Groupnexus Avis 

An absolute shambles of a company. Received a predatory parking charge for stopping to drop a parcel to the lockers attached to the Bingo building which parking they manage.
I was made to pay the full charge of £100 saying that I ignored their previous letter, which I had never received.
I wish there were a way to get rid of companies living by charging unfairly to normal people. They are basically stealing. There should be a regulation stopping this.
Trying to appeal is a complete waste of time. They ignore factual evidence and just want to squeeze money out of people. Utterly disgraceful business practices. And also very rude when replying to a complaint.

I want to give a zero star
And this bad the way they do for people going shopping not wondering why in Kilmarnock shopping place will no one want to go shopping and the shop will be all closed
I have went to shopping spending money walk around shopping on my day off
I now got parking letter from me
I will never go to that shopping area again

I tried to pay the £15 for stopping at Clacket Lane Service Station. Downloaded the app, entered the location but their system didn't recognise the location. I tried another three times with the same result. Received the fine as expected and dropped by Clacket Lane again to check I'd done everything correctly, which I had, the app still didn't recognise the location. My appeal was rejected by Nexus on the grounds that "Payment for parking could have been made within the services". No, it couldn't, the app didn't work. Now having to appeal to POPLA. I will be billing Nexus for all my time now, including another trip to Clacket Lane to check the function of their app. They rely on people not fighting back to illicitly make money. Guess what Nexus............. '

Despicable company. I work in the NHS and was fined for parking in staff parking despite paying monthly. They refused to even consider my appeal. Disgusting company.

My 75 year old mother was sent a £75 fine despite having evidence on her mobile banking to prove she had paid.

Disgusting predatory criminals

Paid £4:40 to park at Shrewsbury hospital on 1/7/26 after driving around hospital several times and eventually seeing a spot amid the chaos of building signs, vehicles, cones and temporary one way systems that hospital parking has been there for the past months/years? of major building work.

Apparently I either didn't pay ( I have confirmation on bank statement) or shouldn't have parked where I did. Busy coping with the cancer diagnosis I received for my mother that day and now this crap from a company that scores 1 star on Trustpilot but is still going!!!

Royal Derby Hospital
Group Nexus controlled - Carpark 6

Excellent Service, Used by Staff and Patients, spotless carpark, well lit, Carpark staff go over and beyond to ensure you and your vehicle feel safe...

Straight forward pay as you leave system !!!

A big thanks to "WAY & HIS TEAM" making my daily journey for treatment enjoyable!!!

I wish I could give minus scores to this company parking. I have had ticket from them twice even after paying for parking. Last ticket was about 2 yrs ago when I paid £10 parking for few hours, which i sent screenshot of payment gone from my account but ended up paying for parking charges and now again got penalty where i remember i used tesco voucher towards my parking and i didn’t owe them nothing to pay. I still remember the ticket cane out saying thank you on the screen. That means I didn’t have to pay anything. After weeks I got fine for that day. These parking companies are scamming people. I’m sure there will be more people like me in same situation. When I appealed this time they asking me to pay penalty because I don’t have parking proof which I lost while cleaning. This is ridiculous. This company is scammer

Unfortunately, my experience with GroupNexus was extremely disappointing, and I would not recommend dealing with them.

I was parked at one of their sites while working there. When I was leaving, the barrier opened before I had made any payment, and I mistakenly thought payment would be made at the exit. I immediately reversed the car back inside and did not leave the site. I tried several times to make the payment, but the system would not allow me to do so. Instead, it recorded my stay as only 30 minutes rather than around 7 hours.

I contacted Group Nexus multiple times and sent several emails explaining exactly what had happened and asking what I needed to do to pay the correct amount and avoid receiving a parking charge. Unfortunately, their communication was extremely poor. It took more than a week to receive replies to each of emails, and despite my attempts to resolve the issue, they issued a parking charge anyway.

I submitted an appeal and explained the full circumstances, including that I have tried to make a payment and that CCTV evidence could confirm my presence and what happened. Despite this, my appeal was rejected, and I was told that this was their final decision, with no further correspondence considered.

I ended up paying the charge despite believing it was unfair, simply to avoid further escalation.

The worst part of the experience was the lack of proper communication. Phone calls were answered by automated systems, and email responses felt like generic automated replies rather than someone actually reviewing the details of my case.

A very frustrating experience. When a customer makes genuine attempts to resolve an issue and communicate properly, they should be treated fairly. I would advise to improve your communication and customer services.

Despite having a blue badge and photographic evidence we were fined £40. Rather than appeal we thought it easier to pay the fine and have done with it. How foolish we were!
We sent off a cheque 11 days ago and guess what? It hasn’t been cashed and have now received a demand for double the amount, what a coincidence!How to double your money without any effort.
It’s a disgrace that National Health hospitals are using this parking service which, according to reviews has consistently earned one star. I would give it no stars if I could as it’s an abominable company that has a licence to print money. Scandalous!!!!

Dishonest doesn't even begin to cover it!

I received a a parking ticket at North Deon District hospital on18/6/26.
As none of the ticket machines were working and wouldn't recognise bank cards or iphones I was unable to pay.
The app wouldn't download either . It downloaded at home over an hour later

I went to appealpcn but the site refused to recognise the reference number! Oddly I wondered if the reference would work if I tried to pay , lo and behold it did!

I see this as a deliberate attempt to appeals.

Parked on one of their carparks for work.
Paid through the app and the funds were taken from my bank account.
Yet I still received a fine. I have challenged this and waiting for a response. I've also requested a VAT receipt as the receipt on the app doesn't show the cost. They have refused to provide this.
I will never use their parking again and would advise anyone to avoid.
Terrible company and terrible customer service.

I received a PCN on 9th June (generated 5th June) for overstaying by 17 minutes at MK1 Retail Park on 30th May.
The last time I visited a couple of years ago, there was no parking time limit, but obviously things had changed. I arrived in a thunderstorm and had to sit in the car till the deluge subsided and did not notice any signage in front of my vehicle. I then received a PCN on 9th June which was generated on 5th June for £100, which was reduced to £60 if paid within 14 days. When I revisited last week there were no signs in front of where I had parked, but there were some to the far left and far right. I didn’t notice them in the torrential rain. NB the signage is high (I am only 5 feet tall) and the 4 hour limit wording is pale blue on a white ground which is not very visible. Black would have been more appropriate and the rest of the wording was small and difficult to read.
I accept it was my fault inadvertently overstaying, so wrote out and posted a cheque for £60 to CP Plus trading as Group Nexus, on 9th June making sure I followed the instructions very carefully and put it down to experience. It should have arrived well within the 14 days.
On 26th June I received a “Reminder Letter” saying that as I had not taken advantage of their “offer” to pay the reduced penalty, the fee had gone up to £100 and must be paid within 14 days from the date of the letter.
BUT I HAD sent a cheque for £60 on 9th June which had not been presented for payment. I wonder where it is - sitting on a desk or not processed in a timely manner, so the penalty increased?
I phoned my bank and they advised cancelling the original cheque and told me to send you another for £100 and contact them again when it was cashed.
Second Cheque was posted at the post office with the same attention to detail on 26th June and should have arrived 30th latest - well within the 14 day limit. I enclosed a covering letter with a copy of the original cheque dated 9th June and took photos as proof. It is now 14th July and the second cheque has still not been cashed, so now expecting a debt collection letter to drop through my door. I don’t know what else to do.
Other cheques for charity and bill paying had all been received and processed so why not yours???? The customer phone line has no human to speak to, the options are all recorded and none of them deal with you not presenting cheques in good time. The internet seems to be riddled with problems too, which is why I preferred to send a cheque, which is one of the payment options. What is going on?
No response to my letter, but having read the negative reviews, I am not surprised. Seems there are a lot of very disgruntled customers and a 98% dissatisfaction rating.
Maybe Trading Standards needs to approach to give advice about improving customer service, challenge their processing of payments and not treating customers as cash cows. If people make a mistake, it is right that they pay a penalty, but it must be fair. Adding insult to injury by passing on an admin charge for paying online, phone or credit card is not fair and I have not seen that anywhere else.
When you fail to process payments which have been received within the time limits, you should not penalise customers by increasing the fees. It is a shocking way to run a business.

Scum of the earth, charging people having to rush their loved ones into hospital as an ambulance will take too long. A cancer that needs eradicating.

I am currently dealing with a parking charge appeal with Group Nexus and wanted to share my experience so far.

I submitted my appeal on 9 June 2026 and was advised that they aimed to respond within 14 working days and no later than 28 days after receiving my representation. However, I have not received any decision or update within that timeframe.

I have already followed up by email to request an update on my appeal, but I did not receive a response. I also tried to contact the team by phone for assistance, but unfortunately I was unable to get any further information or support.

My appeal relates to an issue where the barrier opened automatically when I exited the car park, and the display screen only instructed me to move my vehicle slowly. I did not receive any payment prompt, warning message, or indication that payment was required before leaving. Before receiving the PCN, I had also contacted the team regarding this issue and was advised that there were no outstanding parking charges on their system.

I have now provided additional supporting evidence, including:

the email correspondence showing my previous contact with Group Nexus regarding the exit/payment issue;
the confirmation email and screenshot showing that my appeal was successfully submitted through the Group Nexus website;
hospital attendance confirmation; and
dashcam footage showing the exit process.

I am currently waiting for my case to be reviewed. I hope Group Nexus can improve their communication process so customers receive timely updates and support, especially when an appeal is still under review and the payment deadline is approaching.

I received a PCN from this company alleging a hire car I was driving had overstayed parking at a location over 500 miles away. A clear case of mis-identification by their ANPR cameras. I appealed on their portal providing all the evidence and heard nothing for eight weeks until they eventually sent an email cancelling the charge. In the meantime, they deciectfully obtained payment from my credit card via the rental company without my authorisation and while the appeal was in progress. Reported to BPA and Trading Standards.

Non of the barriers worked. Checked the machine when leaving which advised there was no fee to pay. Went to the car and left. Then receive a fine £60 as i had to walk to the car and then drive all the way round the car park to get out. What a Joke. Appeal process is in place but they didnt listen to anything or justify the cost.

We have valid grounds to dispute and had every intention to pay the £3.20 hospital parking charge. My disabled wife left an exit as the site had instructions to pay on exit, the exit we used didn't have a pay point. Upon return on the site we were clocked again and their machine refused payment on the pay point even considering the BPA's 10 min grace period. Their online dispute process only allows 200 characters which I submitted. I have been emailing often and received promises of 28 day holds while they review the dispute though this company escalates regardless. Now I have raised a dispute, a complaint and a full data subject access request but they still escalate and are dishonest. Their disputes process is flawed and everyone should band together against group nexus. Please write to your MP and fight any valid claim as this company does not conduct itself within UK law.

I received a letter saying I had overstayed my time by 27 mins which was a surprise as I always keep an eye on the time unfortunately on this occasion I had become unwell and wasn’t able to drive safely which would have been against the law if I had I have health issues which are somewhat unpredictable I was taken to hospital the 3rd time on the following monday as my regular medication doesn't work and need something stronger. I explained all this but they weren't interested I appealed which failed their decision basically said they didn't care that I wasn't in a fit state to drive safely I should have driven anyway regardless of the possible serious consequences. I contacted them again on the advice of CAB they responded with an additional £70 on original fine within 14 days of date on letter 8th june that letter I received on 22nd June ? which was the 14 days. They are only in it to make money they don't care how they get it .

Scamming disgusting company I had a ticket for going over in a service station I tried numerous times to pay and their website wasn’t working within weeks £170 honesty’s life is hard enough at the moment without these people taking ridiculous amounts paid it as I don’t have the energy or time to fight it but shame on you to inflate your prices so quickly so wrong