like that, they can accuse me of not paying. Companies like this are deceiving people and it needs to be looked into.

Scam company just out to take money from people even when legitimately parked. Companies like this should be banned from running car parking.

Parked in Northampton Hospital Cripps recreation centre car park, as we do on many Sundays. Played Pickleball for 2 hours and paid the 60p parking charge as we were leaving. About a week later I receive a PCN demanding £80 , or £40 if paid within 14 Days. I appealed this with an excerpt from my credit card statement showing the 60p payment, uploaded to Groupnexus website. I doubt their internal appeal processors have even looked at this, before they rejected this appeal. This is now with POPLA. If it goes to a small claims court at least I will be able to counter claim expenses for my time spent looking up details to disprove their at best incompetence, at worst this should be regarded as and attempt at criminal extortion. If their bogus PCNs are sent to more vulnerable persons, who are panicked into paying, it no doubt looks good on their yearly profits.

if there was a lower star i would give that. An absolute crap and unprofessional company act like they are above others. Got a £60 fine for being 19 minutes over. I was using the Forster square complex to do the back to school shopping and i end up getting a fine. it wasn't even busy. My daughter fell ill which caused the delay and even after hearing that this the DOGS still said appeal rejected. Its just a money making scheme and no one should use this SHITHOLE of a place.

As long as companies like this are still allowed to operate free reign the world will continue to be in decline.
My 8 year old daughter had just been diagnosed with diabetes, I had to rush her to the diabetes centre one morning at Ipswich Hospital, I parked as close to the centre as I could, there is questionable signage stating it is a staff car park, unless you stop to read all the signs you wouldn't know this as it's basically one big car park the same as the public car park, bit of a trap really.
Anyway appeal was turned down and I don't have the time or patience to go through the court, which I assume they also prey on, so I'm £70 down.
What a world.

I type in the correct information but the system refuses to accept it. I have evidence. unable to get help via phone line. Avoid. I will be taking them to court over this. Good luck to them. Gridserve were at fault for there faulty ev chargers

Horrendous company. Charged for going over the 3 hour free limit, but it took over 20 minutes to get out of the car park. Despite showing evidence of this, we still got charged. Why don't you just charge from the start, or make it a free car park? The retail park we were at will suffer, as people wont go there if they can't take their time to shop and/or have something to eat without worrying about time.

Took my elderly mother for some tests on her eyes at Colchester primary care centre in Essex

Was running late to get there there ( unusually) so arrived with minutes to spare for the appointment!

I genuinely didn't see any signs re parking, or payment machines on way in , or way out

The appointment lasted for almost two hours and a week later, I was notified in a letter that I'd parked for almost 2 hours without paying

I tried contacting the company, but it's obvious that they don't want to communicate, other than a letter re your " fine "

I called the care centre, and they suggested appealing it , and told me that I should say that I would willingly pay for the 2 hours

I appealed, and have now just received a rejection of appeal letter

Do they actually think I'd have rather not paid a few quid, and blatantly ignored the signs and not pay for the couple of hours and risk the £35

Yes I should have been more aware maybe, but come on ... 35 quid for using the place for my mother's treatment

Absolute rip off merchants

I can only wish them , and their employees ill!

Stayed at roundham services northbound on the 29/08/26 new l would be over the 2 hours tried to download the app got as far as banking details would not accept the details kept on trying the the end has to leave as we going on a cruise from southampton sent them emails saying we would be away and how the app was not working took no notice as people our saying the phone is automated cannot speak to anyone in my opinion they just want to fine you it is better to get 60 pounds than 15 pounds

No spaces at Russels hall hospitaL at all 25 to 30 cars going round and round,
had to drop and leave my partner who was delirious at main door many thks to the volunteers they looked after him while i tried to park,TO BE FAIR I WAS NOT IN A BOX on the end of a row ,and there was a car behind me doing the same ,we did not reduce traffic
movement or obstruct any one.i had a ticket they did not and i forgot to take photo.
would it not be better to for this sad person to help park cars and help in some way and when busy be a little lenient and let people park in some of the open spaces when really busy.
sorry thats to easy and doesn't make money.;
but all said i was not in the proper space

Absolutely disgraceful and shameless

GroupNexus should be ashamed of themselves.

I was given a parking penalty for stopping between around 2:00 and 4:00 a.m. at a completely EMPTY BP petrol station next to the motorway. Why did I stop? Because after approximately 20 HOURS OF DRIVING, I was exhausted and needed to stop immediately and sleep before I put my own life — and the lives of other road users — at risk.

I appealed the penalty and explained the situation clearly. I wasn't trying to avoid paying for parking or take advantage of anyone. I was simply too tired to safely continue driving.

And what did GroupNexus do? They rejected the appeal.

Apparently, according to GroupNexus, enforcing a parking restriction and collecting a penalty is more important than a driver stopping because they are dangerously fatigued after 20 hours behind the wheel.

This is beyond unreasonable. It is completely disproportionate, heartless and, in my opinion, nothing more than a money-making exercise disguised as parking enforcement.

The petrol station was practically empty. I caused no obstruction. I stopped for a couple of hours in the middle of the night because I desperately needed rest. Yet instead of showing even the slightest bit of common sense or consideration for road safety, Groupnexus

I think this company is dodgy.
I’ve just had a letter through saying that I over stayed in a car park.
I was away that day in a completely different city.
I’ve only ever been to that retail park on one occasion, which was a few weeks before hand to go get dog food from pets at homes. I was in out with in 10 mins.
I have proof, won’t be getting any money from me.

These people couldn’t organise a piss up in a brewery. I am registered with my local hospital, which I visit regularly. However on 2 occasions I have received a fine. There have been many times that I haven’t. The recent one I appealed sent a copy of my badge, they messaged me asking for a copy of my badge. So I sent yet another copy 🤣🤣🤣🤣🤣🤣 there are millions of people unemployed, yet you have muppets with jobs 🤣🤣🤣🤣🤣🤣

If I could give zero stars I would, today I received a penalty charge from over a month ago. Allegedly they sent me 'previous' reminders but I can guarantee if they had I would have paid it immediately. This has to be a scam that they pull to get more money out of the parking charge from the location.